Smooth easy process on the Sales side. Less then three weeks later, installation was quick and professional. Everything I asked for on time and at a reasonable price. read more

Would not recommend. Paid thousands of dollars to install shutters - when installed, a piece was broken. The installer was not clear on whether it broke then or before, so they may not even quality check. They would not be clear on a repair window before leaving, but said they would be in touch. An appointment was made to fix it, but my wife had to step out with our baby with an emergency so we were unable to meet. They arrived in the window, but did not give notice when on their way. I let them know what happened and they told me there would be a charge to come back out. I told them there was an emergency and considering the fact that they broke it, I didn't want to pay a fee. They told me too bad and that I had to pick it up instead. When I went to pick up I assumed that it would just be the broken piece, but it was the entire panel. I told the manager I couldn't fit it in my car and asked to speak with the owner. His response was literally "I don't like you" and "you can look it up". Not at all a way to treat a paying customer. Will be reporting to the BBB as well as we are now left with a broken product and no resolution. The manager would not even give me his name so I got a picture instead, would not recommend doing business with this person or this company. read more

Horrible customer service, delays, delays, and then no apologies. I had them install shutters on about 7 windows. After 1 year, the master bedroom blinds started to come off. I called on March 29th. Was told to email photos. One week goes by then I call. I was then sent a form to sign and pay 125 for a device visit. Nothing after I paid and sign. Then I call one week later (two weeks after my first call) and was told someone will send another form for me to sign, then I'm in the repair system. I am not told they are 3 weeks out from scheduling. So I spent about 8k, one is falling off a year later, then have to wait two weeks, just to be in the system for someone to schedule me 3 weeks from now, at least. Stay away and go somewhere else. read more

Rapid Blinds & Shutters - Coming off wall. - Shades & Blinds Near Me - Phoenix, Arizona

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2nd time we had Rapid Blinds come to the house. Rafa was amazing. The whole process from ordering to instalation was amazing. It was also great to see Dennis was still there. I love when a company keeps valued employees and he is definately one!! Highly recomend them- Jim & Amy South Tempe 85284 read more

Stay away from this company. We had blinds and sunscreens installed by them, the blinds were great but the sunscreens are a joke. They weren't installed correctly and keep falling off because the hardware wasn't installed correctly. They even had the nerve to lie to the BBB in Arizona and say that I used a ladder to remove them myself and didn't put them back up correctly, so it was my fault, according to them. First of all, I don't even own a ladder and I'm really surprised at how blatantly they lie. I'll never recommend this company to anyone and not to mention, they are very rude. In my eyes as a consumer, the customer us supposed to be right all the time, no matter if you lose a few bucks here and there. read more

You guys are the best. Great quality and a killer install team. The quality was awesome along with a professional staff read more

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We recently had blinds installed on 15 windows in our new house. The sales process was very easy and the color of the blinds matches our floors perfectly. However the blinds do not hang well. Each window has different tolerances and will not be perfect. I understand that. But since each window was measured separately what we ended up with does not look good. Unless the blinds are open they look sloppy. Today I was told that's what happens with blinds. We were never told this up front. Rapid indicates they can't do anything to adjust the slats. In addition I was given a lesson in science today when I was told that the reason light bleeds through the slats is because it's sunny outside. I had no idea!!! Spent a good sum of money and we are not happy. read more

I contracted to have shutters put in my family room and master bedroom in Feb 2019. The "Sales person" said it would take 6 to 8 weeks to manufacture. I convinced me that I should have the shutters made so that the top would open independent of the bottom which I thought would be helpful even though Im short. Middle of March 2019 came around and it was install day. 2 men came out (1 being a trainee) to install my shutters. I didnt pay very much attention to their install. I figured they were professionals. When I would ask why something looked the way it did, one installer would always say " thats the way all shutters look" (even though I have shutters in other rooms that looked just fine. Long story short from a cursory look, they looked like they were installed OK. Later, upon closer look, (see pictures), I was horrified to see what they had done to my baseboard. Also, the shutters did not stay open, and to top it off, you literally had to go up and down the shutter to get it to close properly. (See home made 'closer' that they brought me when they came back to fix the mess they made out of my baseboards.To add insult to injury, upon letting the salesmen know we got into a war of words. He seemed like he could care less if things were corrected (I went out and purchased baseboard so that when they said they were going to 'just caulk over them" I told them to use the baseboard and do it correctly. . So if you want quality work and good after care, you may want to think carefully about using Rapid Blinds. read more

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Update; after receiving some really nasty calls from the company demanding I pay for the uninstalled blue railed blinds Eric finally called me with good news. The factory would remake my blinds with a Grey rail that came with my bedroom blinds. Took a few weeks but got them installed. read more

This is our third time using Rapid Blinds and Shutters. We keep coming back to add more because they are that great! Incredible service and shutters! Exceptional service from our initial visit with Dennis. He is always a pleasure to have on our home. He measures quickly and accurately. 6-8 weeks later we have our shutters installed. Again a lovely experience. They are fast and efficient and always clean up after themselves. Our shutters are absolutely gorgeous! Now our home is complete. Every window has a shutter from Rapid Blinds! Thanks again guys! read more

Don't waste your money or your time dealing with this terrible company. They did not deliver on their timeline and when I called to complain they were very rude. read more

Terrible terrible terrible run as fast as you can and don't be suckered by the 30% off in the magazine! The shutters look very plasticky there is light at the bottom and they are very thin. My heart was sad today because I so look forward to nice shutter. Don't know how these people stay in business should've looked on the website before I signed the dots the dotted line. Bad quality, bad customer service and they really don't care if you're happy or not. Hope you get these reviews before you spend your $1500. read more

PLEASE RUN!! FLEE!! DO NOT USE this business. Serious ethical issues. False advertising. They seem so nice when you contact them, even when they come to your home but they change contracts, charge you more than quoted, they falsely promise you things then don't deliver on them and then say you're bound by the contract and you can't get out of it. We have had serious troubles with this company, on several levels. Don't believe them. Please don't trust them with your money or your time. They are not who they claim to be and they are causing my daughter and I an amazing amount of hardship. I don't want you to have to go through all we still are. read more

My review is a BIG HUGE ZERO, but this app makes me at least put one. . The non communication from this company is horrible. I was told my Arcadia doors (4) blinds would be ready in 2 to 3 weeks got them 6 weeks no communication I had to call multiples to get an update very disappointed. My shutters there were supposed to be 10 weeks will be 16 weeks, however that is a predictions. The Manager Dan told me on a voicemail not to text my sales person anymore to ask for updates. Who wouldn't work with their sales person to get an update? I would NEVER recommend this company. Very unprofessional and disappointed. I wrote a bad review when the installers came about the customer service not the installer they did a great job. I asked for a discount because of this delay of weeks and I was told no. Horrible business don't use them. read more

This place has great customer service and a great sales team! Their products in their showroom are top notch!

STAY AWAY, STAY AWAY.... I would put a zero but yelp makes me put at least a one star. Stay away from this company and don't waste your money. Horrible customer service and communication. What the salesperson explained to me and what he put on the contract were two different things. On 02-08-2022 I ordered shutters and 05-23-2022 they came to install them. The patio shutters I ordered were the folding back ones, but the salesperson put down slider doors. These doors are big and heavy and just swing around but are not attached to the ground, so I'm concerned about my great grandchild getting seriously hurt and I talked to the AZ assistant fire Marshall because I knew these were a life safety matter and he agreed they need to be removed. Because I have to close 8 sections of the shutters before I can get out of my home. These shutters should not be installed in any home. My daughter asked multiple times to have a manager call, but no one calls her back. On 06-07-2022 someone called her to "resolve" the issue but asked for money twice, they did say they would call the assistant fire Marshall and call her back. No phone call yet as of today. I gave them plenty of time to resolve the issue before posting but they only care about the money and not customer service. read more

I personally feel they do not care about their customers. I personally feel they do not listen to their customers.. I feel that the blinds or shutters are cheap plastic junk Off of a boat from China. My wife told them to not cash the check until after she moved funds from one account to another account. After they got the check in their grubby little fingers they ran right to the bank and cashed it.. I personally feel late do not care about their customers at all. I feel that they sell plastic junk. And I would not allow them to place blinds or shutters in a doghouse. I feel that if you live in a house and you do not care what kind Quality you have what it comes the shutters go here if you want cheap plastic junk go to this company. I feel theiy are UN trusting and they suck canal water.. read more

The owner/manager is a liar, I called the same day and they did not check or call to help with the concern. Additionally my shutters I purchased are warping, poor quality and bad customer service. read more

Very terrible company. Called to get estimate but they never send the estimate over. Don't waste your time and money with this company.

Tried to call Ashley in customer service, no response oh and we threw away your order. Hope the 110$ you made off me is worth the bad press and business you lose. read more

The worst service ever and they did a terrible job. The blinds didn't even fit my windows properly and they wouldn't want to change it. Very unprofessional and I advise everyone to STAY AWAY FROM THIS COMPMAY! read more

Our landlord chose this company and after the measuring and things were schedule for installation they were prompt and on time. The installer knew what he was doing. Very professional. I would recommend this company. In response to some other responses; you get what you pay for, buy cheap, get cheap. read more

I ordered and the salesperson was on time, and very pleasant. I ordered shutters. The installer was on time and very professional. The quality was excellent and was exactly what I wanted. I called a few months later and had the rest of my house done. The only reason I did not give 5 stars was because it took 12 weeks, which they did tell me up front. read more

I am shocked at the negative reviews here. I asked about them and the installer said they they went through some changes a few years ago that negatively impacted them. The salesperson was knowledgable and made great, simple recommendations. The install was meticulous and flawless. Along with blinds and shutters, we got a product that I haven't seen elsewhere- sliding interior shutter doors. They come off the wall about 5" and have completely changed the look of the living room and bedrooms. They let enough light in when it's wanted. I can't believe I spent money on blackout curtains and crappy Home Depot blinds. The cost was reasonable for the product we received. These Yelp reviews made me nervous, but I'm so glad I went with my gut on this one. They have followed up with me to ensure everything is how I want it. I'm genuinely surprised that they don't have more positive recent reviews. Give them a shot! read more

Rapid Blinds & Shutters - Sliding door shutters! - Shades & Blinds Near Me - Phoenix, Arizona

I sent an online inquiry and was called the next day by a friendly voice to schedule a free consultation. The salesman showed up on time and gave the quote and recommendations. It was definitely a sales pitch but also not pushy. I decided to go ahead with the order. 8 weeks later I got a call to schedule the install. The installer was on time and friendly and explained how things work. The shutters look amazing and my wife is very happy. 4 stars for customer service and quality. They are more pricey than expected but overall pretty satisfied. read more

Excellent experience with this company. I ordered two custom-sized plantation shutters. The service was excellent, the shutters were actually delivered and installed a bit faster that originally promised, and they are beautiful. read more

Not so rapid! I called on Friday to schedule a free measurement and estimate for blinds, had to leave a message and no one returned my call that day. I called again on Saturday, no answer again so I left another message. Finally, I got a call on Monday. The funny thing is, after giving the lady my information, she put me on hold for at least two minutes and then got back on and told me she would have to call me back with a time. Definitely not rapid service! You just lost out on a sale. read more

Worst company I have ever dealt with, ever, hands down. The blinds are cheap and flimsy and come apart easily. We called the company out to repair them and they charge a $100 service fee. It took them weeks to come out and they only repaired part of one. They came back weeks later to repair the rest. While they were fixing part of one of the blinds, my husband heard a huge cracking noise from the other room and came in to see what happened. One of the blinds that was fine before was now cracked. The technician quickly blamed it on our dog and tried to glue it back together. The dog did NOT do it. There is no way she could have. She has never torn up anything in our house and has no interest in the blinds. She is an old lab that just lays around all day. We called customer service to have it fixed and she said they would charge us another service fee and were not responsible for what happened. Will never use this company again and would not recommend them to anyone. read more

I'm extremely pleased with my plantation shutters from Rapid Blinds and Shutters. It was easy to order, the prices were great and the installation went very smoothly. I wish I had done this years ago. The shutters really look beautiful and give me the privacy and light that I want. I'm so happy I ordered more for the upstairs! read more

Bad service. Rude.. They are more expensive than HomeDepot. Why would any one choose these guys without any positives..Guy who came in very unprofessional and he doesn't want me around him while he was measuring and going thru whole house and he worried about i see his measurements.. He asked me to stayback and finally gave me estimate which is way higher than HomeDepot and he said if i order right away he will upgrade me valence returns.They are free at homedepot or anysite i have comeacross who sells blinds. read more

3 installs in the last 3 years in 3 different residences. Eric is a great salesman, he listens to your needs and concerns and gives you the best deal possible. The shutters and blinds and cellular shades are good quality. The installer is courteous and professional and really knows his job. I highly recommend this company, as on 3 occasions they came thru with excellence. read more