Excellent staff to consult on DIY projects! They are kind,…read moreknowledgeable, and have helped me on numerous projects and have never given me a bum steer!

Usually a very friendly, pleasant experience with welcoming staff…read more Not so on 4/15/24. The young man who appeared to be in charge, offered to have staff find my part for me, so I handed over the old part, received a new part from an older gentleman and checked out. It was the wrong size. I went back, telling the young man that I could not make the 1.5" part I was provided fit the 1.25" fitting (as it was not the same size as the part I provided for replacement), only to be thoroughly offended as he told me perhaps I needed a plumber (to replace a HAND tightened PVC sink trap). I assured him I was perfectly capable of changing out the simple part, when I HAVE the CORRECT replacement part. I showed him the original part and the wrong part, and received another trap. That did NOT fit. Both employees failed to note that the trap I provided was threaded on only ONE end and therefore gave me traps threaded on both ends. I take full responsibility for failing to check the replacement parts both times BEFORE purchase, as I had unfortunately grown accustomed to trusting the employees to know their business. After all, isn't it just a game of matching the part? Observation skills? Maybe that just can't be trained :-/ So now I had lost the time, distance, and convenience factors (thereby wasting my client's money) of going to Do It Best vs a big box store and I had been insulted. I went to the store a third time, rather frustrated, I think for good reason, only to find the young man had NO INTEREST WHATSOEVER in ASSISTING me with finding the correct part. He outright told me to go to a big box store. So much for the benefits one used to find by going to the local store :-(. Truly disappointing in a store I once enjoyed going to and whose employees were always kind and welcoming. Albeit, the woman behind the counter was still friendly and the guy at the paint counter was quite welcoming. Too bad it wasn't paint that I needed that day. Perhaps some employee training, education, or rearranging can help redeem the store eventually. But customer service like that was MUCH MUCH worse than no customer service at all! In the end, I looked for and found the correct part independently at a local family owned store. If you want something done right...

Popped in here before 9am on a very rainy Friday morning. I was the only customer in the store…read more I was on the hunt for a microwave light bulb, knowing I would be paying 5x's as much for it here as compared to buying a box of the bulbs on Amazon. But I couldn't remember the exact size of his tiny bulb, so off to Ace I went. Michael, who helped me match the bulb, was super friendly. Thanks, Michael! Is merchandise overpriced? Yes, depending on what it is. In defense of hardware stores everywhere, they simply can't buy in bulk like larger retailers can. Because of this you don't see Amazon & Walmart prices. However, the store is very, very well organized and clean, offers superb customer service and has very convenient hours. I would definitely return again for anything that's urgently needed. They do have great sales on items throughout the seasons; grass seed, mulch, tools, outdoor equipment and more. My single, teeny, weeny bulb cost me about $8. I turned around and bought a box of 10 bulbs for $10 on Amazon. Lightbulbs won't bring me back to Ace, but I'm sure something else will.

Had exactly what I wanted in stock. Assembled and delivered it for free. Friendly service and…read moreoutstanding communication. Jerry, in particular, went above and beyond in making sure everything was perfect.

Great customer service, paired with a seemingly endless selection of products for your convenience.read more

It's good to have a place like Mahomet Ace Hardware where you can get what you need - quickly - and…read moreget out, with the help that they offer and their desire to really assist the customer. Big Box stores may be fun to browse in, and the mega stores may have a lower price point, but quality is key with Ace, and clerks there are friendly, knowledgeable, and ready to direct you to what you came in for. I'm happy to give them my business.

I may not always love the prices but this store is amazing . Tool rental is very easy. the staff is…read morevery helpful. they have a lot of really surprising things in there at times ! :)

I've always had great success renting from here. I recently rented a power washer and surface…read morecleaner for my driveway, retaining walls, decks & sidewalk pavers and couldn't be happier with the results. This huge job was made easier for me as the equipment is well maintained. It's always a pleasure dealing with the store's team, who are knowledgeable and friendly.

Very happy with their service. Excellent communication. Very personable. Got a pre-drop off call…read more Got a diagnostic/starting work call. Got a post-work/pre-pick up call to explain the work done. Kinda unheard of. Jack answered all of my questions each time, and gave me honest answers and solid advice. Turn around time was great. My thanks!!!

From the owner: At Champaign Computer we solve any computer need. We offer custom-built PCs and servers; virus and…read morespyware removal; PC, laptop and Mac repair; data and photo recovery; and outstanding product support. You can buy laptops, tablets, netbooks and computer hardware. Call or email for details, or stop by anytime 9:00 am 5:00 pm - Monday-Friday.

I had a good experience here. I know that some of the U-Haul facilities near Champaign have pretty…read moreabysmal reviews, so I thought I'd share this one. Not bad at all. The U-Haul trailers, etc. are rented out of a family hardware store that rents everything from sno-cone machines and bouncy castles to jackhammers and critter traps. It is staffed by helpful and knowledgeable folks. I reserved the trailer online, and was at first quite ticked I had to go all the way to Paxton for a Chambana move, but the experience made up for it. I called ahead to make sure the thing was ready, and it was. They set me up and I was out of there in no time. Minus one star because the trek to and from Paxton added yet another hour onto the move from hell.

Heather and her team are awesome!! They did a great job and exceeded my expectations!read more

Heather was very helpful in choosing the right colors/fabric for two large valances for our sliding…read moredoor and living room window. Her artistry in crafting the valances worked perfectly for our needs. We also had top/bottom blinds installed in the master bedroom that are quality blinds and really love that they pull down and push up and they are also room darkening. Great work to all at Drapery Decor. Quality work, very professional, and great personality.