I love coming to this range, always a great experience. CCL class is well put together. Instructor…read moreVictor Wendt is awesome. He is very knowledgeable, patient, thorough, and highly informative. He took the time needed with each student to help them develop skills no matter their experience level. I highly recommend this class and instructor!

I had been a loyal member of Range USA since before the company even changed its name. I was a…read moremember in good standing, with my credit card on file and automatically charged each month for my membership. When I learned that I needed surgery, I went to the range and specifically told the employees at the front desk that I needed to cancel my membership because I would be unable to walk properly--or visit the range--for at least three to four months while recovering. I also sent an email to Range USA Corporate explaining that I was having surgery, would be out for an extended period, and wanted my membership canceled. Three months later, after recovering enough to get around again, I returned to the range with a very important client who had been looking forward to going shooting with me. Imagine my embarrassment when, standing there with my client, I was informed that I had been "red flagged" and was barred from ALL Range USA locations. I was stunned. I asked what "red flagged" meant and what I had possibly done to warrant being banned. No one at the range could--or would--give me an explanation. I was simply told to contact Range USA Corporate. So I did. After FIVE emails asking what I had done to deserve being suspended, I finally received a response stating that I had too many "chargebacks." Chargebacks? I didn't even know what they were referring to. There is an important part of this story that apparently no one at Range USA bothered to investigate. While I was at home recovering from surgery, someone obtained my credit card information and began making fraudulent charges. My credit card company contacted me about the suspicious activity and immediately canceled the card. Of course they did--that is exactly what any responsible credit card company should do when fraud is suspected. Apparently, however, Range USA continued attempting to charge that canceled card. When those charges didn't go through, instead of contacting a longtime customer and simply saying, "Fred, we're having a problem processing your card. Can you please provide us with updated payment information?" Range USA apparently decided that banning me from every one of its locations was the appropriate response. When I contacted my credit card company and asked about the "chargebacks" Range USA claimed were the problem, they could not explain what Range USA was referring to. I returned to the range hoping someone could help me resolve the situation, but once again I was told that I had to deal with Corporate. My subsequent communications with Corporate were short, abrupt, and offered virtually no meaningful explanation or opportunity to resolve what appears to be a simple misunderstanding. The message I ultimately received was essentially that the decision was final and that I was banned for life. I am still shocked by the way this was handled. I had been a good and loyal customer for more than a year. I had never caused a problem at the range and had never been told of any issue with my membership or conduct. I canceled my membership because I was undergoing surgery--not because of any dispute with Range USA. Then, while I was recovering, my credit card was compromised and canceled for legitimate security reasons. If Range USA believed money was owed, why didn't someone simply contact me? A phone call or email saying, "We attempted to process your card and it was declined; please contact us with updated payment information," could have resolved this entire situation in minutes. Instead, a longtime customer was apparently labeled, embarrassed in front of a client, barred from every Range USA location, and given little opportunity to explain what actually happened. I am extremely disappointed in the way Range USA handled this matter. More than anything, I am disappointed that no one seemed willing to listen, investigate the circumstances, or give a loyal customer the courtesy of a reasonable explanation. I sincerely hope I am the only customer who has experienced something like this. A company should certainly protect itself from legitimate payment disputes, but it should also make a reasonable effort to distinguish between someone intentionally refusing to pay and a longtime customer whose credit card was canceled because it had been compromised. Those are two very different situations, and customers deserve to be treated accordingly. Fred Pfeifer 847-452-9075 fredp@manfredgroup.com

I have been a customer of Shoot Point Blank for nearly half a decade now, and have been a customer…read moreof the Shorewood location ever since the store opened. I have purchased two firearms from the Shorewood location, have had two friends/family members purchase guns there, and have used their range countless times. I am 100% a customer for life of this location. The staff at Shoot Point Blank in Shorewood are nothing short of incredible. Every single member of staff I have met was extremely professional, helpful, kind, and friendly. One staff member in particular, Ben, is a WONDERFUL person that has helped me many times. He is extremely down to earth and easy to talk to, and is one of the reasons I keep coming here even after moving 70+ miles away. The best part of Shoot Point Blank is their range. It is clean, well kept, and well monitored. The Range Officers allow you to enjoy your time shooting without breathing down your neck. However, in the event the RO's see you breaking range/safety rules, they will address the issue in a professional manner. This is the best range I have been to in Illinois by a long shot...much better than other nearby mega gun ranges (*hint* *hint*) Keep being awesome Shoot Point Blank!

If I can rate negative I will but 1 will have to do. Every time I go here it's always a negative…read moreexperience. I cannot go one time without losing my mind. The staff seem like they barely know what they are doing or take 30 years to do literally anything. One staff member can't even give correct information about a CCL class. Like bro be so for real right now. I've been so, so patient with them. I have served 5 years in the marine corps and I can tolerate so much BS but holy mother of Jesus I cannot with this place.

I have attended a few classes and have found them challenging and very useful. If you ever get in a…read moresituation where you must defend yourself: "Under pressure, you don't rise to the occasion, you sink to the level of your training" and since I'm a Spartan Alumni I feel comfortable with that. Have also taken classes offered by Spartan in marshal blade skills and first aid so they cover all the bases.

John and his instructors are the real deal. His colleagues including Al, Dawn, "Ski" and Craig…read moreenjoy what they do and it shows. It's a first class operation. They focus ion safety, training, skill acquisition and improvement. Exceeded my expectations. Facilities were great. Good people. Highly recommend. Will go back for more classes. If you're on the fence or have any interest do yourself a favor and check them out. You won't be dissappointed

I brought my grandson for the 2nd time yesterday, and once again we both had a great experience. On…read moreour first visit the range officer took my grandson to the side and using a plastic gun explained safety protocols; I was impressed. I was pleased that the staff appears very knowledgeable and safety conscious.

I don't understand any of the negative reviews. I'm guessing they all went on the weekend when they…read moreare very busy, and just got annoyed for having to wait while other customers were being attended to... I've been going to this range since the month they opened their doors, and I happily keep going back! This is the epitome of what a "clean range" should be. It has the best HEPA filters in the ranges and it never smells of powder. The employees are all so very nice and helpful, usually with a does of comedic relief. Shooting there is like going to a friend's home to shoot. They make all their customers feel welcomed, rather than some ranges (on Rt 30?) where everyone seems to have an attitude of being better than you and that you're inconveniencing them at their place of work. NOT HERE - YOU ARE ALWAYS MADE TO FEEL WELCOMED AND APPRECIATED AS A CUSTOMER! ALWAYS! While I've been shooting for over 50 years, I recently took a private lesson from Mark Longo to break a bad habit of (like many!) anticipating the shot and shooting low-left. WHAT AN AMAZING INSTRUCTOR! Mark was able to zero in on several bad habits I had developed over the years, and taught me how to correct them as well as practicing drills to continue to fix and internalize them at home. I was always a "decent" shot, but in only one lesson I absolutely improved. I will be joining their club as Mark Longo got me excited to shoot again, because of the progress I immediately noticed. I just want to continue to get better, and I've found no other range that comes close to helping me achieve this. This range rocks! "Uncle Steve" Bloome

I took the basic gun course and absolutely loved it! Robin,…read moreher husband Ron, and their range assistant Rob are absolute superstars! The class was not only informative but well laid out. At no time during the 4+ hour classroom presentation did I feel bored. The 2 hour range time was very fun and informative! I learned a lot from the range officer on duty, Ron, and Rob. Their personalized instruction emphasized safety and respect for the firearm but didn't make me uncomfortable at all in handling the gun. I'll be referring Live Fire to friends and co-workers interested in learning how to handle and maintain a firearm and will definitely be back to take the conceal and carry license! Thank you again Robin, Ron, and Ron!

I got my Illinois Concealed Carry training here. I was impressed with the knowledge and patience of…read morethe instructors. Lunch was good too!

Doug is a very knowledgeable instructor with a lot of patience as well as more qualified than most…read morein my experience. If you want to navigate what could be a potentially dangerous situation both practically and legally. this is the man you want, To carry is a tremendous responsibility, but taking that "shot" is just the beginning. You will learn what to expect afterward so the legal tables aren't flipped to the advantage of a dangerous perpetrator and you are seen in the light of the aggressor. I highly recommend this company. J. Robertson

I loved this class! Doug made this class fun and I learned a lot from this class. Doug is very…read morepersonable, very patient, and answered everyone's questions. I would highly recommend this class. I had a fear of guns, but Doug made everyone feel comfortable at the range. I actually really enjoyed this experience.

Wow! Had an amazing experience this weekend, learning and shooting at range for the first time!…read more My grandpa Ray would be proud!! Thank you, Chris, Deb & Gary, for teaching and sharing your expertise!! Would highly recommend. #knowyourrights #protectyourpeace #borntoprotect #30outof30 #USCCA

Flew all the way to Chicago to complete my non resident CCL for Illinois. After extensive research…read moreI decided IPST group. Gary, Deb, and the lead instructor Chris LaPash, were awesome. Gary and Deb insured that paperwork was streamlined and complete; range time was completed in expeditious fashion. Chris' class was extensive!! And I mean EXTENSIVE. He fills about 20+plus hours of information in the 16 hour required class timeframe. Complete with dry runs of the range, law and policy information, even finger trigger placement, position and posture, eye dominance. I've participated in half a dozen of CCL classes. This was the first to cover so much information and even incorporated defensive insurance!!! They also support local businesses as the range we went to was a small mom and pop indoor range. They even have their own mascot, Reacher .

This was my first Conceal Carry training and what a great class!…read more Joe really knows his stuff! He was very informative, knowledgeable and a great instructor. He kept everyone interested helping us to actually understanding the Illinois gun law material, and there is a lot! but never a boring moment. The shooting range qualification training was awesome! Joe puts safety, education and training in a dynamic that we understand which produce better shooters. I left with an absolute ton of knowledge and confidence. We The People I give five stars! Thank you Joe.

Good Stuff! This is the place to go for Renewal…read more Glad that we were able to get in quickly and Joe knows his stuff.