I would not grade them all of for their front office staff services was horrible and extremely,…read moredenying me services trying to extort money from me to to "pay in cash" (when my insurance covers all of of my medical fees (which we discussed over the phone 2 months prior and I emailed their offices the front and back side of my insurance care who referred me to them on their networking doctors referral list), 100% with no co-pay), lying about not taking my insurance when I called 2 months prior to me office visit and I also emailed them my insurance card and referral letters and they set up my initial doctors RA appointment over the phone.
The staff was very pleasant, professional and extended me every courtesy. When I showed up 1/2 hour (as I am always early for any appointment as a habit) early for my 2:30 pm appointment. When I arrived, the staff immediately gave my dirty looks as if I was not supposed to be there and looked at me as if I had 1,000 heads with a look of disgust on their faces too.
The 2 females at the front desk, laughed at me as I announced my first and last name, spelling my first and last name out to the staff as a professional courtesy and time I was scheduled at this appointment, they kept starring at me as if I had 1,000 heads. The staff made me feel very unsafe and totally unwelcomed by them.
They were very racist in their nasty looks, limited hostile conversation, not friendly towards me, making rude sound affects, sneekering at me once I walked into their offices and I introduced myself in and greeting the staff which were nasty, rude and unprofessional staff. The one girl took my ID, sent it, and walked to the front door instead of letting me hand her my insurance card at the front desk where she was sitting.
All the time, she was sneering at me as she stood behind the office door, knowing I could see her while standing at the front window. She continued to laugh and point at the other girl seated at the desk, they both snickered at me for reasons I later discovered. Then 2 seconds later, a girl opened the office door and said to me, "We don't take your insurance."
I told her I called two months ago, and spoke with this office. This office clearly and specifically stated they did take my insurance, and you are on my insurance company's doctor referral 31 page list. This office staff continued to laugh at me and look at the other girl. Who continued to laugh at me too.
I could clearly see it was racism because when we were chatting on the telephone, the staff was very professional and friendly, almost graciously so. Unfortunately, when I showed up for my doctor's appointment, the staff was aggressive, hostile, almost belligerent, confrontational, and combative toward me, as if they wanted me to engage in an argument with them. Two staff members in this office blatantly denied me medical R.A. services. They did not offer me any form to complete as a new patient and rushed me out of the office, glaring at me the entire time.
As I was walking out (and there is so much more to this story, but I am too irritated typing about this racism to give more detailed accounts of the racism I experienced), I was being a disabled senior, grandmother of 7, and mother of 2 adult married sons.
I have never experienced this type of racism with any of my past or present doctors as I have with this staff's horrible, barbaric, hostile, rude, and unprofessional racist acts. As I opened the door to leave, the girl at the front desk leaned out and yelled at me: "The doctor can see you if you pay in cash ONLY for all of your visits..."
