I've been seeing Dr. Kades on and off since I was 19 (I'm 26 now). I have really bad RA, to the…read morepoint that I cried regularly from pain and couldn't even open a pen. But after seeing Dr. Kades, I feel like I don't even have RA. I have friends who also have RA and other types of arthritis who are not even close to reaching the success I've seen. He honestly saved my life. I can tell you that I am probably the most frustrating patient ever; I forget to take blood tests and x-rays, can be inconstant with taking medication, and will disappear for a year. But instead of throwing me out onto the street, he is always patient, gives encouraging words, and actually cares about my life. The staff is amazing and I love Eileen

Horrible staff!! We've been trying to call to schedule an appointment and I can only reach a…read moremachine to leave a voicemail. I've called multiple times and left voicemails only to receive one phone call back from the rudest woman who refused to help me schedule an appointment. She is very unprofessional and there is nobody else in the office to speak with. My insurance rep even tried to call them and speak with her but eventually suggested we should just try seeing a different doctor.

This was my first visit after two neurologists. It's a nice building with. Parking lot attached…read morewhich just feels so much better and safer. The office is small but when I got in it was nice to see NatGeo playing on the TV, the staff were very friendly and helpful. The wait was long but it looks like she's the only doctor there and gives everyone the time they need to be heard. I'm fine waiting for someone who will listen. She took my concerns and what I had researched on my own into consideration and agreed with the diagnostic; I've had nerves tested and MRIs but she was the first test hotspots for pain for Fibro. She listened, that's the most important thing to me, that she listened and asked what I wanted from this visit. The blood work was another wait but the phlebotomist was excellent, no pain save some discomfort for the amount of blood having to get done but she was fast and efficient. Honestly, I'm really happy here so far. Yes the waits are long but like I said, I'd rather a long wait and get a doctor who takes time to listen than one that just rushes through everyone.

2nd time seeing her i have waited over an hour and today am still waiting. This Dr has no care as…read moreto how long a patient waits. Just came to get my results last time coming here when i get home i will look for another Rheumatologist. Last time no apology for the delay whatsoever. IWhy even make appointments. This is totally unacceptable. ed at 2:15

Dr. Lezcano is an amazing Dr. I am so happy I found her! After living with RA for many many years I…read morestarted noticing changes and complications that other doctors didn't pay much attention too. When I expressed my concerns to Dr. Lezcano she acknowledged all of my symptoms and even treated them. She gave me a few options for meds and so far my treatment has been working great. I know I will never feel "great" but with the help of Dr. Lezcano I am now living a happier life. She's a caring doctor who listens and addresses every single concern!

My doctor recently retired and turned his practice list to another doctor in the Clinic. The…read moreproblem is the new doctor (Julia Hoffer) is not in my network (Blue Cross), or any network as far as I can tell, so if I see her, I will get stuck with the entire $250-$300 bill for the visit. And you can bet your life that the Boyle Heights Clinic is going to aggressively pursue collection of that bill. So I need to find another primary care doctor. Which means I need to have my medical records sent to the new doctor. Which means calling the front desk. Which means that they will not answer the phone, and they will not return any message you leave. And if you call the only line that answers, you get through to the Glendale call center, but they cannot do anything with your records, which are at Boyle Heights, and Boyle Heights does not answer the phone, does not return phone calls, does not do anything that remotely passes for patient service. One star for this clinic is too high. It should be Negative One Billion Stars. If you go to the Boyle Heights Clinic, you are risking your health and your finances. Stay away, Stay far away. You have been warned.

Amber, NP & Karis, Nurse -- 5 stars!…read more We had a very stressful situation today. The cotton tip from a Q-tip accidentally came off and got stuck deep inside the ear. It was not an easy situation because the patient was extremely sensitive and had a hard time staying still. Amber and Karis were absolutely amazing. They were incredibly patient, gentle, and understanding, and they tried several different methods to safely remove the cotton. Even when it was challenging, they never seemed frustrated or rushed us. After several attempts, they finally got it out! I truly appreciate how compassionate and professional they were throughout the entire process. They went above and beyond to make sure everything was handled as safely and carefully as possible. Thank you, Amber and Karis, for your patience, kindness, and excellent care. You both truly deserve to be recognized!

Came in at 10pm after my child split her chin wide open. I knew we were going to be stuck waiting…read morebut 5 hours to make it to the next waiting area is absurd. Once we finally got a room, an hour later the doctor came by and said no problem I'll be able to stitch her right up after we numb it. Well fast forward and the doctor took off without saying a word and left us hanging while the topical anesthetic wore off and we had to start the entire 60 minute process over again to numb the area while we hope someday a new doctor will finally show up and take the 5 minutes to DO THEIR JOB. Unless your kid is terminal they really could care less, they spend their time jaw jacking in the hallway while we sit here 9 hours later. I promise you unless you have a very serious issue, do not bring your child here.

Dr. Levy is honestly the doctor you see when nothing else has worked. I had these chronic calf…read morepains for over 10 years. It was to the point where I felt like my calves were bursting and couldn't really wear pants. I saw a neurologist, vein, cardiologist, and even went to physical therapist and did every exam under the moon and no one could figure my pain out. I got the point where I threw so much money at doing all sorts of exams, I really had nothing to lose by visiting a chiropractor to help manage my pain. BEST DECISION EVER. After a session with Dr Levy, the pain started to subside. After a few sessions, the pain was subsiding in longer time increments. Now, I have general relief. No more calf pain after long-haul flights, and I don't have the kind of activity restrictions I used to anymore. I can go on long-haul flights knowing my calves won't kill me and can sit for longer periods of time without worrying about my legs swelling up. Dr Levy does more than just back adjustments. She uses east Asian medicine to provide a holistic treatment (she uses gua sha/lymphatic drainage techniques specifically on me) and really works with your insurance to make sure you are taken care of. She also recommended really high quality supplements and magnesium creams and honestly, they have been helping me maintain my calf inflammation in between sessions. Highly recommend Dr. Levy. Who knew a chiropractor would be able to fix my calf pain?

AMAZING! I waited over 6 weeks to see Dr. Levy and it was so worth it!! I have been having upper…read moreback and shoulder pain since working from home. I have been looking for a chiropractor who would do more than just an adjustment. Dr. Levy in one visit be able to find, address and relieve the pain. I have my next 2 visits scheduled out already. Her schedule is busy but it's worth the wait. The office was clean and nice. Convenient to find. I'm a local to dtla so I walked there.

The doctors I've seen at UCLA health are conscientious, caring, and effective. The clinics have…read morethe most scrumptious flowers in photos on the walls; it makes for an uplifting environment.

Dr. Soza was in the room for about five minutes. I was told before the appointment that my copay…read morewould be $0. During the visit, I mentioned a minor cough in passing, and a full panel of blood tests was ordered, including a Vitamin D test. I was later billed $30 for the office visit and $30 for labs -- even with insurance -- and a UCLA representative told me the Vitamin D test specifically wasn't covered by insurance. None of this was explained to me before the visit. For a brief appointment, the lack of upfront cost transparency was disappointing.

Been with them a long time. Good doctors and prompt with answers if you have questions.read more

Outrageously terrible quality of care and quality of service. The receptionist was outright rude…read moreand not helpful, incredibly nasty attitude. José, the office manager wasn't helpful either and instead was condescending and THREATENED US WITH RETALIATION saying that we could submit a complain but that he didn't guarantee how the next doctor would treat us because they would see the notes on our file. This is unacceptable and illegal. All we were asking for better communication and an explanation of extended office visits billing. I don't know how they are still running but it's not okay, they are playing with people's wellbeing and health.

I am beyond disappointed with the experience my family had at UCLA Medical Center. My significant…read moreother, underwent adrenal gland removal surgery here, and the level of care fell completely short of what should be expected from a top-tier academic hospital. Communication was inconsistent, dismissive, and frankly unacceptable given the seriousness of the procedure. Basic questions about recovery and post-operative care went unanswered or were brushed aside, leaving our family anxious and in the dark during an already stressful time. For an institution with UCLA's reputation and resources, this is simply not good enough. If this is representative of the training and preparedness coming out of UCLA's health communications programs, it raises serious concerns about how well students are being prepared for real patient interaction. Patients are not case studies -- they are people who deserve respect, clarity, and competence. I would strongly urge anyone considering this facility to push hard for transparency and to document every interaction, because based on our experience, you cannot assume basic communication standards will be met. The women here are highly unprofessional and have disappointed me severely in their lack of ability to "care." They also had holes in their walls and the equipment in poor condition. Where is all the money going?! I guess to their new manicured nails!?

I would give UCLA health downtown LA and Santa Monica campus five stars. I would give most of my…read moreDoctors five stars but unfortunately their ER leaves a lot to be desired! All of my doctors are with UCLA so my doctors who are all specialists tell me to go to the ER, I go. Unfortunately, the doctors at the UCLA ER are terrible! Not only do you have to wait up to 20 or more hours to be even seen but every single time I have gone in, no matter how sick I was, I was gas lit, for instance, coming in letting them know that I have a paralyzed, intestinal tract, and have not been able to eat or drink for several days and the doctor right off the bat asking me if I'm sure it's not the stomach flu! I tell him my specialist sent me to the hospital! Finally another doctor comes back and sees me and says that he just called my specialist and said he'll get me in sooner to my motility specialist. What they ended up doing was screwing up everything they canceled the appointment that I already had scheduled with the motility doctor that I needed to see and did not keep me for what I should've been kept for which was my heart, my thyroid and my stomach. My doctors were all blown away! My thyroid levels were critical, and yet they did nothing. My heart was on full pace, and the doctor and nurse that originally saw me immediately put me on a cardiac monitor and ordered fluids and morphine because of my heart, and two hours later a nurse comes in and said that she had just given me my morphine, and my arm did not itch, so none of that got in my arm. She did not flush the line and then just attached the bag hanging with the fluids that I was supposed to get and then shut off my call button. Not that I was asking for anything except for who was my doctor and what was going on... Either way I have been to UCLA ER on four different occasions now where they just discharged me without even doing a proper assessment, they were busy they had the main lobby turned into a makeshift waiting room with makeshift urgent care beds. It was a disaster. This time I'm going in direct admit so I pray that things will go a lot better. That last time where I didn't even get the fluids that were ordered when I was having a heart problem is something that I could really take to a lawyer if I wanted to. Unfortunately, when you have chronic illness, you don't come in freaking out every time you're sick because you're just so used to it, so you're good at faking well. I don't come in making a fuss or anything like that unless I'm really critical and then it's not like there's any question they take me right to the trauma Bay but unless I'm life and death critically ill to where they cannot deny it without running lab they will just toss you to the street. Had they ran my labs they would've seen I was having serious problems. Had they spoken to the specialist that referred me there they would've kept me instead I don't know who they talk to because I am on palliative care I have to have permission from my doctors and nurses before I go to the ER and generally they'll tell me to call 911, but where I live I can't do that because they'll take me to the nearest hospital, which generally cannot handle my condition. I have multiple organ failure and a lot of major problems but I guess I don't look sick enough for them or act sick enough for them. It's kind of hard to do when you used to being sick all the time.

Dr. Horowitz and his wife Peggy have taken care of my family and several of my close friends for…read morethe past 20+ years. His broad scope of expertise, humanity, tact, and sense of humor have made a lasting positive impact on my life. Like most of his other patients, I can say without hesitation that I consider him and Peggy to be a part of my extended family. I will never forget receiving an unprompted call from Dr. H late in the evening many years ago after they learned of a sudden health crisis that my parent suffered. Thankfully, my parent's crisis eventually resolved; but that brief check-in from Dr. H touched me deeply. I knew that I was not alone and that he genuinely cared. Unheard of in modern medicine, when you call their office after-hours and connect with the emergency line, the phone rings at Dr. H's house. They trust their patients not to abuse that access; but the small number of times that my family needed it, Peggy and Dr. H were on the other end of the line, providing useful information and reassurance, even at 4AM. My experience as a patient of Dr. H's played no small role in my own journey towards becoming a physician. I often find myself trying to recall one of his totally unique and pithy one-liner jokes when I need to break the ice with a new patient. Family practices like this one are virtually impossible to find these days. The world would be a much better place if everyone had a medical team like Dr. Horowitz and Peggy.

All I can say is WOW!! I've never had such amazing service when it comes to doctor visits. From…read morethe first moment of contacting the office, Peggy was soooo nice and sweet. With covid and how things are run differently now, communication is KEY! Peggy sent me all the health forms that needed to be completed in a timely manner via email. She was wonderful at responding to my emails, and she made things so easy! They went out of their way to see me in person in a really short notice as my visit required necessary clearance for my nursing program. They only have certain days for appointments but she made an exception for me as my work schedule conflicted with their in-person office visits. Peggy also sent me my labs on a Saturday as I requested if she could send it to me as soon as they receive it.. they are closed on Saturdays and she did that for me (I am so grateful!). I also want to say that I drove from Monterey Park to Dr. Horowitz's office on a Friday during the time that there is so much traffic (traffic alone in this area if you already know is hideous) but I would do it again! Thank you so much Peggy and Dr. Horowitz!!