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    Randy's Lock & Key

    5.0 (10 reviews)

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    5 years ago

    Very friendly and helpful people. Got my lock open in 2 seconds flat, for a very reasonable price. Highly recommended!

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    4 years ago

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    Review Highlights - Randy's Lock & Key

    Really great service from Joyce and Randy, even though they weren't successful in making a key for me.

    Mentioned in 2 reviews

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    Brian's Lock & Key

    Brian's Lock & Key

    (4 reviews)

    Brian's Lock & Key in Blacksburg was purchased by another company (I believe Security Lock and Key…read morein Roanoke). They dispatched someone out from Roanoke area. I had them come out to open a broken privacy lock. They quoted $90-$100 on the phone. I thought that was quite high, but whatever. The locksmith was very professional and courteous. He offered to replace the door handle. I asked how much it would cost. He said $30. Then he said you're paying for an hour of labor either way. I said if that's the case, and it won't cost anything extra, yeah he can install it. It took him about 15 minutes. However, the bill came to $200! After explaining what dispatch told me, he reduced it to $160. The day before I had a laundry washing machine removed and a new one installed for less than that. I could have bought a whole new door and handle for that! So, in short, professional and efficient service. However, ridiculous pricing and inaccurate quotes on the phone. I won't be using them again, the value just isn't there for small residential jobs.

    This was my second time working with Brian's Lock and Key and I received great service both times…read more This situation was made especially challenging by the fact that I was working with them while abroad and dealing with another house emergency at the same time. Eric was able to dispatch a team same day and Derwin provided extremely prompt and professional service, and took care to explain to me what he was doing when he was doing it (despite a 9 hr time difference). I will continue to use Brian's Lock and Key for all of my locksmith needs. Thank you guys!

    Randy's Lock & Key - locksmiths - Updated May 2026

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