Did a great job on a duplicate fob and emergency key for my Toyota. Calibrated first time and all…read moreis well. Great communication and great service. HIGHLY reccommend!

We get a lot of keys made for his cars and they do a quick and great job. Prices are fair and they…read morestaff js very helpful. Also had a key made for my car and it was much cheaper than the dealer. Ample parking with disabled spots out front. You have to drive uphill to get up to the entrance

They are available to assist on weekends unlike most locksmiths. Their costs to the customer is too…read moreexpensive, however.

I would give 0 stars but it wont let me. Locked out of my house and this "emergency" locksmith has…read moreno one available to come to hardy...15 minutes from roanoke. Told me to quit bitching at him. Very unprofessional and unsympathetic in a cold day.

They are the most unprofessional business I have ever dealt with. "Manager" repeatedly cussed at me.read more

We had an issue with two doors that needed new hinges and adjusting. Isaac Worsley was the…read moretechnician. He was punctual, courteous, and knowledge. He was able to get both door hinges installed and the doors rehung in a timely manner.

I had a couple of issues to take care of . I was helped…read moreright away, and never felt i was being rushed even after others coming in. Joey was the nice, professional man that helped me. I would definitely recommend this business and hopefully everyone is as nice as Joey.

They came to my house and changed all locks after I bought it, fast great service…read more These guys are knowledgeable

Staff was SO wonderful! We had a family emergency and they sent James b/w appointments to take care…read moreof us. Great experience!

Interior old door locked, and the locksmith was there is very few minutes. Easy to deal with and…read morevery kind. Would recommend!

Fantastic service on a key copy others had trouble with. Only $2.50 a key! Add some more thoughts…read morefor 85 characters.

Four different situations where a locksmith was needed (mix of business and personal) and to this…read moreday I have never had an answer from a call from Big Lick. Two calls were between 7:00pm-10:00pm. The other 2 calls were between 8:30 am and 2:00pm. The advertised daily hours are 9:00a.m. to 2:00p.m. Those hours alone are pretty short compared to B&D and Security Lock and Key. I really don't know how you do business like that. Singularly the most unresponsive business transaction with a company that I have ever experienced. I don't understand businesses like this. The calls were not during weather events, holidays, etc. Mysteriously poor performance.

Called around midnight desperate because our bathroom door somehow locked itself from the inside…read more Weren't sure what to do because we're just outside the service area, but we called anyway because we didn't have other options. DJ answered the phone and was very kind, we sent him a photo of the door we had and he talked us through how to get the door back open without charging us. Excellent service, honest people, available 24/7. Highly recommend.