Last week during the near-90 degree heat, our thermostat lost power. I did some research and all the local guys had pretty terrible reviews except Randy's so I figured I'd give them a shot. I called and left a message requesting a callback. Within an hour had a call from Ian, who offered to try to send out a technician the same day but because of my schedule we booked it for Tuesday the next week. Kyle came for his 4:00pm appointment at 3:58pm. He was absolutely incredible! Nice, respectful, clean appearance, professional, everything you hope for in a service call. He went through a clear common sense process of diagnostics and confidently found the problem. He happened to have the piece in his truck and replaced it quickly. He then recommended that we do a full maintenance since it was only $10 more than the diagnostic fee and since he had the time, performed everything at that visit. He explained the invoice and everything he recommended moving forward. He did absolutely everything I would have asked for from an exemplary professional. This is the way. If you're in Kitsap County, just call Randy's. Don't waste your time with anyone else. read more

A great down to earth professional work crew. Clean, fast, friendly. They install an 36,000 watt on demand tankless water heater and removed/properly disposed of existing 55 gallon water heater following all local codes. I was included in all the decisions giving me multiple options to best serve my needs. Also they updated my electrical wiring and breakers to support the 36,000 watt water heater. I also had my heating ducts cleaned by them the month before which was a great service also. I would recommend them to anybody needing there services. read more

Excellent company and crew! They do exactly what they say. We couldn't be happier with our heater and the service they provide.

We are very unhappy with this company. Randy's Heating came out 5 months ago, and replaced the capacitor in our furnace. The cost was very high. We called today. They want to charge us $167.0 to come back out to diagnose the problem. They will not warranty the capacitor , should that be the problem. Needless to say, we are going with another local company. They charge $62 less to diagnose. read more

Fantastic customer service! I called Randy at 4:30 pm with the problem of no heat from my furnace. 90 minutes later, he was at my home! He expertly diagnosed and repaired the wiring fault, and had the furnace running again in no time! Randy has good, old-fashioned customer service, I recommend him without reservation!! read more

Super Friendly, willing to help out and check out the situation and QUICK!! Requested a quote via Yelp because our Goodman furnace stopped working and needed to check out the ducts for cleaning. Crazy thing is that I'm out of town due to a family emergency. He answered before anyone else, we talked over the phone and he went over to the house and fixed our furnace for our roommates quickly and agreed we definitely needed a duct cleaning. No one will be freezing in our crazy weather anytime soon! Will definitely be my go to person for all things HVAC! read more

Very good experience with this company! Owner Randy was professional, prompt and of course witty.... worked with us to fix our problem and would definitely recommend this company again! read more

Randy's helped me fix some holes in my ducting in my crawl space. They were quick and easy to work with. Randy was honest with me about work that's coming for me for the future. read more

We hired Randys last year after buying a fixer upper that had new heat pumps and air handlers at both ends of the house. We wanted to ensure that the system stayed in working order so we brought them out for a standard maintenance. After they finished their job, the tech Sean, explained about the twice yearly maintenance plan they offered. Having had issues with HVAC systems in the past we liked the idea of having someone out to check on the system regularly and they offered some other services with it including a discount on work that you may want done in the future. We hadn't planned on having work done however that changed after our third service with them this spring when we were talking with Sean and explained about my wife's bad asthma and how in the summer the fires/smoke cause lots of issues for her. Sean told us about an Aprilaire system that had special large filters. He took some pics in case we decided to get a quote later on. After talking about it and doing some research it seemed this would be a great thing to add into the house. We contacted Randys and said we were interested, a few days later we were speaking with Randy and explained our circumstances, he gave us some ideas that we liked then got us a quote. They were able to make it out earlier than originally planned and got the new system with Aprilaire and UV lighting installed. Unfortunately we realized upon ordering the special asthma filters that the filter housing wouldn't work with them. I called and left a message after business hours on a friday evening of Labor Day, it wasn't even ten minutes and Randy called me back. He said that they would come up with a solution and be in touch first of next week. He contacted me first thing beginning of the week and said they could be out to the house on Thursday and fix the issue. Once again Sean came out, and just a shout out to Sean, totally professional and you can tell he knows his job, if i ask a question and he isn't 100% sure he takes a minute and calls the boss to get me the correct answer! Sean is welcome in our home anytime, we also love that we get the same tech working on our project and he does our twice yearly maintenance. Anyway Sean comes out, gets the old system out and the new one in, and even brought the correct special filters we requested with him, a couple hours later he is done and he has cleaned up everything and even taken the boxes from the new equipment with him. In a nutshell this company is above and beyond for any type of "contractor" i have ever dealt with. Sean is our onsite guy, Ian is in the office and is always professional and quick to respond to calls and emails, and Randy the owner is a great communicator and very professional and on the ball business owner. Thanks for all you've done Randy's Heating! Oh yeah, the Aprilaire system is awesome! The barely one week we had the first one in we noticed a huge reduction in the amount of dust in the house. So glad we have special carbon filters to get rid of any smoke smell as this fire season continues. read more

There is a reason that Randy's Heating has the best Yelp reviews in the area! I called to get a quote on a new high efficiency gas furnace and he made time that same day to come out. His quote for a higher rated furnace and better warranty of service was even lower than the quote that I had received through Costco - and even included free duct cleaning! Randy was also the only bid that I received that didn't try to convince me to replace my Nest thermostat! The day of install, Randy and his team showed up promptly at the promised time and got right to work. Not only did they do excellent work but were extremely friendly, professional, answered all of my questions, and even helped me troubleshoot a completely unrelated gas fireplace in a separate apartment on our property! World class customer service, fantastic workmanship and excellent pricing! read more

Ho hum - Just another 5 Star review for Randy's heating. Randy went out of his way to help me troubleshoot / fix a problem over the phone so I would not have to do a service call. Once we determined that it was something I could not handle myself, we set up an appointment. Randy showed up on time, did a thorough assessment of my system and took the time to explain what he was doing and how the system works (these things fascinate me). He found and took care of the problem within minutes and treated me very fairly. It would be easy for him to say something was bad and jack up the price but he will not do that. I give Randy 5 stars and two thumbs up! You can trust him read more

Randy's is awesome! I had four companies bid to replace my heat pump and air handler. Randy was one of the best priced (would have been the lowest, but I wanted to put in a bigger unit than what he quoted me for). Randy and his crew are fast, friendly, professional, and fair on price. I highly recommend this company! read more

Trying to find good service providers has been difficult up here for us. We needed our tenants dryer vents rerouted. The first company we used was difficult to get on the phone, schedule, and they were very pricey. After them saying it would be two weeks before they could get to us for the second one I started to call around. The few companies in the area I started to call from Google all said two or three weeks. Opened my Yelp and there was Randy. He was easy to get a hold of, friendly and fast. The price was based on the job and not some ridiculous flat rate other companies were using. He will be our go to guy from now on. No need to look at further. read more

MAJORLY impressed. A downright splendid experience, the more so as I was rather overwhelmed as I acted as my own contractor and otherwise dealt with all manner of trades over several months. Randy is a force to be reckoned with! Always front and center, from email to phone to on-site. And one more thing: my sister ushered him off to her vintage cottage at one point where he could have rustled up more business, yet he quickly and honestly declared her HVAC sufficient, he not needed. Good show! read more

We added a central air system to our furnace that was purchased before we moved into our home last year. We were very impressed with Randy and here's why we gave him 5 stars: 1. Competitive price 2. Very prompt and he didn't leave until the job was done (the electrical guys missed some stuff so it wasn't as quick as we thought it would be) 3. He cleaned up his mess and the mess the electricians left on the outside 4. Randy and his colleague were extremely nice and personable 5. Excellent customer service from the first inquiry to noticing and fixing something the previous HVAC people did wrong with the old furnace We will definitely continue to use Randy for all our heating and cooling needs! read more

Originally, I had another company come out to diagnose and repair my AC. When they found that I had a switch out in my heat pump and a valve out in my furnace, I was presented with an estimate of $2,000. As it stood, I had neither AC or heat, so a decision had to be made. I contacted Randy, he came out on a Saturday and confirmed the diagnosis. End result, I now have my units repaired at a cost under $1,000. He was extremely courteous, up front about costs. The previous company told me my heat pump was at the end of its lifespan at 12 yrs old and I should look into replacement. Randy told me that my heat pump was in great condition and would continue to run for many more years with proper maintenance and care. If you book with him, be prepared- he runs early! I have no complaints about the service received and I will recommend to anyone. read more

Randy's Heating has been exceptional during the install and service of a full compressor and 2 mini-ducted systems. We couldn't be more pleased with the service and the dedication to get this done correctly. We had the system put in during some of the hottest days and for an attic unit I could only feel sorry for the guys up there. They were very courteous and professional throughout. I also give massive props to Randy himself for being onsite and making sure everything was working well even when Daikin failed. They have spent quite a bit of time trying to figure out the issues with Daikin and while I'm very disappointed with the wall control unit, (Daikin made only 1 wall control unit that's about 25 years behind the ball.) I cannot be more pleased with the service and getting the system to work until Daikin can get their act together. I will note that while I'm annoyed at Daikin due to the poor wall control unit, the system is very nice and works very well. The issue is mainly the 1 wall control unit is not programmable and doesn't want to turn the system off and there currently is no other option. We do have remotes to control the system which are working but with kids is not the best idea. Additionally, they just fixed the gas fireplace that all fireplace shops said couldn't be fixed as you can't get parts for them. (It needed a new valve was all.) They took the time to clean the unit and rework the wiring as it's about 20 years old and was really filthy. I would highly recommend Randy's Heating as they have shown what customer service should be. read more

My gas furnace wouldn't light off. I scheduled a same day appointment on line (not really expecting same day service). I received a phone call with in 20 minutes asking me if I was available for service. I was amazed. The tech promptly showed up and repaired my furnace and my home is now warm again. Thank You Randy's Heating is the best. I recommend them to all of my friends. read more

UPDATE: RANDY IS A THIEF PLAIN AND SIMPLE. Not only were the defrost boards replaced by the second company who came out and who educated us on what Randy should have known and did not do, but they also informed us that this particular Trane unit has a track record of failing. Should Randy have known this as well, seeing how this is his expertise? Randy you cannot get out of this one - you came to this house, turned on a switch here and there and said it's working fine. See, that's what these companies do for realtors when lender's require service on heat equipment right before closing on a loan. YOU DID NOT CHECK IF THE DEFROST BOARDS WERE EVEN WORKING BECAUSE THEY WERE DEAD AND YOU FAILED TO CHECK. GO ON YOUTUBE, there are videos of HVac guys who talk about how people like you don't check the defrost boards. They go out every 5 years or so. Well, the entire heat pump is dead because of your neglect to do your job. So the replaced defrost boards are no good because when you came out and failed to check those boards with an upcoming snow storm, the unit gave out and the replaced defrost boards are useless now because of your neglect, YOUR NEGLECT PERIOD. How are you not getting this? How is it you simply just don't want to admit that you should have checked the defrost boards at the time you were hired to service the unit for a lender requirement. To do this to a new homeowner is utterly shameful. You did NOT give a crap and it was winter weather in January, end of January, with a cold snap and snow storm on the way and you knew that. Don't try to lie to everyone here... let this review be a reminder of WHAT YOU SHOULD HAVE DONE - AGAIN, SHAME ON YOU FOR YOUR LAZY APPROACH in this situation. THIS IS A $11K PLUS REPLACEMENT. That's what you did to us and we do not have the money to replace the heat pump at all. We have to live without heat and we had to go through the summer in a very hot house because of you. We wanted this house because it had air conditioning and a heat pump, that was a big deal for us. Everyone who checks out who you are needs to know that you did this to us and you deserve to lose business because you cannot even admit it or even apologize. And no one was yelling at you - THAT'S ANOTHER STUPID LIE... here's what really happened you jerk - you couldn't hear me because you had some loud noise in the background and you repeatedly said you couldn't hear me and I had to talk louder - and then you claimed I was yelling at you. So we bought a house that Randy did a job for the former owner. We have not moved in yet and no one has touched the furnace since Randy serviced it and replaced two capacitors for the woman selling us the house. She even remarked that every time she has to have a heat pump serviced, the service company screws it up. Well it not only froze up but the house cannot heat up past 60 degrees. The neighbor heard the heat pump overworking because the defrost isn't turning on. So I got a call from the woman who sold us the house, I called the neighbor, my husband went out there to try to get the house above 60 degrees and manually defrost the heat pump. Today I called this Randy who is on Bainbridge Island and he cannot hear me, it's a bad connection and I cannot hear him so immediately he doesn't answer my questions and complains that I'm shouting at him over and over. I finally got in that what he did, the service job and replacement of two capacitors, either failed or broke this unit and it's not working... he hears that and immediately says "... I'm not helping you...". That's what the owner of this company says to me. We haven't even moved in yet. SO RANDY WON'T STAND BEHIND HIS WORK and there is nothing we did to break this heat pump. So now I have to get all the document and take this jerk to court. I called the former owner and I told her that the guy she hired won't stand behind his work. This review won't be coming down anytime soon Randy - you really should stand behind your service in this day in age, internet reviews and all. SHAME ON YOU! So here is an update for you Randy: Called another HVAC company and you should have known that the defrost boards only last 5 years but you never offered to the former owner that she should have replaced that nor did you check to see if it was working properly. According to several other companies you should have at least attempted to service or check on that for the service that you did. If you didn't have a way to service or check it you should have informed the owner that it is commonplace, and after all you are the expert here... that these boards go out in a matter of 5 or more years. Well, you didn't even bother with this so now we have to hire a company to come out a replace because you failed to address this. Please offer a comment on the fact that you don't know anything about heat pump defroster boards come on Randy... tell everyone that you failed to address that. read more

Seems like the heating goes kaput at such long intervals I can never quite recall who we called previously. This time we relied on Yelp for the highest rated local service, and it was Randy's Heating. Randy himself came over in a jiffy. Within an hour all was fixed and well and the house is warm again! If it's years before we need heating repairs again, I trust yelp will be right here to remind me there's no other choice, we MUST call Randy! read more

Horrible customer service, no manners or organization. Definitely would not recommend.

Randy's is so professional and well priced for amazing service. I recently had a leak in my furnace as well as a pilot light on my fIreplace that wasn't working. Both times Randy's professionals came out at the designated time, explained the issues, and quickly resolved them for me. I purchased a maintenance plan with them since I was so impressed with their professionalism and know my heating is in good hands. Thanks to the entire team. - Happy Customers on Burwell read more

Randy's heating is excellent. They charged way less than their competitor and were able to come out the next day instead of saying they were booked out three weeks, which a lot of companies do so they can charge more. They did a great job and I intend to use them again the next time I have a problem. I'm glad I found them and will continue to recommend them to others. read more

Randy's work looks good from afar. Up close it's far from good. Randy is ignorant, unable to perform a heat load calculation. He wouldn't do it anyway because then he can't screw you. Hired to install a Daiken mini-split, Randy installed 24,000 btu and 12,000 btu units in a 1600 sq ft house to overcharge by $2500 (200% equipment markup!!). These units could run a house 3 times that size. Having paid $thousands extra, the too large compressor will operate at a lower efficiency than proper units. Annual energy costs will be higher for life, costing extra money on heating bills every year. It is the gift that keeps on giving. 100% of work failed county mechanical inspection. Randy refused to correct errors forcing costly repairs by 3rd party contractors. Example: Randy's technician damaged the refrigerant line, then concealed it. read more

Recently, my propane sauna would not stay lit. Talked to Randy, He had a man out the next day to replace the thermopyle. Works fine. Excellent, knowlegeable and prompt service. read more

Hard working guy, will do whatever it takes to make sure your problem is fixed, at a fair price. Would not hesitate calling him for your heating and cooling needs. Jeffrey Hanson Kitsap County Appraisal read more

Just plain rude. Seemed in a rush all the time and was short with his answers and basically admitted to being dishonest with his prices. Would not recommend! read more

We have a heat pump in our house that stopped working this past weekend and needed to get it checked out. I contacted Randy through Yelp and got a response in about 10 minutes. He was able to come out the same day to check it out. He explained and showed everything he was doing while checking it out and was able to get it fixed the same day. read more

Randy's Heating, Very professional and courteous staff. Called and got appointment right away. Sales= was explained all the different options available and services. We choose the maintenance contract option which was very cost effective and perfect plan. The sales was no pressure just no nonsense explanation of the choices. Service= the service techs called to confirm time and made sure it's still a go for the appointment. Arrived on time and dressed well, (no cracks), had the house booties. Asked where all the devices/components located and then explained in detail what was going to happen. Very through explanation and then asked if we had any questions. Work/Quality= quick and effective, they worked effectively and quickly with attention to detail. After Service= Again explained all service and walked through all areas to ebay we were happy with appearance. Payment= Everything was digital and emailed or texted. Overall i was very impressive with both technicians and speed of service. Was explained when next service would etc. Team explained all involved with service contracts and i was finished at least 2 hours earlier than quoted. I definitely recommend them to anyone.!!!!! read more

It's the first time I ever used Yelp reviews for a referral, and it will probably be the last. With the 90 degree days, heat pumps fail, and evidently, pretty often it's the capacitor. So the technician had it diagnosed and removed in 15 minutes = $155. Then to put one back in, another $150 in labor. Other than that, the technician was polite. I upgraded this review because Randy called the next morning and talked to me almost a half-hour--he was very proactive in wanting to make this right. read more

Randy does excellent, reliable work at a very competitive price, and he's friendly and responsive to boot. He's set apart from a lot of other companies by the fact that he runs this business himself, puts his name on it, and succeeds by building the reputation he has here on Yelp. We had four local companies quote us for bringing gas into our house from a new meter, plumbing in and installing a gas furnace, tankless water heater, and lines for a gas cooktop and gas dryer. Randy was the fourth. He quoted me for the same or comparable equipment, put me on a faster schedule, and beat the others by a reasonable margin. Through the quote and job-planning process, Randy was friendly and attentive. He obviously has a lot of experience and provided advice and guidance. He did the work quite quickly and kept our house clean. After install, Randy's been easy to get a hold of with follow up questions and for service. read more

Excellent service. Randy quickly diagnosed the problem with my heater, ordered the parts and we set a time for him to put in the new part. When a VA appointment change made me unable to be available, he rearranged his schedule to make it work for me. The heater is working fine now. read more

I am very impressed with Randy's. from the time we chose them for the job to completion was about a week, they were right on time and did a great job. They added AC to an existing furnace, and had to reconfigure our unit to make it work. The price was fair and no surprises. I will definitely be calling these guys again when it comes time to install a unit in another space we are working on. read more

I must have called at least 4 HVAC repair shops today when I discovered my AC was no longer putting out cold air. Two shops never even called me back, one wouldn't be able to make it out until some time next week. I was bracing for the worse when I called Randy's Heating and was pleasantly surprised when Randy himself called back and said that he would be coming by this afternoon. Randy was very courteous, professional, and explained to me in details about the inner workings of my unit. Busted capacitor replaced and now I can have air conditioning and a happy wife again. Thanks Randy. read more

Excellent work. Responded quickly and got my furnace serviced and working. Highly recommended!

Excellent to work with, but a little over priced. Courteous and professional.

Amazing fast service! Contacted Randy through Nest Pro support and within minutes I got a call (on a Saturday). He knew exactly how to fix my DIY wiring job and on the first try got my heat pump working correctly! Highly recommend Randy's service. read more

This past August our 9 year old Trane heat pump failed. Obtained several estimates to replace the compressor as well as replacing just the heat pump and replacing the heat pump and air handler together. Randy's had the best bid to install a comparable (3 ton, 14-15 seer) Goodman heat pump and was the only offer to include a 10 year warranty as well without replacing the air handler. The install was performed professionally at the appointed time. While checking the system it was determined the air handler TXV valve was not working and probably contributed to the compressor failure. The replacement part was ordered and installed several days later. Extremely happy with Randy's service (and his crew) and as a result I have severed my 10+ years annual service agreement with another local heating/cooling contractor. read more

Randy's Heating was recommended to us by a realtor. Though I don't know why and I wouldn't recommend him to anyone else. Randy was able to give us next day service when our roofers said we needed an old vent cap replaced before they could complete the roofing project (which we appreciated). However, what we didn't appreciate was that they charged us $700 for a 30 min swap out (of which our roofers completed for them on the roof side of that project). Our roofing team tried to work a deal out with Randy and his team to help reduce the cost to us from Randy's Heating since they were doing half of Randy's Heating job anyways. They would not agree to it and we ended up paying a ridiculous amount of money for an incredibly simple swap out. For the record their work was fine but their rate was $375/hr (and they only did 30 min work - you do the math!). I think Randy recognized they were screwing us because he personally came back later (originally had sent just a laborer) that day and offered to service our furnace 'free of charge'. We declined because we didn't trust him. Buyer beware - the work may be fine, but the bill comes due and they aren't going to work to find a reasonable compromise with you. read more

I had a problem on the weekend and didn't expect service until Monday. Randy answered my call and came out within an hour response time. He said he was fully booked for the week, and he wanted to help me out. He was professional and fun to work with. He asked how he could improve his service after he finished. His prices are excellent. He used common sense and had a great attitude. You won't go wrong giving him a call. He told me they do fireplace installs as well. read more