ABSOLUTELY HORRIFIC SERVICE AND COMPLETELY UNPROFESSIONAL!!!! Wish I would have researched them before they cost me a perfect career opportunity....
I can't even consider this agency a "third-rate" employment service. Not even a "cut-rate" one at that either. All I can recommend is that you AVOID them at ALL COSTS!!!! They apparently operate in a multi-tiered setup that communicate little or not at all with each other.
.... initial contact person (from overseas)
.... a "screener" who does initial vetting of each candidate (given to them by the overseas person)
.... a "recruiter" that is assigned to the candidate as the contact (to schedule interviews & supply information regarding the hiring company and position details)
.... a "representative" who is the ONLY one allowed to contact with the hiring company directly
.... God knows how many other layers....
Randstad had contacted me regarding a position and I gave permission to them to submit me as a candidate for the position as an Incident Manager with a global bank...
- Randstad completely botched the scheduling of my face-to-face interview (yes, they apparently off-shore) and used their "local" time instead of the using the time zone the interview was to be held (EDT).
- The bank's hiring manager was kind enough to re-schedule the interview with me for the following day, and specifically told me the time mix-up would not be held against me as he knew it was Randstad Technologies' fault. Needless to say, the face-to-face interview went flawlessly. I met with not just the hiring department manager, but my potential supervisor and the rest of the team! After an 1 1/2 interview, I was given every indication that I was their choice and would be hearing from them within 48 hours.
- Now, after three weeks of inquiring since the interview for feedback from the bank, I have consistently been told by Randstad:
1. that they have NOT received any feedback from the hiring manager regarding my face-to-face interview
2. that the bank had NOT responded to any of their inquiries via email, phone calls, etc.
3. that they could NOT directly contact the hiring manager and needed to go through Randstad's "account representative"
After countless emails and phone calls for more than THREE WEEKS, the "recruiter" said he had no information. Basically, Randstad went silent and dark on me.....
After waiting for so long, I took it upon myself to call the hiring manager I had interviewed with. I first apologized for circumventing the protocol by contacting him directly and explaining how Randstad had repeatedly told me that Randstad claimed they received no replies from him or the bank to their repeated requests for at least feedback regarding my face-to-face interview.
Within 45 minutes of my call to the hiring manager, Randstad's "recruiter" called me to say that I did not get the job. They did not give me any feedback, reason or even a "they went with someone else". Again, completely NO INFORMATION!
My advice, again, is to AVOID Randstad AT ALL COSTS. They are unprofessional, abhorrent service and appear to have no true experience in how to take care or handle of their clients or the candidates they represent.
Consider yourself warned. read more