Purchased a hardwood floor from Randolph in the summer of 2022. It IMMEDIATELY started chipping and denting. They came out to inspect and told me there was nothing wrong - yet this new floor had dents and chips with only my husband and I living in the house walking on it in socks only, yet our downstairs floor from 1986 withstood pets and children and has no dents or chips. There is obviously something wrong with this floor, as can be seen by all of the reviews from people that are having the exact same problems. Initially, Randolph acted like they were trying to help and contacting the company that made the floor, but after three years of my having to follow up monthly I have been sent to their distributor who can't do anything. DO NOT USE THIS COMPANY! They do not stand behind their products and even worse they do not carry good quality ones. read more

Gorgeous products and good customer service. I purchased a remnant of New Zealand wool and had it bound for an area rug and it is stunning in the space. It wasn't a big rug so I was not sure if they'd work with me, but I was very pleased that I was treated so kindly! It's a family owned ,and run business, which was important to me. The icing on the cake was the thank you note I received! Companies rarely do this anymore. I felt valued. read more

They were a no show for me after waiting 3 days for them to come. And when they called to reschedule, most rude and unprofessional. I strongly discourage anyone from doing business with Randolph Flooring. read more

SUMMARY Move along nothing to see at this place. DETAILS Got an estimate which they charge for so what is their incentive to be competitive if they are not hungry? Luna and another did not charge us. Looked for a quote on refinishing the old floors but they were on us about we could make deal for refinishing the old and putting in the new floors at the same time. We wanted a quote for refinishing to see their work before handing them installing 2800 square feet of flooring. All I can say is we overpaid them to give an estimate and their greed got in the way of being given more work. We obviously did not use them since the only impression we got is they only care money and not the quality of their work or gaining more business after a trial of their services. Very short sighted business with no concept of relationship building to gain more work from clients. read more

REFINISHING FLOORS? There are still wonderful small businesses! Over 20 years ago I had my 120 year old floors redone. Years later, and showing much wear from my wonderful dogs, :) I called the same company to refinish them. They were as good as last time or better! My floors lare GORGEOUS! Paul and Jonathan filled in every scratch and scuff. They covered absolutely everything, including my art and kitchen cabinets and moved all my furniture. They had to put on several coats of stain/cover so they were back and forth. The whole thing only took 3 days and they came back to arrange my furniture. Randolph Floors Services,Rockville, MD · (301) 881-4945 was so professional down to the last detail. AND pricing was excellent. Don't mix up for Randolph Flooring & Cabinetry. Tell them I sent you. read more

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I am "floored" at the horrible customer service (pun intended unfortunately)! I walked into Randolph Flooring on a weekday and was not greeted by the owner who was helping a customer at his desk. Proper customer service would be "Hello, be with you in a moment." NOTHING. I walked around a little and saw another employee sitting at his desk. He had to have heard me come through the door as he was seated closely to the entrance. NOTHING. SO, ME AND MY 1,500 SQUARE FEET of needed flooring left. May this be a lesson to this business. read more

Just had a beautiful area rug delivered from Randolph Flooring. Working with Armin and Parisa and her father was a pleasure. They went out of their way to make everything perfect. read more

We sent a bedroom carpet out to be cleaned, and it came back looking as if it had never even been unrolled, let alone cleaned. I sent them pictures of the spots and the dirt that was clearly never cleaned, and never got a response from them. I would never use them for cleaning anything. read more

Great experience getting my stairs carpeted! Would most definitely use these folks again!

Farhad and his son Areiyan did a great job in helping me with a new floor installation for my living room, foyer and office. They were very responsive to my needs and flexible with their time. On the day of my estimate I had a last minute change and they were very accommodating and had their estimater back out without hesitation. The flooring was ordered and available in a very short time. On the day of the install they sent one of their best technicians to complete the install and I could not be more pleased with the quality of the floor and the care the they took to make sure the herringbone design was aligned in the room from every angle to get the best pattern. I will be a repeat customer for future projects. They are a professional family team who truly care about their customers. MANY Thanks to Farhad, Areiyan and your wonderful team! read more

If I could add more stars to this review, I would. Randolph Flooring was recommended to use by a family friend. We worked with both Farhad Golchin and Arman Amini and both of these gentlemen were a pleasure to work with. One thing that I really liked was that they spent more time listening to us explain our needs than they did trying to sell us anything. They explained the different types of flooring and the pros and cons of each. Mr. Amini came to our house a few days later to take measurements and provided a price quote within 48 hours. Mr. Golchin kept us updated on the purchase of the floors and called us the day that they arrived. He called on a Thursday to let us know that the floors had arrived and they were able to install on Friday. Special shout out to the installation crew. They arrived at our home promptly at 8:00 as promised and installed 1K sq. ft. of planking in a day. Our floors look magnificent!!!!! I cannot speak highly enough of Fahad, Arman and Randolph Flooring. Their prices were reasonable, their customer service was second to none and their installers were timely and efficient. The only negative that I can give them is that our floors look so good that we are now looking at new furniture for the living room, family room and dining room. I would definitely recommend Randolph Flooring to anyone and everyone. read more

My wife and I have been very pleased so far with the service and pricing offered by Farhad of Randolph Flooring. I called and got the price per sq. ft for an LVT that we had liked and he was by far the cheapest in the area. We visited the store and scheduled an onsite in person estimate. Farhad came the next morning and sent over the quote the very same afternoon! His pricing was amongst one of the most affordable we had received. It was also a pressure free environment where we did not feel pressured to buy/sign. Please visit his store, it's one of the bigger flooring stores in the area we been to and also the best in terms of pricing. We placed our order and should be having our floors installed soon. I'll update the review after the installation is done, am just hoping the installation is as good as the sales process! read more

If i could add 10 stars, I would. Amazing selection of remnants that are reasonably priced. Measured and installed within a week. Handwritten thank you note sent the following week. Fantastic customer service. Couldn't have been nicer to work with. Highly recommended as a secret of a decorator friend. Thrilled to know about them! read more

Fahad at Randolph Flooring really went above and beyond to help us get flooring in our condo replaced quickly, even over the holiday and in spite of condo rules! Thank you to Fahad and his team. We own a condo in Bethesda and are from out of state. We were flying in to get the trashed carpet in a bedroom replaced with laminate flooring. We flew in expecting that Home Depot would work with us to get the installation done quickly (we already had the measurements), but after spending many wasted hours with them - they couldn't do it in the time frame we needed. I stopped into Randolph Flooring and Fahad said he could pull it off and he did. We did have a few hiccups because of the New Years holiday, but he made it happen before we had to leave for our flight and it looks BEAUTIFUL!!!!! We cannot thank him enough and will definitely use Randolph Flooring again! And a special shout out to his installation team. They were wonderful as well! As far as price goes, I walked in knowing that I couldn't be too picky because of my desired turn around time. He found me some laminate that would work with a price that was comparable to the Home Depot estimate (which he did not have) and he stuck to that price throughout the project. Check them out! read more

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I contacted Farhad Golchin, owner of Randolph Flooring, to see if the beautiful flooring he sold us in 2018 was still available. A sump pump we had installed this past winter left us with broken floors and walls in three rooms. Not only was Mr. Golchin able to obtain this same luxury vinyl floor, he volunteered to serve as project manager calling in his carpenter to do the restoration of the walls, his painter and, of course, his floor installers. We were still in Florida because of Covid, so a key to our house was sent and the work was beautifully done with thanks to brothers Esvin, Salvador and Darvin who put down vinyl planks that emulated a wood floor. The work Carlos did on rebuilding the walls was superb, and the entire lower level of the house was repainted by Eric. I returned to Bethesda in time to see the flooring installed as the last step in the process. The men cheerfully put all the furniture back in place and even helped me hang some of the heavy artwork. Mr. Golchin came to the house several times to ensure all the work was up to his standards - and high they are - as are mine. Did I get lucky? Absolutely! read more

I had such a great experience here I will always shop here first. Family run and operated. Clean, organized. Masks on, I felt safe. The family was kind, caring and invested in helping me make the right decision for my home. They let me have my time in the store and was available if I needed them. They were so helpful and obviously Knowledgeable. I highly recommend! read more

Randolph Flooring - Beautiful rug from Randolph Flooring with morning light. Thank you! - Flooring Near Me - Rockville, Maryland

Farhad, Arman and Parisa did a great job helping me with an area rug for my living room. They showed me several options, and were patient as I made my decision. The delivery guys were great to deal with, and did a nice job on this simple installation. read more

It was difficult for me to choose carpet and a company to install it. Randolph Flooring help me choose the carpet and did an excellent job installing it-it was perfect. Their installers were efficient and professional. They have a large number of remnants to choose from, which was very helpful for me as one space I needed to carpet was a small office space. I got excellent help choosing carpet for bedrooms and hallway. I highly recommend Ranfolph Flooring. read more

I was in Rockville running errands and wanted to get a carpet remnant to make our new home office quieter. I checked on Yelp and found Randolph. The location showed up funny in my map - it's actually just across from the entrance to the Giant, and down (east) half a block or so. Anyway, I found it and walked in. The place looks pretty small, but it turns out you don't need a lot of room to display carpet remnants. The guy at the desk was ready to help me and I told him I needed an 8' x 8'6" remnant. He took me over to the side of the store, where rolls and rolls of carpet were leaning up agains the wall, many 10' or 12' high. The very first one was exactly the size I needed and an incredible price ($69, about what I would pay for a 6' square rug at IKEA). I asked a few questions, found out that I wasn't likely to find another one so small, so I decided it was karma and went for the perfect one. They offered to unroll it and re-roll it so the carpet was protected inside the roll, but I told him it wasn't necessary. I paid the bill and a helper put it into my van. The entire transaction took about 10 minutes and they were incredibly nice and helpful even though it was a small sale. I'm sure if I had needed them to cut down a piece they would have unrolled it and cut it to size for me. Very happy with the carpet and the service. Great guys! read more

I stumbled upon this store because I saw they had carpet remnants which I did buy and ended becoming a long time customer. I used remnants to carpet 4 rooms in my house and saved so much money I could afford new hardwood floors so it was a real blessing I found this store. Farhad the owner helped me design the floors which was super helpful as I didn't even know where to start. I have since had them replace the carpets in my office with commercial grade carpet over 2000 sq ft. I was worried about moving all my desks but he offers the furniture moving service too super affordable. read more

My husband and I purchased flooring material through Randolph Flooring. We were really pleased with the attentive service that Farhad and his team gave. They worked with us within our budget and their prices are extremely reasonable. They were communicative when it came time to picking up our materials and were quick and efficient. Definitely recommend them! read more

Farhad just helped us replace our floors after the storms caused water damage in our home. We got multiple quotes and liked his samples the best. His communication was also fantastic. Farhad was at my house every day of the installation to supervise his team. Unfortunately, the installation was a bit messier than we had anticipated and when I expressed my concerns, he immediately corrected it. He was professional and his customer service was exquisite! And the floors look fantastic! read more

I am writing this not as a customer, but as a friend. I want to thank the owner of Randolph Flooring, Farhad for his very generous donations of sample carpet squares to the Montgomery County Animal Shelter (MCASAC). I am a volunteer at the shelter and I collect the carpet for the cat's use. With the carpet squares, the cats can now more comfortably lay in their cages and have something to channel their scratching urges as they await adoption :) Thanks! read more

I have recently purchased remnants/rugs and was very satisfied. All employees were very efficient and helpful. I highly recommend Randolph Flooring. read more

My sister referred me to Randolph Flooring as she'd used them in the past. We went to see the remnant on Sunday, Farhad came out to measure on Tuesday and like a magic... the carpet was installed on Thursday. There were so many selections to choose from... and top quality too. Thank you for a great price, quality carpet and customer service! read more

My daughter and fiancé were here over Easter. They live in New Jersey and they had been looking for an area rug for a couple of months. While they were here, on Easter Sunday, we went to Randolph Flooring. My daughter did find a rug and the salesman - the owner's son, was very nice, helpful, and professional. We left the facility after ordering the rug. We couldn't be any happier with the service. read more

I can't say enough about how impressed I am for start to finish they are extremely professional and helpful to us from the beginning to the install We are very satisfied customers. read more

Great experience working with Farhad, who has impressive knowledge of carpet selections in determining which type would best align with one's requirements and aesthetic preferences. Mr. Golchin is extremely professional, helpful, patient, and not at all pushy. I highly recommend this local family owned and operated business, which was recommended to me by a friend who has very high standards. The process was incredibly easy from start to finish and the pricing is competitive. The carpets look wonderful. read more

I needed a large remnant and quick. Not only did they have what I wanted, at the price I wanted... they were fast, pleasant & professional. They also had more than a few other options (that weren't remnants) that were also a great balance of quality & price. Hands down the best bang for the buck. Especially when you consider their customer service! read more

This was our second time using Randolph Flooring for carpeting installed. It took about 15 min on Friday July 14th to purchase the carpet, padding including installation and old carpet removal for 2 bedrooms and a hallway. The installer came the following day July 15th at 10:15 am to install!! It took about 4 hours to install and they did a nice clean, professional job. Excellent experience again! I would highly recommend them! 5 stars to Randolph Flooring in Rockville MD. Jeff read more

I called twice to get pricing for Coretec Quarter round moulding. Two different persons confirmed the pricing ($23/ 94 inches , pretty good price). However, when I got pricing for reducer and did want to order them, The owner of the store insisted that unless I bought flooring from them, they would not honor the price. He said that there was a mistake earlier although there was clearly no mistake and this was intentional bad behaviour just because I did not want to order the flooring from them. Do avoid ! read more

Not good. I went into the store and there was nobody there to greet me after 15 minutes. I walked out.

Great prices! love this store would highly recommend. Areiyan was very helpful in the selections of my rugs.

Randolph Flooring has served us very well. Our designer introduced us to Farhad and his store. They have a great variety of carpets and the quality is wonderful. We were in need of large (as big as 170' x 130') durable (kids) pieces for three rooms. They didn't disappoint. The prices, service (binding) were of great quality. Thank you, Randolph Flooring - you have a wonderful team! read more

This place is the greatest! Great selection, great customer service. Got free rug pads after I'd already made my purchase.

I was for the most part very pleased with Randolph Flooring. Before moving into our new house, we decided to refinish (sand and stain) our wood floors. I met with Fahad for a quote, which came in about $1500 less than a competitor. The staining process over four days went by fairly smoothly, although it was sometimes difficult to find out when the technician was arriving and leaving, hence why I am giving this business four starts and not five, as this could be an issue particularly for someone with a long commute. Our floors are done and look fantastic. They truly make our new home shine. read more

I would say A for pre-purchase customer service; B- for post purchase customer service; and B- for installation. Fahad was very helpful upfront and gave us a great price, but during the day of install, the wrong carpet was delivered. Instead of offering us a discount to keep what they had sent (even though it was wrong color/pattern) Fahad didn't offer anything and we had to wait a week with no carpet and just padding on the floor until the right once was finally received. The installer was good, but did a sub-par job on our stairs. read more

We had been looking for rugs for months and were told to go see Randolph flooring as their selection of remnants was massive. There was so much to choose from and we fell in love with many of the high quality remnants. With the help of Farhad and his son we choose one and they cut it to the exact size we wanted and had it ready for us within hours so we could take it back to New York. We had a wonderful experience at Randolph flooring and would 110% recommend going there! read more

Great place. Staff is super friendly, I even changed my mind several times during carpet selection. They were very patient. When it came to installation the crew was polite, professional and quick. I would use them for all my flooring needs. read more

What a great experience. The service was friendly and attentive. I found the carpet I wanted and they special ordered it. The price was lower than another quote that I got. The carpet came in EARLY!. They wanted to know if they could install it EARLIER than the original installation date. The installers called to ask if it would be OK if they came EARLIER than the time that they were supposed to come that day. They did an excellent installation job. I still can't find the seams. They cleaned up completely and left nothing except the beautiful carpet. It's rare to have such a frustration-free home decorating experience. read more