Recently purchased a Ram 1500 Sport. I am very pleased with the truck. Very good ride. My…read moresalesman , Daniel was very good to work with. Was able to answer my questions. He was not forceful and was a big help in my purchase process and I appreciate his assistance. Every thing went well till I was handed off to the financial manager. The financial manager lied to be, saying that the bank required me to purchase Gap insurance. I advised him that I already had it with my insurance company and he said that would not work. They required me to purchase what they had to offer. Comparing the two policies, my savings with my insurance company would be about 300 for the life of the loan. The signing process went quick and no time to read, he did not even give me a copy of what I signed. Said that it would be a while for him to make copies. Made it sound like hours, and said they would send me copies. I got the paperwork today and read it. The Gap insurance page says that it is not required to get the loan from the bank. Called and talked with the bank and the guy laughed when I told him what the Financial Manger said. I called to discuss it, and the dealership said the lady who handles the cancelations works between 8-5. I do not like the fact that I was lied to and forced to purchase something that I did not need or want since I already pay for it at a much better rate. While the contract says it can be canceled within ten days, it is the fact that I was lied to. He took my positive experience and turned it into a bad experience. The salesman went out of his way to help, this guy should of had a can of Vaseline on his desk. I would buy from Daniel again, but I will not do so if this is the only guy who can sign the paperwork. A true used-car salesman mentality. If he is the only one who can close the deals, then I would say stay away. At least do not trust him.

A bit peeved at this dealership, specifically the service department. Couldn't get an appointment…read moreuntil the 18th to do recalls on my vehicle that is disabled due to fuel pump relay issues that is a recall. I understand they are busy so no big deal. My emergency is not theirs. I had another issue I wanted diagnosed, but they wanted $1400 just to do a compression test and leak down. I called around and got quoted $800 for a couple different shops, so I declined and was told they'd call the next day by 1pm for update on the recall parts. Since I declined it, Eddy the service writer I've been dealing, with has been acting like I am the annoyance for calling despite them telling me to call if I haven't heard from them. I haven't been able to get ahold of them. Finally do, Eddy says he's going to check if there's an update on the parts. Puts me on hold for 20 minutes and then hangs up on me without saying a word. I call back, no answer. Call again, Eddy answers with "christ" and a loud sigh. I just want an ETA on how long it'll be, days, weeks, months? They said the parts are hard to find so who knows what the timeline is. Maybe he thought I'd get impatient and give up calling? I talked to Bryan once and he was nice, so it may not be all of the service department. Benefit of the doubt, maybe he's having a bad day/week, but let's work on the professionalism. My car has been down for 2 months yet I'm not taking it out on him or anyone else. It is what it is. I did read the other reviews, there seems to be a common issue here. Hopefully management can put a fire in their pants and get them moving in the right direction. This has solidified my hate for dealerships, its unfortunate I had to use them for recalls. Hopefully the last time. Update: They originally told me a few days. It's been 1.5 weeks without any communication. Called back, eddie said he'd call back in the morning when he finds out. I asked if he wanted me to call around 1pm to give them time, he declines and says he WILL call me in the morning. He never calls me, so I call before the end of the day. Another advisor answers, eddie tells her the parts aren't in yet. I ask her about some note eddie mentioned about not being able to install one of the recalls he was supposed to update me on, she says one moment and i get transferred. Eddie sent me to voicemail immediately, despite the other advisor just talking to him. Why have a job where you have to communicate with customers then absolutely refuse to do so? I wasn't going to post a review but this is annoying me. They still have my vehicle, I still don't know anything about the note about not being able to install a part, and eddie still refuses to communicate. Update again: Still difficult to get ahold of Eddie. I've now talked to Bryan and Myles more than Eddie. Myles said he's going to find out and call me back, will update then.

we had a problem with our Hyundai Tucson as we were traveling up to Big Spring Texas through San…read moreAngelo. Stopping at a light in downtown San Angelo we heard a grinding noise and we were afraid it might've been something with the brakes. We pulled over into an empty lot, took a look & saw something dangling under the car. We knew we had to do something as we were on our vacation, first day. We found this dealership on a Google search,stopped in unannounced about 3 o'clock in the afternoon. The service advisor Ryan, did a great job for us. He made us comfortable in a waiting area while he had a technician take a look. He figured out what was wrong fixed it. It was pretty minor, but he fixed it on the spot and didn't charge us anything. Absolutely outstanding customer service . Thank you Ryan.

was just looking to find a reasonable car for my daughter. heard the manager tell the sells rep if…read morethey don't like the offer they can buy somewhere else. So we did Headed to Dallas to pick up a brand new Hyundai Elantra sel sport $24,024.89 out the door

Last Saturday my daughters and I were traveling back to San Angelo from San Antonio when I learned…read morethe light bulb which powered my left turn signal light in the front of the vehicle was out. Thankfully, the rear light worked but it was blinking a million times a second which warned me that it was next to fail. I thankfully and prayerfully made it home safe and called Mitchell Toyota yesterday (Monday) to see if they had any appointments to get my light fixed. The Customer Service Associate told me to come in after 1:30 p.m. and I was seen as soon as I arrived. I went to the Parts Department and was helped by a very pleasant Associate who gave me a "Military Discount" on the bulb I needed. What's more, Toyota DID NOT charge for the Labor of installing the bulb (Fist Pump! And Fist Pump Again!) I waited about 30 minutes in the Waiting Room after paying for my bulb, but was very happy to learn my vehicle was ready. While I have read the previous reviews, I am glad to report my experience was everything that I have come to expect of Toyota after having owned one for almost 20 years. While in San Angelo, I definitely plan to come back to this location for my automotive needs. Until the next bulb blows ~

Called this dealership on Tuesday to set up an appointment to have my 2022 Toyota Tundra serviced…read more The lady at the service desk spoke to me in a manner unbecoming a business who actually NEEDS all the business they can get. She sounded irritated and as if I interrupted her - perhaps she was busy on her FB page - not sure - but very unfriendly! I then called the front desk/reception and again spoke to someone NOT TOO friendly, but also not rude. I asked to speak to the GM - was then told he was in a meeting. I asked WHO he was, to which she at first sounded reluctant to give his name - then after asking again - she said it was "Sean". I asked her to please ask him to call me - she said she would give him the message. Today is Friday, May 20th, and NO call has come from "Sean" - the GM! As a business owner for many years, I am amazed how businesses like this are still in business! Is it ONLY about selling new vehicles (but then) they even suck at that! I went to them over a year ago looking at trading my 2018 GMC with very low mileage, and buying a Toyota Tacoma (I ended up buying a BRAND NEW one from Brunner Toyota in Brownwood - which means they lost that deal) - I was told by the "salesman" that he cannot give me a price on my GMC and that he needs to speak to his manager and that they will get back to me! It has been over a year, and I still have not received that call! Bet you IF I ran my business like this, I would not be in business, let alone employ people who do not know HOW to speak to potential customers! I will now take my vehicle to Abilene to get serviced - yet another loss for this business! It seems that they THINK they are doing us a favor by "servicing" our vehicles - forgetting they are getting PAID to do it! Really, is this where we are heading as a society?

I had the occasion to drop by this dealership on a Saturday morning. I met with Kayla in the…read moreservice department and I can tell you she is a customer driven person. I dropped in with my motorhome to get an oil change. Well she wasn't aware of the exact cost because I didn't know how much oriole I was going to need she kept me informed as they went through the process. Their efficiency and timeliness of helping me out as commendable to say the least. I've started and owned three different businesses and have always tried to provide a great customer experience. If you need a service advisor that delivers on a promise of quality ask for Kayla. I believe she is fortunate to be at all American Chevrolet and they are fortunate to have her as an employee!

DO NOT BUY A USED VEHICLE from this dealership!!! We bought…read morea Jeep from this place on Saturday and Monday morning the warning lights came on and the engine is ticking. We returned and spoke to the salesman, who spoke to management and we were told they would do nothing about it because it is 4000 miles out of the warranty they offer. They said we should have bought the warranty that was offered to us when we purchased the vehicle but none were offered. We paid $21,000.00 for a vehicle that needs $2000.00 of maintenance done on it 2 days after purchase. If you purchase from here take the vehicle to your own mechanic first. This place is a joke and I'll make sure everyone I know hears about this.

Amazing service!! Robert and Ivan were very helpful as always…read more Very happy. Fast and friendly and a comfortable waiting area

Buyer beware. I love…read moremy Kia. I wish I could say the same about the experience of buying it from here. Here is a bit of advice: When you say "no add-ons," read every line of the paperwork they put in front of you. I found dealership products included in the initial paperwork despite making my wishes clear. When you're told "zero down," check exactly how that number was reached and which rebates or incentives are being applied. If your new vehicle is being transferred from another dealership, ask beforehand whether it will be transported or driven. Better yet, ask for documentation of the mileage before and after the transfer. Mine was driven nearly 300 miles from Amarillo to San Angelo without that being disclosed to me beforehand. Most importantly, check the physical odometer against the Odometer Disclosure Statement before signing. My executed disclosure stated 15 miles. The dealership later confirmed the vehicle had approximately 332 miles when I took possession. I served this country for over a decade. I don't expect special treatment because of that. I do expect transparency and accuracy when I'm signing a major financial contract. Love the Kia. The buying experience is another story.

Well I never expected to be impressed by customer service at a dealership, but at browns here I was…read moreimpressed. From phone calls being answered to being assisted as soon as I arrived for my service everyone was kind. The gentleman working the service desk was younger and genuinely kind, he was busy, being the only employee inside. As most dealerships the only thing you usually are promised is a clean environment, this dealership had every positive aspect a dealership can have and more!

$310.00 to put on a belt and install a battery. I supplied the parts. Battery and belt. They…read morewanted 175 for a 25 dollar belt and 500 plus for a battery. I broke down in their driveway to begin with so I was at their mercy. So three days later I managed to get my car to a reasonable place for further repairs. Hi way Robbery! If my nephew hadn't talked to them god knows what it would have cost. I'm an old lady so there you go.

These two brothers, the Gomez, are great guys! Very kind, very trustworthy and very professional. I…read moredrive more than 4 hours to pick up the subaru and feel very lucky to meet these great people as they help me with all the paperworks, and go beyond to help me check my truck and my trailer for safety before I tow my baby home. Hard to find good people nowadays, but luckily, I found these great men! Thank you so much for everything and for doing such a great business! God bless!

Best Service Ever!!! I bought my first car from them and Zach and Lance were so helpful! I will be…read morereferring all of my friends and will come back when I need a new car!

I wouldn't even give these people 1 star. My aunt bought a…read moretruck from these people and 2 months later she drove to Austin. They give her a call telling her she needed to come in to get a GPS or she would be in breach of contract. We went to get the GPS and they took the truck from us, saying we were ALREADY in breach of contract because we had no GPS or it was tampered with. The attitude coming from these people is RUDE, nasty, and unprofessional. I advise people not to deal or buy from them.

Customer service is awful. Is like if we were a burden when we walk in to buy a car. They don't…read moredeserve my money nor my business

Took my truck with complete confidence and got Screwed over! The fix lasted just long enough for…read moretheir "warranty" to expire... the warranty they wouldnt tell me when it expired until i told them the problem...how ironic...the last fix was $456 and i wasnt surprised that the next fix would require a complete unit change (a/c) for a total of $1250.

FAST, FRIENDLY and FAIR. We have had some issues with one of our cars and we've had some…read morenot-so-good luck with mechanics in this town. We decided to try Rudy's based on another Yelper's review and we are so glad we did! John (manager) is super friendly and he did a good job of explaining the work (and pricing up front) that would be done. He also saved the parts to show us what they looked like and why they needed repair - up front and transparent with his work, no shady business here! The turnaround time was quick and so was the checkout process. We really enjoyed (as much as one car concerning a lemon car) giving these guys our business and they will be our first choice for car repair if needed in the future!

I called to request service for my car recently, and they are open to having walk-ins and drop-offs…read moreand was willing to check out the problem with my car without hesitation. I felt they were honest with me from the very beginning and weren't trying to get more out of me--they aimed to fix my car problem, and they did! They called to inform me of the completion of their work and charged a fair price. After meeting Jess, the owner, I believe we found the place we'll be bringing our cars for auto problems! Thank you J.B. Automotive for your clear communication, and being a trustworthy auto repair place!

You'll want to save this number if you are near San Angelo and need car repairs or maintenance…read more I've made a ton of calls and seen several mechanics in the area, and all were extremely disappointing. Prices are drastically different, and customer service is condescending and often opportunistic with silly "inspection fees." Then there are the complete rip-offs that lack diagnostic abilities and should not be in business. I spoke with Jesse, who is honest, knows his business well, and doesn't need to resort to price gouging or surprise inspection fees. They repaired the car quickly and consulted with me before costing me a penny. Jesse gave me reasonable options and stood by his quote. He gave me an excellent detailed quote for repairs I will also need in the future. I'll never take my car to any other shop in West Texas.