Decided to buy a GMC Canyon in mid-2018. Discovered some of the safety features I really wanted…read morewere unavailable on that year model. Had shopped with several dealerships but Gabriel Jordan was the only one that offered to special order me a 2019 Canyon exactly to my specifications and at a competitive price to boot. The special order came off the line in record time (about 4 weeks) but GM had transportation problems (no fault of Gabriel Jordan) and my truck was "stuck" in St. Louis, MO. Gabriel Jordan sales and management (Chuck Pinson and Tim Capps) decided it had been too long and at the expense of Gabriel Jordan sent a transport to pick up my truck. It arrived exactly to my specifications and I am so happy with it. Chuck Pinson my sales rep was very understanding when I called to check on delivery. He kept me informed as we waited. Tim Capps (Dealer Principal) was involved in the process every step of the way. Both made me feel like a special customer throughout the entire sales and delivery process. I really appreciate the extra effort put forth by the entire Gabriel Jordan team: Tim, Chuck, Chris, Paula, and Danny. All have gone above and beyond to provide me with outstanding customer service for many years. I am happy to be a customer and to have the opportunity to let others know what a great dealership we have right here in Kilgore, TX.

Really wish they were local so I could use them more often. They were a Godsend when we had car…read moretrouble in Texas trying to get home to OK after a long vacation. When all the other dealers wouldn't look at our car for another 3 days (or wouldn't look at our car at all) they said they could get us in the following morning at 7:30am (We called late in the afternoon). They gave us a quick update and said it could be fixed by noon. It was fixed by 10:30 am! They even offered to pick us up saving us an Uber or Lyft expense. Without them, we'd either be stranded in TX for another few days or have to spend hundreds on a rental car to take home and then drive all the way back from OK when it was fixed. They really saved our bacon. They are quick and curtious. I can't recommend them enough.

We purchased a used truck from Orr Preowned three weeks ago. Paul was friendly and easy to deal…read morewith. The dealership said the sunroof would be repaired before we purchased the vehicle. There have been two substantial rains since our purchase and it has an OBVIOUS leak. Now there is water in the floorboard and the passenger side carpet is SOAKED. I have reached out to the dealership to address this and we have received NO HELP or resolution. They have NO intention of taking care of the customer after a sale. You would be better off and wise to AVOID Orr altogether! I DO NOT and WILL NOT recommend these folks!

Terrible service! Stay away from these guys. Heard from others in the waiting room, the same…read morething. Lots of lip service, but not much care for customers--especially if you have an extended warranty. Zero stars, if I could.

If you're in the market this is the place to go! NO HASSLE! Very kind, fast, and listens! Great…read morejob all the way around! Thanks to Mr. Logan Simmons for putting us in a car that met all of our needs! :)

Big THANK YOU to the crew at All Star especially Patrick. Turbo intake hose on my f350 blew on I-20…read morewhile hauling 4 horses. I gimped in and was back on the road in less than an hour!!!!

Upgraded my 2015 truck at Fairway yesterday. Hands down the best vehicle purchase experience ever…read more Parker in sales was exceptional. Jake and Jeremy in finance were outstanding. I'm 65 and have bought and traded a lot of vehicles in my day, this was the best. Thanks guys!

I have ways had a great experience taking my car to be serviced at Fairway Auto Center and I highly…read morerecommend them. They are professional, honest and dependable. I won't go anywhere else to have my car serviced.

James at J&J transmission came highly recommended by another trusted mechanic (Bobby Tennison down…read morethe road at Tennison automotive). My transmission was shifting hard and the truck was becoming less and less reliable. At the time, my 2009 F-150 had close to 290,000 miles on the original transmission, so it wasn't hard to understand why I needed a new one. James was able to get me a quick reasonable quote for a rebuilt transmission from REMAN. I believe they offer a 3 year / 100,000 mile warranty for parts and labor. James was honest about the time it would take to get the part, and gave me a clear timeline for the installation. He completed the job, sticking to the promised timeline, and the cost was exactly as quoted. Unfortunately, through no fault of J&J, there was a problem with the new transmission that presented after the work had been completed. This was no problem for J&J. They worked with Reman to get it replaced and didn't charge me another cent. In addition to excellent service and honesty, James is a friendly guy who is always willing to do a ride along when we have any kind of mechanical issue. He is helpful in pinpointing any areas of concern. He will point you in the right direction if it's something he doesn't personally work on. We hope not to have mechanical failures, but when we do we know we can rely on J&J.

Bought car from James the owner of J&J transmission service at blue book value and he said there…read morewas no issues with the car and after driving the car for only 4 days the transmission went out and when we called him to let him know about the problem he acted like he would help us and we even offered to help pay to fix it and after we had the car towed and delivered at our expense to J&J transmission service James strung us along for days just to let us know that he was not interested in helping us or going to help us and wanted us to have the car removed asap due to he needed the space for "paying" customers even though we offered to pay for parts and labor to have the transmission rebuilt but he would not have it or even look at it and put zero effort in to helping us. If this is the way he does business and has been doing business we feel sorry for the other many victims he has hurt and have been cheated by him. Signed, Bought a 2001 (LEMON) Honda civic XL from a very dishonest and cruel man

We have used Premier Auto Repair for our car needs for approximately 3 years. Everytime we've…read moreneeded help with repairs, they have been concerned with our concerns and always discuss parts and labor cost in a clear manner. We have found Mr. Mike, Joe and all the staff extremely understanding and they are very reasonable with pricing. They have worked with us on 3 of our vehicles and we could not be happier with Premier Auto Repair.

I called the week before and made an appointment with Michael and he gave me an appointment for…read moreMonday( today) to bring my car at 0800 when they open. Its a Hyundai Kona. At desk, Joe , took my information. Went to run errands and came back twice to the car shop to check on the status of car and every single time my car has not been worked on, Joe ( help at front desk) kept saying your car is next and will be an hour or so for diagnostic. Here came 13:30 almost 14:00 and my car has not been worked on at all . It sat in their lot for 6 hrs for nothing. All I asked is for clean, clear communication and not feel I was being given the run around when my car was going to be worked on. I even felt this helper at the front desk ( Joe) might have been prejudiced against me being a petite latina woman. Michael was very professional but this Joe person does not have any customer service skills. They may have 5 rating review that is why I took my car there for a diagnostic but a 5 rating review was not my experience today. I lost one day now I have to take another day off and find another location to service my car. I have a busy schedule and this was just not right. And its ok lets say they are a busy shop but communicate clearly. And I asked why did I make an appointment to bring the car in then???? Was given some BS answer.