We took our 2020 explorer for warranty issues and Kevin was really unprofessional then…read more(Clayton)told us to never come back. All because he authorized work when I asked him to wait for warranty approval. He got upset said I was the worst customer and then we got the owner Clayton)involved he didn't even care about customer satisfaction and was super unprofessional. I own my own business and everyone has had a issue with a customer but it's really how you handle it that makes the situation worse or better. Kevin is arrogant and doesn't like being questioned and I was just keeping him honest end the end isn't it my money we are spending. Be careful getting service at Fairway Ford and make sure you double check everything or you'll pay more for unauthorized service. I wasn't going to leave a bad review until my wife made another appointment for recall that is killing people. I went there this morning and after my wife made sure on all parts of this service. I get there and after a few minutes Kevin tells me with a complete change in attitude to leave my wife was so irritated for the lack of respect in making us wait weeks for service then saying leave. I was very nice about it and left but in my business I've had hard customer ms you squash it and move on because business relationships are very important these days

Took my Ford F-150 here to their quicklane to get fluid changes... then took it to automotive super…read morecenter next door after, found out my trans fluid was all black still and the engine oil was overfilled and still looks dirty.Guess I should've just gone to the local super center in the first place.

Bad company to deal with. I hope people do not get caught up in their bad sales practice. Worst…read moreexperience I ever had on trying to buy a vehicle

I called to make an appointment for service. It was my first interaction with this dealership since…read moremoving here a month ago. I was told to bring my car in at noon. I did so. I waited ten minutes behind a black GMC pickup that had been waiting even longer. No one came or acknowledged us. The pickup gave up and left. After awhile, so did I. The receptionist? Came out and sat in her car on the phone. She never even looked our way. I have to say, I have been used to much better service from my Cadillac dealership. I guess I'll have to try to take my car to Tyler or Longview. I hope their service is better than this.

I normally don't leave reviews, but I wish someone had warned me before I bought a vehicle here…read more I was sold a car that broke down in under a year of ownership. Within that first year, I dealt with major mechanical failures, including transmission issues followed by a head gasket failure. What was supposed to be a reliable vehicle ended up costing me over $17,000 out of pocket. At the time, I was a young mom, going to college and working a full-time job. I trusted that I was being sold a dependable car. Instead, I was left with constant breakdowns, massive repair bills, and an unbelievable amount of stress. What makes this worse is that over a year later, after everything that happened, I was contacted by this dealership asking if I wanted to buy another vehicle. That alone shows a complete lack of accountability or concern for what I went through. An apology does not change the fact that I was taken advantage of and sold a faulty vehicle. I will never do business with this dealership again. Do not buy from this place

Terrible service Department experience for the third time!…read moreWill not be back! Spent 90 minutes waiting on my truck's oil change this morning and when I finally got it back, it was a quart low on oil. This is the third time that this has happened. The first two times was with the previous service manager, so I had high hopes with the new service manager. S But same story, different day. Everyone should be aware and check your oil before leaving! On top of that, they were trying to charge me $26 more than the normal amount I've been paying for the last several trips there. Do yourself a favor and find another place to get your vehicle serviced. Trust me on this. I'm also posting a picture of my dipstick showing the low oil as well as the mess they left under the hood. Too lazy to even wipe the oil they spilled. Also included a picture showing they did not put a new oil change sticker on my windshield. You would think that would be included for the extra $26!

Traveling and noticed the plastic cover underneath my car was hanging down. Help within minutes…read more Thanks!

Always the best group of people . Will and Keith are the best in the business . Told them what we…read morewanted in our new family vehicle and they delivered above and beyond. Great service and products . Chevy, GMC and Cadillac the best brands on the road.

Adams Ford is a family-owned and operated, friendly, no-pressure sales environment that makes the…read morebuying process a breeze. No better place to purchase a new car, truck or SUV.