Was referred by a friend. Went and got estimate for body repair on my Subaru. They called when parts came in. They did the work very well and price came in under the estimate. VERY excellent experience. read more

Ordered a tow through my insurance company with an eta of 80 minutes. 2 hours later I call in to get an update. The guy who answered was extremely rude. When I asked for an update he says "you're next on the list"... OK whats the time estimate? He says "didn't you hear me, I said you're next!!" I responded with, well is the guy coming from Massachusetts or somewhere closer, I don't know where he is. He responds, "WE DON'T TOW OUT OF STATE, I SAID YOU'RE NEXT!". I hang up, call my insurance company, cancel their call, get a new company to come out and logged a complaint. AVOID AT ALL COSTS. read more

STAY AWAY FROM THIS PLACE! I REPEAT, STAY AWAY FROM THIS PLACE! Let me share my unpleasant experience with this garbage business. Folks, please grab some popcorn, blanket, and enjoy the show. Friday night, March 1, 2019, on my way home from work, my 12 years old car decided to give up on me. I pulled into a vacant office building and called my insurance roadside assistance. They assigned "Ranco Collision". I gave them a call to let them know I will leave the car in the lot. He instructed me to leave the key under the mat so I did. Two hours later, I received a follow up text from my insurance. I called Ranco to confirm and he said yes. Sunday night, March 3, 2019, my husband and I decided to swing by the auto shop (where my car supposed to be at) since its right down the street where we live. Lo and behold, the car is not there and the shop closed on the weekend. We drove to the parking lot where I was at and of course, it wasn't there. I called Ranco he said "I have no recollection of your vehicle and we don't go to Simsbury!" In awed and stunned, I called my insurance company. The agent talked to Ranco and got the same response. He suggested me to file a police report. It was around 7 PM and snow starts pouring so I didn't feel like driving to police station. My husband suggested to call the insurance company again and have them three way calling with Ranco, so we did. After explaining everything to the agent, she connected us to Ranco. At first, he still claimed he had no recollection of my car. The agent told him the PO number and immediately he remembers and said he dropped it off at the auto shop. I told him it's not there because we were just there and looked everywhere. He, obnoxiously and unprofessionally, said "we don't responsible for anything happen to the car after we dropped it off." (Y'ALL HOLD ON TO YOUR BRIDGES), he then said "BESIDES, WHO WOULD STEAL A HONDA?!" Wow... just wow... first of all, you don't talk like that to your customers. Second of all, if you want to be a jerk, please at least be a correct one. Do you research! To top of his idiocy, he told us (Insurance agent, my husband, and I) that he took the picture of my car when he dropped it off but "IT'S ONLY FOR ME AND MY GUY". He finally decided to share this-so-called picture... GUESS WHAT HE SENT?! He sent a screenshot from Google map of the wrong auto shop. I told him "that's not my car", and he said "that's where he (his guy) dropped it off." I stopped correspondence with him. Monday morning, March 4, 2019. Yupe, it's confirmed that Ranco dropped it off at the wrong location. I understand mistakes happened, if they handled it professionally, I won't be writing this. The End. I hope my experience will make you STAY AWAY FROM THIS DUMPSTER! read more

Ranco does great body work.brought my car in for a bumper repair. Paint work was flawless and car was cleaned prior to pick up. Andy was a pleasure to work with. read more

Have had to use them for towing twice and have had issues both times. The first time, they simply could NOT understand how to bill my insurance, screwed up the work order, and the transaction ended with me having to call another tow company to get to a shop. The second time, my insurance company again picked them for reload used assistance, and they took over an hour and a half to get to me despite an estimated 30 minutes service time. Avoid. I will be asking my insurance company not to use this shop for me if I need assistance again. read more

Lousy Auto service. Owner is very rude and unprofessional. Had a tow, they did not follow instructions and placed the car in the wrong location, then told me I had to pay again to have them come out and have it moved again (to the location they were originally told to place the car). Afterwards, the shop owner was rude and hung up. If you value good auto service try one of the many other auto businesses in the area, you'll get competent service, with out the attitude. read more