STAY AWAY FROM THIS PLACE! I REPEAT, STAY AWAY FROM THIS PLACE!
Let me share my unpleasant experience with this garbage business. Folks, please grab some popcorn, blanket, and enjoy the show.
Friday night, March 1, 2019, on my way home from work, my 12 years old car decided to give up on me. I pulled into a vacant office building and called my insurance roadside assistance. They assigned "Ranco Collision". I gave them a call to let them know I will leave the car in the lot. He instructed me to leave the key under the mat so I did. Two hours later, I received a follow up text from my insurance. I called Ranco to confirm and he said yes.
Sunday night, March 3, 2019, my husband and I decided to swing by the auto shop (where my car supposed to be at) since its right down the street where we live. Lo and behold, the car is not there and the shop closed on the weekend. We drove to the parking lot where I was at and of course, it wasn't there. I called Ranco he said "I have no recollection of your vehicle and we don't go to Simsbury!" In awed and stunned, I called my insurance company. The agent talked to Ranco and got the same response. He suggested me to file a police report. It was around 7 PM and snow starts pouring so I didn't feel like driving to police station. My husband suggested to call the insurance company again and have them three way calling with Ranco, so we did. After explaining everything to the agent, she connected us to Ranco. At first, he still claimed he had no recollection of my car. The agent told him the PO number and immediately he remembers and said he dropped it off at the auto shop. I told him it's not there because we were just there and looked everywhere. He, obnoxiously and unprofessionally, said "we don't responsible for anything happen to the car after we dropped it off." (Y'ALL HOLD ON TO YOUR BRIDGES), he then said "BESIDES, WHO WOULD STEAL A HONDA?!" Wow... just wow... first of all, you don't talk like that to your customers. Second of all, if you want to be a jerk, please at least be a correct one. Do you research! To top of his idiocy, he told us (Insurance agent, my husband, and I) that he took the picture of my car when he dropped it off but "IT'S ONLY FOR ME AND MY GUY". He finally decided to share this-so-called picture... GUESS WHAT HE SENT?! He sent a screenshot from Google map of the wrong auto shop. I told him "that's not my car", and he said "that's where he (his guy) dropped it off." I stopped correspondence with him.
Monday morning, March 4, 2019. Yupe, it's confirmed that Ranco dropped it off at the wrong location. I understand mistakes happened, if they handled it professionally, I won't be writing this. The End.
I hope my experience will make you STAY AWAY FROM THIS DUMPSTER! read more