We reserved and confirmed a King room at Hyatt Place Vacaville for Valentine's Day so we wouldn't…read morehave to drive home late after dinner. When we arrived around 10 PM, we were informed that our reserved King room was no longer available and had been given away. We were downgraded to a Double Queen. We were never notified in advance -- and our cancellation window had expired three days prior. There was no phone call, no email, and no communication that our confirmed room type would not be honored. Had we known before the cancellation deadline, we would have made other arrangements, especially given that this was a holiday stay. At 10 PM on Valentine's Day, finding another hotel wasn't realistic, so we accepted the downgrade. Unfortunately, the experience didn't end there. Loud music began playing somewhere within the building at 7:00 AM and continued for nearly two hours until we finally got up to get dressed as sleeping in was no longer an option. We were not on a lobby floor, and the volume was significant enough to disrupt the morning. After a late holiday evening, that was not the expectation. The room itself was clean and the check-in associate was polite, but the lack of advance communication, the room downgrade, and the early morning noise significantly impacted what was meant to be a relaxing Valentine's stay. We hope management addresses these concerns appropriately.

Great stay for the price. We booked last minute on a Friday for one night the following day and…read morepaid $120 total for a king room with a seating/living area. The room was clean and bed was comfortable. Also not squeaky. Free breakfast and free parking were a big plus. The hotel has a pool, gym, and newer washers and dryers. Staff mentioned the property is about six years old, and it definitely feels well maintained. No complaints at all, worth the price. Friendly and helpful staff. We also liked the location. It felt safe, close to shopping and Vacaville outlets, and about a 30-minute evening drive to downtown Napa. Would definitely recommend and stay again.

My husband, I and my son stayed at Hyatt House for the second time. We really appreciate the quiet,…read morespacious modern rooms. This visit we had the handicapped room with smaller kitchenette, dishwasher and large counter to enjoy a meal, 2 queen beds, large L shaped ( sleeper) couch, foot rest along with a 55in TV that swiveled 360! The rooms have large windows with electric blinds. A modern thermostate control so sleeping isnt interupted! The front desk and cleaning staff are welcoming and available to help with any need. I love the perks of being a Hyatt member. The Pool offer a handicapped chair to enter the Pool that's amazing! You won't be disappointed staying here!

Had a great experience at Hyatt House Vacaville, thanks in large part to Apple at the front desk…read more She was warm, friendly, and extremely accommodating throughout my stay. Her positive attitude and personable nature made check-in easy and welcoming. Apple provided excellent customer service and truly made a lasting impression. It's always refreshing to meet someone who genuinely cares about guests having a good experience. Hyatt House is lucky to have her on their team!

Arrived after 8:00 p.m. so that I was in town for an early morning meeting the next day. The…read morecheck-in was easy, staff were super polite, handed me a nice bottle of water and offered to carry my luggage upstairs since they don't have an elevator. The room is updated and has a nice modern layout and feel. They're also very quiet, I couldn't hear the traffic or people in the hallways. I came downstairs to hang out in the bar area. Enjoyed an espresso martini and a chocolate cookie. Perfect night cap. It was nice to see there were other folks hanging out in the bar area. Bar staff were super polite and friendly. In the morning when I checked out I was greeted by really friendly staff. Nice chit chatty conversation and just a nice way to exit the hotel. I'll see you next time. I've got an early morning meeting in Vacaville.

This was the noisiest hotel ever. Our room was near the lobby restroom that had a very loud door…read more Why maintenance wasn't able to quiet that door is beyond me. Not what you would expect for a place guests come to sleep. It would not have been a huge deal if it was used only rarely, HOWEVER, the hotel was also being rented to a large group of traveling PG&E workers drinking beer in lobby and peeing every 5 mins. BANG! BANG!! Laughing.....BANG! The hotel desk with staff were literally right next to them and ignoring all the traffic and noise. It was past 10pm!! Way past!

So I don't know what's going on, but I have been staying here weekly for work for the past few…read moreyears, and I have never had an issue here. My coworker would sometimes check in for us cause sometimes our work schedules differ. But for some reason today, I spoke with Heidi over the phone, and this gal was very rude and acted like this was brand new. I was just adding my coworkers name to my reservation/check in. Mind you I stay here EVERY week for work, and I am an IHG gold elite member. Now I don't know if it was that time of the month or what, but when my coworker went to check in, she had a full on attitude with him apparently and was very unprofessional towards him as well. Whoever this Heidi is, they need to retrain her or get her mind right, or I guess I gotta take my business elsewhere. Very petty individual.

The hotel is very new and comfortable. The breakfast area is very spacious and they had plenty of…read morehot and cold items. The rooms are so modern and clean and very comfortable. They offer a happy hour in the evenings as well.

They tried to charge me $50 out of my deposit for dirt on the towels. Now I have to wait from the…read morehotel to wash them to look and see if they are stained to get my deposit back . It's dirt from my work hands . Very petty.

Was homeless because the sale of our house was taking so long to close . They wanted us out within…read more30 days so we packed up but none of the paperwork was properly in order. Was a very frustrating time but staying at the Best Western was easy since we had dogs. They were very nice and the accommodations were great

After a 5 day stay, the stars are dropping here. First day…read morestarted as a 5 star but then.... Food and lack of it got increasingly worse as we stayed for breakfast. Almonds, yogurt, ran from very low to disappearing. Scrambled Eggs got so cold by today they were refrigerated cold and grainy like they did not stir the mix very well. No more breakfast sandwiches to grabs and go Lack of fruit, one choice now Coffee still good. No mustard, no mayo to be seen. Nice Plates went to paper Breakfast is till 9, except weekends 10am Then the TV in our main living room doesn't work on most channels Showers good Staff nice Like the water filter machine in fitness room

Stayed here last night: not good. We love Marriott Residence Inns and the actual rooms of this one…read moreare fine. We stayed in a two bedroom suite, and the layout was great. Bed was comfortable, although had a few long hairs that were stuck on the sheets when we pulled back the comforter. We removed and moved on. Service when we showed up at 8:30 was weird. The front door was locked, and everyone who worked here seemed like it was their first time working a hotel. We told him we drove in and he didn't mention paying for parking until we were about to leave the desk. I asked in the morning to split the bill and the front desk worker told me "I wouldn't know how to do that" and said she couldn't. Weird. The hotel fire alarm went off at 6:30am and we all started to evacuate. It turned off 3 minutes later, so we went back into our rooms. Called the front desk who gave absolutely no guidance and said "someone walked all the floors and it looks fine, so do what you'd like". It went off again at 7:45 and again at 8. Breakfast was minimal and they were out of loads of stuff when we went down at 7. Seems like a really great hotel if they could get some qualified staff and work out kinks.

This will be my go to hotel when I visit family and friends in Vacaville. It is clean and has a…read morewonderful smell. The rooms are good sized and also very clean. I left to have breakfast with Family so I didn't partake in the breakfast at the hotel but I tell you, the food smelled amazing. The only thing I would suggest is that when they clean the room, they ensure that the TV is completely connected. I went down to the desk thinking my remote was broken, but the clerk told me that the sensor was probably not plugged in and that it does happen. He drew me a picture of what to look for. Sure enough he was right. He also told me that that has happened many times and the morning clerk told me the same thing. Easy fix! Housekeeping needs to make sure it's plugged in correctly. Otherwise, this would get five stars.

Right off 80 freeway, near downtown Vacaville. Free parking. Had King room w/ a sofa and desk area…read more(functional). 55" TV with Youtube and Netflix (with your account). Some rooms overlook the dining and general area. Free decent breakfast with options. Turkish coffee (weekdays only). 24-hour water and coffee machine (good), massage chair (great), 24-hour front desk. Clean, decent cotton bedding and amenities. Microwave, Iron, and Mini Frig. When I visited they had shampoo, conditioner, body soap, lotion, and cotton towels. Coin operated W/D, gym, pool and jacuzzi outside (didn't use). Large room available for rental. Save on cost by becoming a member. https://travelpass.sonesta.com They need your member number and then you spin a wheel for freebies. Staff was kind and accommodating. Kid and pet friendly. Our new go to place for the area. Got Mountain Mike Pizza delivered to room.

They charge for parking, $12, never use to. Hot breakfast…read moreincluded, just ok. Bold coffee is good First room the toilet broke and drove us crazy all night as it would not stop running, the stop was broken.they did not have a maintenance person. We had to move to another room, but half way thru moving a maintenance man comes from nearby residence inn, you'd think they would tell us. Such a pain ! He just shows up That same old room the shower head was set on only a few sprays and one cannot reach it to change unless you are 7 feet tall with long arms. Also some random large piece of wood from somewhere, was leaning on the back wall. New room was better. Staff nice but... changing of guards there was some lack of communication with us. Like the location

I stayed here for about two weeks, and unfortunately, it was not a good experience. I left with…read moremultiple bedbug bites, which I reported to the manager. She suggested it might be an allergic reaction and said they didn't find any signs of bedbugs. Regardless, it was very uncomfortable. We stayed for about two weeks, and housekeeping was extremely inconsistent. Most days, the room wasn't cleaned at all. When they did show up, they barely took out the trash. Towels were hit or miss, the bed was rarely made, and the sheets were never changed. And forget about getting the room vacuumed. The noise level was also difficult. The walls are quite thin, and with several tour groups staying at the hotel, there was frequent early morning activity that made it hard to get restful sleep. Breakfast was disappointing--limited variety, often cold, and the coffee was terrible. They have "private" parking. There are people loitering around late at night, and there's no gate or security presence. So I really don't understand what you're paying for. On the plus side, they do have an indoor pool, and access to a gym is available at a nearby partner hotel. Overall, while the location may work for some, my experience left a lot to be desired. I wouldn't choose to stay here again and wouldn't feel comfortable recommending it to others. The front desk staff were extremely friendly though.

They are racist! Do not stay here if u are of African American culture. They kept my deposit for…read moreusing black soap on towels. Claimed they were stained... ummm it's soap! Soon as u wash ur towels bubbles will come and rinse right off! Also accused me of smoking weed. We had no marijuana in the room. Definitely feel each accusation is negative and speaks poorly of me because I am of ethnic culture They room stank and smelled like mildew mixed with a can of Raid for roaches! Never again Vacaville

Only stayed one night. The lady at the front was very nice. Went to my room, it was clean and super…read morequiet. I always check out the cleanliness of the rooms. It's the line of work I am in. I was impressed with the cleaning. I've seen super expensive hotels less clean than this. If I needed a place to stay I would go again. Thank you super 8!

Came here because the kids wanted to swim during winter…read more Indoor pool was about room temp. Hot tub was initially waiting on heat pump replacement (which still hadnt been done after 1+ year according to clerk) but he got it heated . Rooms are nice. Didnt like the 1inch gap under the doors . Didn't stay the night. Staff was nice and cheapest room in Vacaville .

On April 5, 2026 I had a room at the comfort suites in Vacaville upon returning back from the pool,…read moreour real keys would not work so I went to the front desk, told the night clerk that my keys did not work she made me new keys. They didn't work tried to go back downstairs again. Let her know then she came upstairs and tried my keys herself, then tried her key and it didn't work and she said she didn't know how to change the batteries that she would have to call the manager and that she would be back in a few minutes. Meanwhile, myself, my wife in our three month old granddaughter are all wet. My wife and my granddaughter are sitting on the floor in front of the room in the hallway after 15 minutes, I went downstairs to see why it was taking so long and to read to ask for a room for my wife and three month old baby granddaughter so that they're not sitting and laying in the hallway, but they never offered us the room until after they finally trained the girl on how to change the batteries on the door then she asked if we would like another room why would we want another room now that we can get into our stuff the baby's cold shivering hungry that should've been the first thing that they should offered us once they figured out they couldn't get the door open themselves and the night clerk should've been trained on how to do that without having to call the manager in to show her a trainer, how to do it right then and there this is very unacceptable! Then to to top it off I went to warm up the baby's milk in the microwave in the microwave was not even plugged in nor was the cord ran down to the outlet. I had to pull the cabinet out myself run the cord down pull the plug out from underneath the small refrigerator just so it would reach so I can plug it in and then push the cabinet back to be able to warm up the bottle for the baby. Then in the morning, I went downstairs to get the luggage cart, went back up, and my key wouldn't work again, and the manager would only give me 10% off to compensate for my troubles $8.95 for sitting out on the hallway floor in front of our room for 45 minutes at night after 10 PM that is very unacceptable. I recommend that nobody ever stays at this place again cause I recently the employees are not trained properly. and they have no common sense when it comes to an infant involved in situation when they can't get into the room that has the infant milk clothes diapers are belongings and the top it off. We should've been offered another room to stay in until our door was open so that we can get our stuff and so that we could dry off instead of sitting in the hallway in wet clothes in the infant in wet diaper and clothes after the night clerk figured out she couldn't open the door. She should've put us in another room immediately because we had that three month old infant .There's too much chlorine in the pool and the Jacuzzi that my granddaughter's onesie colors, bleached white ruining the onesie in the Jacuzzi was lukewarm and cannot be adjusted because no one could unlock the control room where the controls were to turn the heat up! my reservation receipt is the only receipt I've gotten from them. They never offered me a receipt or gave me a receipt when I checked out this is the second time we stayed there the first time we liked it so that's why we returned to there to the comfort suites in Vacaville but we'll no longer stay there after the way we've been treated. and we will be letting our friends and family here all about how our day was how we retreated.