Have you been to Rancho Nicasio? I've been there a few times, but the service was so crap, it was almost funny. It was like being in an episode of Fawlty Towers.
I really wanted to like the Rancho because I love music & dancing, and I want to support local businesses. But sadly, every time I've been there, the "head" server and (maybe his mother?...) the old lady "hostess/ waitress/ whatever" were rude and insulting to my party--me, my date; my church group, even to my 70 year old mother! (We only noticed the attitude from those two, the rest of the staff seemed nice, apologetic of them, even, and the latino kitchen staff were charming and efficient).
One eve, after dining & dancing, my date & I left the building, and were walking down the pitch black road to where the car was parked (quite far away...) when we were startled by a vision in black & white flapping & squawking at us from the direction of the Rancho. It was the "head' waiter after us--we thought we'd left the credit card there or something & were poised to say, 'oh gosh, thanks', when the guy let out this torrent of abuse, accusing us of running off without paying, etc etc! You can imagine how this went down with my date; he'd just paid through the nose for some pretty average food & drink (...but okay, we liked the band)! He waved the receipt at the guy, and told him to bug off; my date was outraged! Did that "head" waiter guy apologize? He absolutely did not. His attitude seemed to say 'okay, you got off on a technicality this time, but don't try it again'...
So we laughed that experience off, and then, exactly one week later, the Hostess from the Rancho phones me & asks where I am. 'I'm at home, thanks; who are you, and why are you asking me where I am?' So she tells me I have to be at the Rancho in 15 minutes or they'll give away my table and charge my credit card $50.00 (or something), cancellation fee. We talked at cross-purposes for a bit until I realized they'd messed up the booking, and instead of booking me in for last week's band (playing on my birthday...) they'd mistakenly booked me in for the following week. Fair enough, anyone can make a mistake. Except, she would NOT back down, she absolutely insisted that I'd booked for the week after my birthday (why would anyone do that, I ask you?) ... & I felt she was a genuine threat to my credit card!
I gave up and stopped arguing with this woman when I realized she wasn't going to be reasonable and said, fine, you charge that to my credit card, and I'll call the cops AND report you for fraud. (Later, I got legal advice about whether she could charge my credit card without my permission... Just so if she tries that on me again, I'll be ready!)
My date heard the whole conversation, and could not believe his ears; he was as shocked as I was.
Funny, they never did apply that charge, but then, they never apologized either...
Wait, I know what's going on; they must have a hidden camera, and they're compiling one of those Candid Camera type movies!
Because I'm sure the looks on our faces must have been PRICELESS. read more