My extended family and I recently stayed at Ranch Rudolf in the bunk house.
In short, it was not what we'd hoped. While the location is quite nice - we enjoyed the river and the peace and quiet - the management style is rough around the edges at best.
We kept hearing from the staff all week that "This is our start up week," and therefore certain services that are ordinarily offered to guests wouldn't be available to us. Note that this was mid-June, and we were never told any such thing upon making reservations months in advance.
For starters, we were informed upon our arrival that the restaurant and bar in the lodge -- which looked very inviting! -- wouldn't be open during our stay, a detail that was mysteriously never mentioned when we booked our accommodations. It would've been nice to have this information when doing so. My family considered this an egregious managerial oversight.
Second, I would not recommend the bunkhouse for an extended family of many generations and sub-families. Although advertised to "sleep 10," this is in fact in 1 large, stuffy bedroom. My partner and I had to sleep in the same room as my sister, brother-in-law, nephews, etc. etc. etc. Also, no air conditioning and one very rustic bathroom.
In addition, the trail rides that we all looked forward to and which are so vigorously advertised on the website were only available to us once during the week. Upon our arrival at Ranch Rudolf one staff member told us that a "horse camp" was starting that week and there wouldn't be enough staff on-hand to run the trail rides. Again, this is information that would've been nice to have prior to booking our stay. Much of the reason my family considered Ranch Rudolf as a setting for our summer vacation was the horseback riding. You can imagine our surprise then when it turned out that horseback riding wouldn't be available to us, or at least far less available than the website had led us to believe. Also, when I asked to run the horse I was riding -- who clearly wanted to run -- I was ignored by the person leading our trail ride. Although it was my nephew's first time riding, the guide should be able to accommodate different experience levels within the same group.
All told, these things wouldn't have been such a huge inconvenience had the staff been more helpful and accommodating. While they were plenty friendly, they were also totally, utterly unhelpful. In fact, as a group, they were not in possession of a single piece of useful information. Each and every time one of my family members approached staff for details about trail rides, the restaurant, when the swimming pool would open, you name it, they were met with a cascade of shrugs and "I don't knows." And not once did the staff express anything like contrition. Not once did they apologize for the lack of services. Not once did they offer a single apology for any inconvenience. Frankly, they were either profoundly clueless or in over their heads, or both.
Two last, smaller items: 1). Ranch Rudolf should reconsider its "no catch-and-release" rule on the two stocked trout pounds. We understand the desire to monetize what's essentially shooting fish in a barrel. My stepfather caught two rainbow trout there within about 30 seconds of our arrival. But the "no catch-and-release" rule shortchanges certain guests, like my nephews, for instance, ages 6 and 8, who would've loved the chance to learn to fish for trout, but not if it meant the wholesale slaughter of fish. 2). On the afternoon of June 16, the U.S. played Ghana in its first World Cup match. When my brother inquired at the Ranch Rudolf front desk if he could perhaps watch the game on the bar's television - which nobody was using - he was told "No," and that people would be arriving soon to plan a wedding event in the bar, although, as it turned out, these people didn't arrive until the game was nearly over. Again, not a huge inconvenience, but it typified your staff's dealings with me and my family all week. Very little if any thought or effort was given to accommodating us, and it made us all feel unwelcome.
On our next trip Up North, we will be staying in town -- Traverse City-- or on Lelanau Peninsula somewhere (probably Glen Arbor). read more