Really, really REALLY lousy produce. 2 stars for the customer service for refunding my money, but this is not the first time I've been stuck with bad produce. read more

My neighborhood market! It was a bit annoying when they were under construction, but now it's so pretty and organized and clean. Customer service is on point. Friendly and helpful. Never had any issues here. The one in the Marina in the plaza is the worst. So glad this one is closer to me. read more

This grocery store is crowded one. Not very friendly staff. There is good seafood section with cheap prices. Kale is a dollar which is AWESOME. It is much cheaper then Gelsons and Wholefoods. But pretty boring grocery store. You don't want to stay too long. There are also a lot of weird and unnecessary items. read more

This location is absolutely wonderful! Their customer service alone deserves 5 stars! Everytime I come in here, the cashiers seem to be so genuinely kind. It's like they found the friendliest people to work here. They always manage to be helpful and quick, while making small talk so that there isn't an invisible wall between the customer and employee (like I've experienced at other locations). This location is newly remodeled and has a deli, build your own sandwich section, salad and soup bar, and bakery. They even have a Starbucks inside the store. Everything in the store is clean and organized, and it really feels like you're at a higher end grocery store. read more

Nice store with wide selection and SO much better after the remodel. Makes it a lot simpler to avoid the Whole Foods / Marina Del Rey grocery stores and associated traffic and parking nightmares that go along with it. I can usually find whatever I'm looking for, and the fact that the starbucks is there is pretty nice too. But something that really grinds my gears is that they NEVER have any baggers on staff. Today, the day before thanksgiving, and there is a line wrapping around the store, and people are fumbling to bag their own groceries. Absolutely crazy. Dear management: it would not kill you to pay some local high school kids $12 an hour to bag some groceries around the holidays. It always takes forever to check out because nobody knows what they're doing. Even if I have to tip them like the old days...but I'm sure that's against some bizarre corporate policy. read more

I love their flowers department. First of all, the flowers last a week to two weeks. They get the flowers fresh every Wednesday and Friday. The ladies who work there are extremely nice and accommodating. They make beautiful arrangements exactly fitted to what you want and also, they suggest which ones to purchase for durability. I've been shopping there for more than a year and every time, I am very satisfied with the quality and service. read more

They have a policy here where, if you park and drop your kid off at the nearby school, you have to shop before and leave the receipt in your window or they will tow you. I'm sorry but I'm not shopping before at 7:30am, but I do buy groceries and coffee after drop off like 3 times a week which over the course of a year is a ton of money. Because of this horrible policy, I'm no longer shopping here. Best of luck Ralph. read more

I usually shop at Whole Foods but Ralph's is great for all things non-overpriced and ingredients for my white russians.

I never liked this place, sort of dirty-ish and with a staff that never heard of customer service. But now, it's awful. Don't have someone at the front door spraying carts, but wearing a banana mask. No! Wear a proper mask. The staff stocks shelves and doesn't give people 6 ft. They pass you in the aisle and will brush up against you if you don't move. I saw a manager yell at a guy who put his gloves in the cart. I heard him say he was a doctor and turned them inside out. She wouldn't let up. When he left, she was right next to him and other staff, blocking him from leaving. Turns out he was going the wrong way. They should have signs, which way to go, so people know. And they are not enforcing social distance. They need to tell people to keep away from one another. Not a good place before and now, worse than ever. I only went because I had to go the pharmacy next door. There is a much cleaner Ralphs on Admiralty Way. And, of course, you could wait on line for Trade Joe's...or go to the Pavillions in the shopping center. This place really sucks.... read more

Best grocery experience! I love going here each week, people are incredibly friendly and coupons are catered towards my purchases. 12/10 !

best sushi in los angeles this has been my go to Ralphs for the last ten years. the renovation was worth it just for the sushi bar. they make it fresh and on demand. just be careful who you eat it with, they may fat shame you the whole time. read more

I've been coming to this Ralph's for over 10 years and have been in other Ralphs in the area many time as well. I must say based on my experience, this Ralphs has an outstanding customer service (specifically at the check out). The employees are always so smiley, nice and very friendly (I insist on the check out part). So thumbs up! read more

FORGET THE NEW SIGNAGE - TRAIN YOUR STAFF! I've been going to Ralph's at 910 Lincoln Blvd. in Venice since 2001 and while I use Gelson's, Whole Foods & sometimes Erewhon for groceries and limited my Ralph's purchases to buying cleaning supplies, wine & liquor, yesterday was the last straw. I was wrongly, publicly, accused of STEALING because of a cashier, JOSE F's ignorance. As Jose F began to ring up my purchases, I asked for an in-store advertised liquor special that was in a locked case. After asking around for the keys, Jose F told me the liquor would have to be a second transaction because no one could find the key . I waited patiently by my shopping cart with paid for items until Jose F found the key and he gave it to a bag boy. I then helped the bag boy locate the bottles ( the bottles are labeled partly in French so it's not that easy), he opened the case & I took the bottles he handed me & I headed back to Jose F's line, which now had a few customers ahead of me. Seeing me waiting, I was waved over to a nearby register by a familiar female cashier. I paid for my bottles, I walked back over to my shopping cart at the end of Jose F's check stand and rolled out of the store, finally. I'm in the parking lot with my cart & the bag boy runs after me, asking me if I'd paid for the liquor because "They're saying you didn't pay." I rolled back in, confused and getting annoyed since it was pretty clear I just paid. I'd also been very patient throughout the whole key search stupidity and now I'm being called a thief? As I pulled out both of my receipts and said, "I paid". Jose F shot back, "No, you didn't!" AS CUSTOMERS ARE STARING AT ME. I point to the female cashier two check stands over and said, "SHE rang me up." After a moment of silence, Jose F offers a weak, "Um. Sorry Sir". I asked to speak with the manager & Jose F points to the same female cashier who rang me up. She listened as I calmly explained that I didn't appreciate being accused of theft, especially since I've been shopping there for years. She said she'd heard the confusion about the key but seemed at a loss for words in an awkward public situation. Ultimately it's not like she could pull Jose F off of the floor at that moment. Like in any retail enviroment, when a rude employee like Jose F wrongly and very publicly accuses a customer of stealing, he deserves to be fired. He's a liability to Ralph's/Krogers. As far the management, though I'm sure is teaching employees to look out for shoplifters in an area teeming with petty crime, to not accuse a customer of stealing before making logical deductions like - asking the other cashier if I'd paid first??? UPDATE: Two months after reporting the incident to Kroger's corporate, I received a phone call from Ralph's regional managment office offering an apology for my bad experience, assured me the incident had been addressed with the employee and hoped I'll "have a great shopping experience during my next visit." The call was way late but I'm impressed someone actually called. I'll have to see how my next visit goes. read more

I shop here regularly and generally am always satisfied with the prices, quality etc. I want to call out Sandra R, one of the managers, who handled a matter relating to an item I had bought in my previous visit and for which I needed her assistance and also for which I didn't have a receipt. She basically took my word for it and took care of the issue. So she was awesome. In general I always find the staff to be helpful when needed. And Sandra definitely boosted my loyalty. read more

I regularly shop here due to the prices and convience. When I do go I spend between 150 and 200 so I have a cart full and they always open more lanes when the lines get long but that happens everywhere! As far as the parking lot that happens everywhere this is LA. I just ignore them and keep going. read more

I've actually shopped here when I didn't really need anything just because of how nice everyone is! I believe the man's name is Hazid or Habib...I"m probably killing the spelling but when I'm having a bad day this guy makes you feel like a VIP at the grocery store. Seriously the nicest people ever work here! I live across from Smart and Final but will come to Ralphs for their customer service. Yesterday when I went Havid wasn't there but Jeff B. took care of me and he was just as nice! Whole foods is full of D Bags and they try to rush you through the aisles and get pissed that you didn't bring the scan code to the bag of seeds you bought. Not here my friends they go out of the way to take care of you. read more

After a major reconstruction makeover, this Ralphs now rivals the Whole Foods a few blocks down at Rose and Lincoln -- only without the pretentious self-awareness peopled by yuppies donning hippiie chic. They have sushi chefs and a pizza bakery. A massive deli and gourmet cheese section. Huge produce section with tons of organic for those who insist on that. They have a bakery. So if you want to avoid the Whole Foods parking lot ... I suggest you give this rebooted Ralphs a shot. read more

Store has cleaned up and revamped from the older days. The wife and I appreciate that! I have been going here for years and the team is always willing to help with a smile. Management is cool af. Shout out to Juan in the produce section! read more

There's a reason we call this, "the ghetto ralph's". This has to be the worst, filthy, over priced, most stressful grocery store in the world. And its my neighborhood grocery store, YAY! The other day, this ghetto hoodrat named Kim (poorly designed neck tattoo's, infected facial piercings, dingy-ass weave) was in the check out line in front of me, and had 6 shopping carts full of groceries that she was buying for a Lakers party after she got off work. (She still had her ralph's uniform and name tag on). They only had that line open and when they opened another line they took the people at the back of the line! So I stayed in the line because she was almost done and there was also 2 women in front of me. So we were all looking at all her groceries, not in a mean way, but in a "wow that's a lot of groceries" kind of way. So she says, "ya'll can move lines if ya'll need to, shoooot". No one said anything. Then she says to the women in front of me, "what ya'll lookin' at? Fuckin' impatient ass people, shoot"! I couldn't believe it. The checker lady just kept quiet. This is just crazy-retarded, yo. Plus, once when I made a comment to a manager about prices going up again, they told me they are more expensive because they have to make up for how much money they lose in stolen items! Now that I think about it, I'm never going there again. read more

This is my closest and most convenient supermarket. They are almost always less than cheerful. Sometimes they argue amongst themselves in front of the customers (like me). Minors are stealing liquor from this location and getting drunk - and no-one seems to care but me. I rented a rug steam cleaner from here and the guy really hadn't been trained on how to check me out or advise me on what I needed to go with it. All the employees seem to be just unhappy working here. If I go for a sandwich during lunch at the deli, its like pulling teeth to get someone to come over and help. One time I was told they were out of Swiss cheese. They must have a tun of it across the aisle in the packaged section. I've discovered the Ralph's in the Marina - much better. So is the Pavillions, although its more pricey. Also, if they have the same item at the Rite-Aid next door, its almost always cheeper at the Rite-Aid. read more

Ground lamb, ground bison, gift cards, battery section...this Ralph's has it all. And management has taken to heart the previous criticism and the employees are well trained and polite. Smart and Final down the road has become a Superstore (which means they're now just another grocery store) and Ralph's kicks butt. A cashier, Kimberly I think, went out and got a charcoal bag for me (in spite of my protests that I could do that myself while she rang me up) and brought it back in. She then apologized to the people behind me all and continued her job. We were stunned into "service silence". One star taken away because a manager was rude about a dirty wet vac I brought back (I brought it back dirty because I wasn't sure how to clean it (no directions and not instructions when I picked it up) and I didn't want to break it. read more

The food selection has improved recently and carts are not such a mess so I bumped my rating up a star. Still have issues with smelly homeless folks stealing food. read more

their rug doctor is broken. in retrospect i realize the employees suspected this was the case when they rented it to me. on the plus side, one helped me load it in my car. read more

I shop there frequently and wanted to specifically compliment the crew in the hot-food deli section. Today I was served by a man named Charlie and a woman named Kenya, and it was just so pleasant talking with them. Charlie told me all about a meal deal I wasn't aware of, and Kenya put the meal together with a degree of care and detail that was really nice to be on the receiving end of. Nice to see people who take pride in their work, and who were really friendly as well. read more

I have shopped, off and on, for 5 years. It is the worst in terms of service. The people that work there are just the nastiest people ever. It's always been that way, but I think it's gotten worse. I needed some help in terms of buying some expensive bourbon that was behind lock and key. I understand why it's there, and don't have a problem, but it took 3 people before I was able to get it, and every one of them was rude and unhelpful. My total bill was about $200. I think I've finally had it with this place. I will either go to Ralphs in Santa Monica. Further, I rather pay more money at Gelson's in Marina del Rey -- just to be treated like a normal person. Uggg! Shame on management for allowing this. read more

They got me through the summer with their low price on organic grapes that lasted months. Also good price on organic frozen fruit, organic vegetables and fresh herbs. If you have trouble getting out of Whole Foods for less than $60, try supplementing by going here. (You need a Ralph's card for some of the lower prices -- it's worth it.) Also, they have a water filter machine so I don't have to make an extra stop for that. read more

Would like the manager of this Ralph's to tell the check out person named Jeff B to not have his own agenda and personal way to handle grocery check out. When I hand my Ralph's card to him, I want him to take it right then and not tell me to put it away and give it to him when he is ready. He then proceeds to stand there and just watch as I load the groceries on the belt along with the bagger staring at me. Upon asking him if something was wrong he informed me this was the fastest way to check someone out waiting for the entire order to be on the belt from me first (200.00 worth). He then pointed out his shirt saying whatever the store motto is for being speedy or whatever. He rudely then wanted me to retrieve my card and give it to him because he would reluctantly start the check out before I was totally done putting my food on the belt. This might be faster for him, but I end up waiting because the bagger gets all the items at once and frantically keeps bagging. He needs to learn to be fast and polite and not just talk about how fast and polite he thinks he is being. It is not "rocket science" ! I have worked with the public and know that some people can be rude, but I am not one of them. He needs to have an attitude adjustment. In contrast, the deli gentleman that sliced my meat and cheese was very polite and efficient. Wish I would have noticed his name to mention here. This store is convenient when I am visiting my daughter in Venice and would hate to try and find another store because of rude employee behavior. I agree that they could also improve some other areas as others have written here. I hope the manager and corporate office pays attention to these reviews!! read more