Now most who go to the various grocery stores around the greater LA area will pretty much come to one conclusion: if you've been to one Ralph's you've pretty much been to them all. In some respects, I wouldn't contest that and for the most part say it's true. After all, most have the majority of the product that you're looking for. With many don't have are the newly infused level of customer service that I'm starting to see here! The CSA (CUSTOMER SERVICE ALL STAR) of this experience was George-pictured. I myself am up for minimally-infused stenosis surgery soon. With any luck I'll get that operation in the next month or two. Till then, I've got a bum back, and can use all the help I can get. Add that to the fact that I came with an elderly member of the family, and that's when we were blessed with the arrival of George. But it wasn't just us, he was helping out multiple elderly & folks in need of a hand. Thanks George, your a credit to the Kroger & Ralph's brand. read more

Ralphs - CSA CUSTOMER SERVICE ALL STAR Diane - Grocery Near Me - Los Angeles, California

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Because I work in the area on Fridays, I usually do my grocery shopping here at this location whether I'm on break or after I get off. I tend to find myself going at the right times, when they're stocking around the store. So they usually have everything I need when I'm shopping. The store is always neat, clean and organized. I never see any expired items on the shelves. Lines can get long tho during certain times of the day. It's normally about 3 registers open with 2 self checkout lanes as well. The fried catfish nuggets are fire. I only go on Fridays to get them. Yesterday, they were on sale for $4.99/lb. The guys back there working are real cool and do their best to fry and get all orders out as soon as possible. The earlier the better. Customer service is usually on point everywhere in store. However, I did have an incident about a month or so ago where I was accused of not paying for my nuggets as I walked thru the self checkout line on my way to walking out the store. I was very displeased and upset especially since I had previously paid for my order at a register prior to going back to pick up my food from the seafood section. Mind you, I was in my security uniform and I know the security officers working the store lol. Furthermore, I was on camera the whole time. The security officers felt embarrassed that they even had to stop me to say anything cuz they awready know how I move. Anyways lol I got a chance to express how I felt about the situation with a manager that was on duty. Never received an apology from my accuser but I'm sure she got my message. read more

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I was visiting today on Saturday and there was a fabulous wonderful guy there. That was extremely helpful. Mr. SHON he was so helpful asking everyone. What did they need? How can he help them? He helped me find all the products that I needed and he was in the Meat department organizing everything. The store is always pretty well stacked mostly the items are always great and the best thing about it. There's always some wonderful sales. I found some my favorite salad dressing for 250 and usually it's 550 so thank you so much Mr Shon for being so wonderful outstanding customer service and the store is always extremely clean no waiting ever in line * Beware what does that mean penny rounding 4 cents on my receipt charge ?????? read more

Ralphs - Mr Shon in the meat department outstanding customer service 10 - Grocery Near Me - Los Angeles, California

This is my go to Ralphs. Came in again and it reminded me why I keep coming back. They have a lot of good options, especially when you start looking at the different sauces. Whether it is Asian, Mexican, or other styles, there are plenty of choices to work with for cooking at home. Store is clean, easy to get around, and I can usually find what I need without a problem. I am keeping this Ralphs at 5 stars. Still my go to. read more

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Not the best place to shop when you see a couple loose raw shrimp in the refrigerated packaged seafood section. The quality of food is what you'd expect from a Ralph's. I mostly just come to get frozen chicken and frozen shrimp. The workers at self check out are nice. read more

Ralphs - Some loose raw shrimp on top of packaged food - Grocery Near Me - Los Angeles, California

terrible customer service. Everyone looks like they just got out of their bed and went to work. No one is willing to help. Whenever you do ask a question... it seems like you're bothering them. I always try to avoid going to this Ralphs. I rather shop at Sprouts or trader joes. read more

New guy working the fish department needs better training. If you're not used to fast paced environments, you need to sit back and stock. Messed up my whole freaking order after waiting 20+ mins. Put my name on the wrong bag. Then they are going to say I have to wait another 15mins ain't no way. Put him in another department. People can't afford to be waiting 45mins for their order because someone has trouble paying attention to detail. Then has the nerve to say WE picked out the wrong fish. I've been getting the same thing my entire life. We sat there and picked out 3 pieces together. I get a huge full bag of like 30 pieces. Nahhh we didn't pick that out together. Get him out of there. read more

Wow. I just left this store. They have an EXTREMELY antagonistic security guard working there. Harassing a woman who was allegedly banned from the store from stealing the day prior. He wouldn't let her purchase a $6.49 chocolate cake with her child. He said she was banned from the store and not allowed to purchase anything. It's around 10:30 at night mind you. He was blocking the key pad with his body and cancelling her transactions at self checkout. None of the actual Ralph's staff stepped in and corroborated the story of this alleged theft or asked her to leave as far as I'm aware. The security kept saying "it's on camera", but he showed no evidence. She kept asking for a manager and none of the staff would help because the manager was apparently on his lunch. They went back and forth for a while when a couple who had recently checked out came attempting to deescalate. They would purchase the cake for the woman. When the woman in the couple scanned the cake and put it on the conveyor belt, the security guard forcibly maneuvered himself between her and the cake. So now, a couple who had nothing to do with the woman is also banned from purchasing the cake. The $6.49 cake. At this point the man in the couple becomes irate because the security guard imposed his body in a physically threatening manner on the woman he was with. Over a $6.49 cake. Now everyone is going back and forth. At this point I step in because the security guard is harassing a number of people and a child over a cake. I ask employees where the manager is at, and they say he's on lunch. I ask if they can do anything about security's behavior to which they say no. Security at this point is calling the cops. So I try to calm the couple down who was being antagonized by the security guard. Then I ask the security guard why the couple who had no involvement with the initial woman cannot buy the cake. They are trying to get this woman and her child out of this argument and the store. He says because the cake is his now. What? He says the cake is "evidence". Now multiple people are asking for his badge number, which he allegedly doesn't have. And he won't give his name either. I ask him why he had to physically impose himself and threateningly maneuver in front of the woman who was in the couple to grab the cake from the conveyor belt. He says he didn't.' I say I saw you and he says it's all on camera. Exactly, I say. Now he starts antagonizing me, asking me if I'm the conveyor belt. Huh? It was extremely inappropriate behavior from a security guard over a $6.49 cake. I know that was the price because I used the self checkout machine after the first woman, and her voided cake receipt was attached to mine. It also is important to note this was a non black man antagonizing a bunch of black PAYING customers in a store in a black neighborhood. I will be contacting the manager, because no person should be bullied by a no name, no badge contracted (I presume) security guard who feels he has unilateral ability to ban a woman trying to purchase at $6.49 cake with her child from a grocery store. SMH read more

Ralphs - Grocery Near Me - Los Angeles, California

blaring Nirvana at 9 AM -- security guard said it was their "grand reopening" awful DJ wouldn't turn it down, I genuinely hope they go out of business soon! read more

Popped in and out of Ralph's for a few last minute grocery items. The shelves were stocked, they had exactly what I needed, and the lady at checkout was very friendly and overall great customer service. I'm not expecting some out of this world grocery experience at Ralph's but their shelves were stocked, the location looked to be taken care of/ clean and employees were friendly! read more

Today was very interesting when I came into the Ralph's today in Inglewood today for lunch I have a fish order to pick up at 12:30 I clocked out at 12:31 I get there and i literally walked up the the counter with the receipt in hand to retrieve my order not once was I acknowledge not once was I asked what I was there for or anything. Both of the guys looked at me dead in my eyes and kept walking so I go to the front and ask the staff is there somebody else that can help me they called over an intercom and told him customer service I walked back over there. It's a short Hispanic guy in a black hoodie talking mess talking about why they just can't wait. They should just wait so once he looked at me, I looked at him and told him I've been waiting like I see my food sitting right there behind you when it was just simple for somebody to just grab the bag and hand it off to me. I gave him the receipt showing what I was picking up then he goes to tell me oh I had to check it to make sure that it was your order because if I would've gave you something else, you would've been mad first off how you know how I would've reacted to. I see my food sitting there and all I wanted to do was just grabbing and go. I will never go to our Ralphs again. So rude but for him and the black guy to talk shit because I wanted my order and then say I should of waited when the order was put in at 11 so what was I really waiting for when my order was sitting there they really need to have better attitude and patience with people period other then that fish nuggets were so good to bad I will not go there again because I don't wanna run into the same people again read more

Watch out for expired food on the shelves and freezer cases. But better selection in some categories and cleaner restrooms than location on Sepúlveda. read more

I came here to make a return. I walked in and asked a woman in self-checkout where should I go to make a return for a purchase I made a week prior WITH a receipt. She informed me that I could go to any check out lane I preferred to but made sure to let me know that checkout 10 was where the manager was. I saw a familiar face (Shaun) so I proceeded to go to his line, it was also a little shorter than the others. I waited a few minutes and when it was my turn I greeted him by name and thought it would go smoothly. Once I told him I was making a return, he demanded that I go to lane 10. I informed him what I was told, that it could be any lane. (I had already waited) he didn't offer an explanation as to why he sent me off rudely and I was in disbelief because I specifically chose his lane as I recognized him from a previous time at the store and we made small talk. I also watched him interact normally with the previous customer before me. It was disappointing to have had this experience. I'm not sure if he isn't well trained on the procedure because I can't think of any other reason why I was treated that way. Prior to coming I checked the Ralph's return policy online. I wouldn't have come if I had been ineligible. However, when I went to lane 10 the manager Michael did reassure me that I was informed correctly of the return process. He had a calm demeanor and handled the return for me. Hopefully Shaun handles matters better in the future, it's the principle. I didn't get disrespectful with him at all but I did show confusion for his unprofessionalism. Funny thing is - I saw him talking about me to the next customer & he walked over to lane 10 to get something from the manager because he needed to check the customers ID but didn't send them over. I forgive him for his ignorance - I hope he does better! read more

Clean restrooms which I'm a fan of. Lots of produce to choosefrom. The employees are very friendly. Lots of choices in the bakery department. I really like this store. read more

12 managers walking around. No check out lines open. Terrible self checkout devices. Workers ill prepared and doing laps around the store obviously not there to work. If gelsons were open I would have gone there. read more

I have come to this grocery store a few times and today was not a good day. My mom needed help with the hot food and spoke to a young lady named Iyonna and she had the worst attitude. She was just standing there so my mom asked if she could help her and she told her no then walked away. When I approached her to ask a question she rolled her eyes and didn't respond. If she doesn't like her job or people then she needs to not be there. read more

First off I will never buy anything from this Ralph's again! I bought my Easter dinner items, which included fresh eggs, ham potatoes and so forth. I boiled my eggs to make deviled eggs and was looking forward to it. I started to peel my eggs and noticed that they were NOT FRESH! The damn things would not peel and the shells were stuck to the egg whites to the yolk!!! Never ever again!!!!! read more

When having lines open 5 people deep I thought I should ask someone to get the alcohol for my order ahead of time to save time but they said nope against policy have to make them get the liquor before hand have to force the long line to wait even longer than they are Should really change that policy to cut down on wait times read more

Tried to return some items that i bought from another ralphs. Their website clearly states that return can be done at any locations within 30 days of purchase at ANY LOCATIONS. But the manager said i would have to go to the store i purchased from. Great customer service this one offers. Dont mess up on your purchase here. They might not take your return. read more

Wow two stars y'all are harsh. Everyone's friendly here and everyone seems to know each other at least when I been. Right by the bank so it's convenient. Always got stuff on sale in the deli which is where I go. Other than that Ralph's is Ralph's. You guys got high standards for ladera heights grocery stores. read more

BEWARE! I dropped my wallet. When I went to go to Lost and Found, my wallet was there and someone turned it in. However, the cash was all gone! My credit cards and I.D. were intact. I have a gut feeling a store worker was a thief!!! read more

Roman Helped me with a dish I wanted to make today He was so nice and took his time guiding me though everything and helping me find what i needed also recommending me new things to try out thank you to him!! his service was great !!! read more

I shop here all the time. There's good employees and not so good. There are never any baggers and the cashiers will not bag your items until you pay. I will bag my items to help out but when I go to pay the cashiers will just stand there and won't finish bagging. When i get my receipt they push the rest of my stuff and move on to the next . I feel the manager needs to retrain their team on customer service most of them doesn't seem they want to be there understandable but they are hired for customer service so that's what they need to give . read more

This is one of the largest Ralph's in the area. I love that that there are two areas for self checkout. I stop in here on my lunch and I wish not to spend my lunch in long lines. This store also has been reorganized. The isles seem to be a little tighter with this reorganization of the store. The deli is fast and has fresh food. This store is clean and stocked with fresh food. This location will fry your seafood if you wish. The employees are helpful. The price are reasonable but the great savings come when you use your rewards card. Those points can be redeemed at a local Shell gas station or a Ralph's gas station. The app is a great way to purchase your groceries and have it ready when you arrive to the store. This is my morning Starbucks. You can order via the Starbucks app and your order is ready when you arrive. read more

Ralphs - Grocery Near Me - Los Angeles, California

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Didn't go hear for food but to purchase cold cuts.. Service is decent. Ambiance is alright. read more

Not today. I just wanted smoked turkey, an onion and potatoes for baking, simple right? No turkey and the russet potatoes didn't look good enough to purchase, I wasn't waiting in line for an onion- off to Smart N Final I go hopefully with more success. And also no Ralph's employee available to help on the floor, the seafood frying station had an employee but he was busy, not worth troubling him read more

This is the forgotten Ralph's. The jive Ralph's. The Ralph's of angst, ridiculously long lines, crappy selection, the weak meat array, alcoholic-purchase hassles and Self-Checkout Suffering. Compare it with the Marina, 'Gundo or Westchester locations and you'll see what I'm talkin' about. I will say this...the wicked jazz played on the inhouse system on Sunday Mornings makes shopping then slightly more bearable. Oh, and the chicken salad is as addictive as crack. SO GLAD to finally utilize "weak meat array" in a review. OUT! read more

Horrible Ralph's, the food is not prepared with hygiene, employees are rude and they are treated horribly by managers, do not recommend this location. read more

Cashier literally had an attitude that she had to bag my groceries. Went in on Superbowl Sunday.. store was not busy. The young girl ahead of me bagged her own so I guess she thought I was too. She never said hello, never even looked at me. After she bagged them she literally left them on the counter. And started helping the next lady.. I had to go around to where she was to get my bags to put in my cart. Shop here all the time and NEVER experienced this before. When I asked was she okay the Hispanic lady she begin to help, they both looked at each other as though I did something wrong. ..Terrible customer service.. short hispanic older lady with light brown shoulder length hair .. she definitely was pissed about something. Because she was having a bad day I didn't try and make it worse. But she definitely sucked yesterday. read more

I always seem to have a weird experience at this location. I think it's extremely weird that you have employees standing around doing nothing but they refuse to help you out. For example tonight there was 1 line open, lots of people and I wanted to get something out of the alcohol case. I understand the protocol but it's so weird that your employees can't even grab something for you and bring it to the register. It would save so much time and I'm sure the lone cashier would appreciate not having to go back and forth to get alcohol for customers when his coworkers are literally standing there doing nothing. You guys have a lot to learn about efficiency that's for sure! read more

This has to be the worse Ralph's market I have ever been to . There is such a huge difference when you go to Ralph's in Westchester or the marina. I just happen to be in this area today . First concern is the bate and switch . It's not so Much about the price it's the principle . To take advantage of the people who shop here that don't recognize what they are doing . First there are two sane times , one shows $3.99 the other sane item in a different section shows $3.49. Then they charge you for bags , seeing clearly I brought my own . Again it's the principle. When I brought it to the attention Marshall she had such a nasty attention. She's rude and very condescending. Wishing me a great day sarcastically. She had such a demonic spirit about her . So it they overcharge you $2.00 times thousands of people daily , look at the additional money they are stealing from you. read more

Ralphs - Same product one at $3.99 one at $3.49. - Grocery Near Me - Los Angeles, California

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Local supermarket in LA, needed to get a few things for my stay and found everything I needed without an issue. I did notice that if you do not have their card you cannot get the sale prices that are tagged by the items on the shelf's. Keep that a mind for any tourist or people who are not aware. read more

Ralphs - the exterior of a restaurant - Grocery Near Me - Los Angeles, California

This has been my local Ralphs for over 20 years. This review is based on the immaculate customer service provided by Carmen (young African American girl) she always greets my toddler and I. She is always helpful on the floor. We enjoy coming to this Ralphs because the staff is great. I live between both Inglewood Ralphs and this is my go to. Keep up the great work guys! We appreciate it! read more

The absolute worst. It doesn't matter when you're here; they won't have nearly enough checkout lines open and you're going to wait an hour to pay. Stop skimping on staff and actually have checkout lines open! How are you going to run a business if you can't accept any customers' money? read more

Waited nearly 15 minutes for deli person to come over to counter even though no one else was waiting in line. Horrific service

I'd give this place no stars if that were an option, this place is always out of stuff, rude employees always judging you, the block off the doors because they think you're gonna steal something, bathrooms are never clean, very little parking because they share the lot with a bunch of other businesses, food they sell is always close to the expiration dates, also all there products are very over priced just for basic necessities, honestly I'd shop anywhere else like the Albertsons nearby or Vons. I am disgusted by this place. read more

Ralphs - Always needs to be restocked - Grocery Near Me - Los Angeles, California

I experienced bad service by the checker tonight. I Spent $150 (I know that's not hard to do these days!). I got no "hello," no, "how are you?," no, "did you find everything you needed ok? Nothing but a glowering sickishly bad-attitude-bot of a young woman checking my groceries. When she was done, she handed me my receipt without saying a word! Not a "Thank you, come again." Nothing. Silence. I wasn't expecting anything over the top, just an a recognition that I was there doing business with the company that she represents. After I took her pic, she yelled "what the f*ck!" in front of other customers. Hey Ralphs, is the employee pool so low that this kid is the best you can do? read more

Ralphs - Grocery Near Me - Los Angeles, California

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The service here is awful. From the individuals checking you out to the person gathering the carts...just rude! If they don't like their job, ho somewhere else! Nobody wants to deal with this nasty attitude. I usually NEVER come to this store...and it's viats like today that remind me why! read more

Tuve una experiencia muy desagradable en este lugar debido al comportamiento racista del cajero, quien se burló de mi acento mientras intentaba hacer mi pedido. Su actitud fue humillante y poco profesional, lo cual es inaceptable en cualquier establecimiento que debería tratar a sus clientes con respeto. Espero que la empresa tome medidas para capacitar a su personal en temas de diversidad y empatía, ya que nadie debería pasar por una situación tan incómoda y discriminatoria. read more

This place deserves higher ratings but people aren't inclined to leave positive reviews as much as negative unfortunately. However, I've been going here for years and the staff has always been very kind. There was one worker who was weird and harassed my roommates and I but he stopped working soon after. Some selections of meat and produce aren't the greatest, but that is the fault of food deserts, not this store. All things considered this is a nice local grocery store with friendly workers. If a staff member seems rude (here or at any place), be considerate, and remind yourself that it probably isn't about you. read more