I hired Tucked & Tidy for a $1,500 deep clean followed by biweekly maintenance service. For that…read moreprice, I expected clear communication, attention to detail, and a professionally run experience. Unfortunately, the service fell short on all counts. The "deep clean" took place over two days, but totaled only about 8 hours. While the team was polite, several key areas were missed -- including dusty ceiling fans and other surfaces that should be standard at this level of service. I sent photos and was told the missed areas would be handled during the first maintenance visit. That visit was even more disappointing. Much of the home was left untouched, including the floors. I was told this was due to a "custom" plan -- yet there was no written contract, no scope outlined by email or document, and no communication confirming that entire areas of the house would be excluded. The only conversation was a brief call over a month prior. During the deep clean walkthrough, one of the team members even told me the floors would be part of the regular service, which added to the confusion. When I raised my concerns, the owner responded defensively and focused more on justifying their side than making things right. The tone shifted quickly once I pushed back, and I was left feeling unheard and undervalued as a client. Some things the owner might consider improving on: * Avoid shifting blame to the client when issues are raised -- especially after a $1,500 service. A missed spot is a missed spot, whether or not it was caught in a walkthrough. * Don't rely on a quick phone call as the sole definition of scope -- especially when no written agreement or clear follow-up is provided. Assumptions and verbal notes are not a client communication strategy. * Reach out proactively after a major service to check in. Leaving it to the client to initiate the first real feedback conversation creates a one-sided experience. And don't rely on staff rating requests to provide insight on client's service happiness, this is not indicative of the client's overall experience. Professionalism isn't just about what's cleaned -- it's about how a business listens, responds, and takes ownership. There's room for you to grow here.

Prior to Thanksgiving, I knew our house needed a cleaning. I tend to be the neat freak in my house…read morebut admittedly, I don't always have the time or the energy to stay on top of things. Took to the Google machine to search for a cleaning service and came across Tucked & Tidy. Lauren was beyond responsive to my initial inquiry and came by to do a consultation. We schedule the cleaning and the rest as they say was history. But I will tell you about it! Lauren's team came through right on time as they said. I left my house in their hands as I headed out for work. Lauren came across something and immediately reached out to me to make me aware; I very much appreciated that. Long story short, I returned to an immaculate house. What I paid was well worth it, no doubt about it. I will definitely be booking Lauren and her team in the future for home cleanings.

The worst possible cleaning service and the most unprofessional managers/ schedulers that you can…read moreimagine . They re-schedule multiple times and their cleaning crew ( who don't speak English or claim that they don't speak English ) arrive at timings other than the scheduled time upsetting all your planned activities for the day Once they arrive they call their manager who increases the rate of the service... and if you are not ok with it - they just simply cancel after putting a call to their manager and leave. For the sake of your sanity - avoid this cleaning service who call themselves 'Professional' !!

The cleaning people are especially friendly, very flexible when scheduling or needing to change…read morecleaning dates, and they are efficient. The same people clean every time making the whole process easy for them and me.

I have had nothing short of a great experience dealing with Total House Cleaning. From the owner…read moreBetsy to the regular team who attend to the house every other week, I couldn't be more pleased. When I was searching for a new service last year, I interviewed a number of companies and was impressed with Total House Cleaning for their fair pricing as well as their overall commitment to be fair, honest and above board in their business practices. I chose to give them a try and I couldn't be happier. I use them bi-weekly and the house is always immaculate. No stone is left unturned by my regular team and every time I come home it seems I find something new that has been cleaned. Also, the two team members who come every week are two of the nicest women I have ever met and you can see the value and pride they have in their work. I couldn't be more pleased with my choice.

This company is the best!! We have been using them for 2+ years and they do an amazing job!…read moreAffordable, reliable and so flexible when I have to reschedule. Can't say enough great things and very grateful for how clean my house feels after.

Betty is a real old school house keeper. She cleans all the…read morebasics but she also goes into areas of your house that most cleaners would never touch. She is always on time and keeps going until she's satisfied. I consider myself lucky to have found her!

Hello, I appreciate…read morethe services provided by Betty, Betty is working for us from last 4 years and I am really happy with the services she provides and its always on time job, perfection at its best and always fits in my busy schedule. Thanks Mohit

DO NOT USE THESE PEOPLE. I had to do an unattended house cleaning while I was at work. they showed…read moreup 2 hours earlier than the oppiontment and tried to tell me I heard them wrong. I was required to leave work and was only able to because of an understanding boss. they then proceeded to tell me it took 3 hours to clean a 1000 square foot apartment WITH NOTHING IN IT AS I HAD ALREADY MOVED OUT. these people are liars and cheats. DO NOT USE THEM YOU WILL BE RIPPED OFF

I scheduled a first time house cleaning the week of my wedding. They never showed and tried to…read moreblame me. Once I forwarded the confirmation email, they changed their story. I did receive an apology for the miscommunication. There was no communication the day of the scheduled cleaning. If I was not there, I would have been charged. Not acceptable!

Highly recommend Brilux. They're easy to work with, provide clear and prompt quotes, and left my…read moreplace spotless. If you're looking for reliable people in the area, don't hesitate to reach out to them. I think the value is well priced and reasonable, I did a home cleaning regular, with a few added additions based off my needs. It was delightful.

They were great and on time. Delivered great quality for the value of money on…read more They came in the next day

I've been working with Karol and Kasa Cleaning services for quite some time now. Their work is…read moreamazing and my house is always left spotless and smelling great!! Karol and her ladies are very reliable and accommodating to my every need! I would definitely recommend this company to anyone who wants a nice, clean home.

Very happy with the service they were polite and professional. Very thorough cleaning and it was…read moremuch needed and appreciated. Thank you.

From the owner: At “Rubi’s Cleaning Services” we know how important it is to have a clean environment. That’s why…read morewe offer a reliable and detailed cleaning service, so you can enjoy a spotless home or office without stress. We take care of the cleaning, all you have to do is enjoy! Just a call or message away

Often service businesses get by offering only a strong work product (front end), but with poor…read morecommunications and/or reliability (back end). Or the other way around, Like where you accept a poor work product for nice people you can count on to show up. Crystal Clean Solutions are pros. Whether it was for our daughter's bridal shower or for our house being clean. Their front end and back end left us amazed. All at a decent price.

Fantastic work. A much more comprehensive cleaning than what I was expecting. They completely…read moretransformed the house and were extremely nice and punctual. Highly recommend!