I have been a Mavis customer for the past three years and have had multiple services done on my…read morecars at your Somerset location. On 11/19/2025, between 3:30 PM and 4:00 PM, I brought in my 2007 Honda because it was pulling strongly to one side. If I let go of the steering wheel even for a second, the car would drift toward the sidewalk, making it a serious safety issue.
When I arrived, Jose (name provided by Eddie) took my keys and had a mechanic inspect the vehicle. After the inspection, Jose called me inside and told me that everything was fine with my vehicle and that all I needed was four new tires.
I knew this was not accurate because worn tires alone do not normally cause such a severe pull. I asked the mechanic who inspected my car whether installing new tires would fix the issue, and he immediately disagreed. He pointed out additional problems with the tie rods and other components, confirming that the vehicle had more significant issues.
When Jose overheard this conversation, he became aggressive and said, "You need fucking tires. I told you. you Don't follow recommendations." He then walked away, ignoring me.
I asked for the manager, and Eddie stated that he is the manager.
When I asked Eddie for a cost estimate for the necessary repairs, he looked at me with a smirking, dismissive expression. He stared at the computer screen and began mumbling, pretending to be professional while clearly gaslighting me. His behavior was extremely unsettling--something I have never experienced at Mavis before.
Eddie never provided a cost breakdown. I asked him why he was behaving this way when all I wanted was to have my car properly diagnosed and repaired. I also made it clear that I had no issue purchasing new tires as long as the main safety problem was addressed first.
Eddie responded by saying, "I make a lot of money. I don't need more business."
This statement was alarming and completely unprofessional. At that moment, it became clear that neither Eddie nor Jose had any concern for customer safety, ethical conduct, or even the business's reputation. Their actions were not just unprofessional--they were parasitical, showing a complete lack of morals, accountability, or respect.
Based on their conduct, it is clear that these two employees cannot be trusted, and they should not be allowed to interact with customers inside the garage area under any circumstances. Their behavior raises serious concerns regarding honesty, safety, and proper oversight.
