I can't recommend FBN Auto Sales & Services enough. We broke down on the New Jersey Turnpike with a flat tire, which was terrifying with cars and tractor-trailers flying by on both sides while we were stuck in the middle. We were finally able to get a donut spare on, but after spending more than 24 hours trying unsuccessfully to get a replacement rental car, we were exhausted, stressed, and stranded far from home. We were traveling from Massachusetts to North Carolina with my young daughter and our dog. Our rental car company recommended Mavis, but after waiting there for quite a while, they told us they couldn't repair the tire because of its location and sent us elsewhere. That's when we found FBN Auto Sales & Services, and everything changed. From the moment we arrived, Steve treated us with genuine kindness and compassion. He immediately reassured us that everything was going to be okay and understood how overwhelming the situation had been. While we waited, he even helped entertain my daughter and made sure our dog had water and was comfortable. Those small acts of kindness meant more than he probably realizes. The tire was repaired quickly, and when it was time to leave, Steve noticed how much luggage we had crammed into the rental car. Without hesitation, he jumped in to help unload everything, transfer it to our vehicle, and carefully pack it all back in. He absolutely didn't have to do that, but he did anyway. What could have been one of the worst experiences of our trip turned into one we'll always remember because of Steve's kindness and willingness to go above and beyond. In a world where exceptional customer service can be hard to find, he reminded us that there are still genuinely good people who truly care. If you're looking for honest, compassionate people who treat you like family instead of just another customer, FBN Auto Sales & Services is the place to go. Thank you, Steve, for turning one of our most stressful travel days into something we'll always remember for all the right reasons. read more

My tire popped right next to this Goodyear. I thought I was so lucky to be so close to a tire shop but boy was I wrong. Upon entering the shop I noticed that a customer who was already inside was being told that they don't have the specific tire that she needs. I was also given the same bad news. I find it crazy that A TIRE STORE doesn't have tires for multiple different models at the same time. Luckily I was able to make it to A&J Tires up the street which helped me out. Goodyear also doesn't offer used tires forcing you to pay a premium price even in an emergency situation. read more

Always helpful with my needs. Will advise me on what was more important and to set up others at a later time Jim really knows what he was doing. read more

Let me be crystal clear. In ANY OTHER CIRCUMSTANCE where I see 1.8 stars on a business where I'm about to spend over $1,000 Amanda G is running the other way. HOWEVER, Rakuten was running 20% cash back AND Goodyear had an internal 15% off coupon so suddenly my three (mind ya business) $1500 run flats were $1100. In this economy, I had to roll the dice. Thankfully, Associate Tara got me right. I needed tires on by EOD Wednesday but online was showing a Thursday install date. She confirmed they could get them and scheduled me for Wednesday morning. Now, like the other reviews, my "2 hour" job that started at 8AM didn't wrap up til 12 but that's OK. I'll take a thorough job over a rush almost any day. I felt kinda bad ditching my regular mechanic but these prices were too good to pass up. And the service from Tara was top notch! I'm at the point where everything on my little German menace costs $500 and up so I was slow rolling on getting new tires. But chile I forgot what it's like to drive on tires with tread lmao. I been hitting these corners like Talladega all weekend. 10/10 would go back. Psst: they offer Zip interest-free installment pay. If you need flexibility and don't want to open a new 0% card this might be for you... read more

Goodyear Auto Service - Porsche 911 Turbo of course - Tires Near Me - Somerset, New Jersey

After this review I was contacted by the manager who refunded the amount I had to pay the other shop. Brought my car in for a broken spring left front strut. When they brought it in the shop they damaged the transmission pan. They tried to fix it with a temp gasket and paste. It leaked. Brought it back and they denied it and refused to look at it. Avoid this place at all costs read more

I was pleasantly surprised when I went to Goodyear, swearing never to go there again, but because it was a Sunday and I needed a new tire I held my nose and went! If you read my last review on Goodyear you can see how that visit went. This was a complete 180° difference. The gentleman at the sales counter was friendly and very helpful. Yes I know it was for one tire, but he looked up my record and found that it was on warranty. The Jets v Denver game was on in the waiting room and I had a pleasant conversation on local sports. Upon picking up my tire I was proceeding to put on a pair of gloves as not to get my hands dirty and he insisted on taking it out of my car for me! read more

The service manager was Mack Celestin. In addition to taking care of my car, he was personable, professional and knowledgeable. I trust this service center. Nolan read more

After contacting the number listed in the response I did receive a credit for the amount of the overcharge. They were professional in their response and I thank them for that read more

Dishonest. I had dropped off my Honda Pilot to get new tires and wheel alignment. When I returned, the car had a big dent in the driver side front rocker panel. I spoke to the manager and they completely denied that it happened when the car was in their possession. Unfortunately I didn't take any photos when I dropped off the car. Will never give them or any other goodyear franchise my business ever again. read more

Went to get an oil change....ok no problem....I was recommended a air cabin and engine air filter change....I declined both filter changes because I could do them on mine own....two days later I went and got the filters to change on my own and I pop the hood to change the engine filter and the whole engine box assembly was wide opened rattling, soon after I went to check the cabin filter and it was wide open ....I hate complaining but wtf I love the guys there but why not close the filters read more

Made a 9:30 appointment to replace one tire. The morning of the appointment they said they did not have the tire and waiting for the order. Currently here and it is 3:00pm and still waiting. It should not take over 6 hours to change one single tire. This place is completely inefficient and has no concept of customer service. Go elsewhere and save your time and money read more

If you take your car to be serviced here, don't expect it to be running well after their first go with it. Or their second. Or their third. Or their fourth. Find a place that hires people who graduated fifth grade. read more

Zero stars. Bad service. Please do not bring your car here. I brought my son's car because his catalytic converter got stolen. They charged us around $2,700 & we agreed because we need the car done. We got the car after 2 days but the check engine is on. They said drive it & it will go away, if not bring it to them. We called them after 2 weeks & they said they will order parts & it came on the 3rd week but they can't figure why there's still check engine so they drive it around but on the 4th week they said computer problem & wants us to pay for the labor & computer replacement. Totally unacceptable! They don't care once you paid. So it's better to bring it to the dealer because this place is horrible. We trusted them but now I think we made a wrong choice. I am not even sure if they are certified or license mechanics. Please do yourself a favor & bring it to a reputable place that don't deceive customers. Also, I remember asking if I can get the parts from other place & if they can do it & charge me labor. They said fine if I can find one. I saw a parts online & Jim said - no not that one that is universal. I asked him to show me & he search on the NAPA auto supplies & covered the price so I don't see it. But I saw it was around $700 but I was charged for $1,700 on that particular part but he was sweet talking & saying that we don't even charge you for labor! So WARNING!!! Don't ever bring your car here. They are not good to do business with. read more

When I moved to New Brunswick, Goodyear Auto Service Center in Somerset was the first auto center I took my Subaru to. I have not attempted another place since. They have taken phenomenal care of my vehicle and I, and provide exceptional customer service each chance I come in. They also remember who I am without reading my file, which provides a great atmosphere for me to return to. Thank y'all so much! Adam read more

The store manager, Jim was really kind and took great care of my car! He was receptive to a frustration I had before and made a great effort to find a good resolution. Thank you! read more

I made an online appointment for the next morning, someone called me to tell me they did not have the tire I wanted. He placed the order and rescheduled me for a noon appointment. When I got to GoodYear, they had the tire they said they ordered me and that I was a priority since my appointment was changed. The service took about 45 minutes to complete, and the customer service at the front desk by Tara was excellent. Overall, very quick and efficient, thanks so much! read more

Not the best place to come get work done on the vehicle due to them breaking the windshield on my Acura mdx 2008 when I just went to go get my oil change. Horrible customer service don't bring your kids unless you want them to see cussing up a storm. I've been a customer here for a long time. Just disappointing for a auto shop read more

Do not go here. 930 am appointment, was told it would take around 2.5 hours. Tires needed to be ordered, so I understood I had to wait longer. Came back at 230 pm and nothing had even been touched on my car. Absolutely unacceptable and the least they could do was call and update me or apologize for a long wait. read more

This place is absolutely terrible. I called my tire company, Dunlop (owned by Goodyear), to inquire about the treadwear warranty and they required me to go here for an "inspection." All these guys were supposed to do is inspect the tires and measure the treads. That is all I authorized. Well the inspection was supposed to take 20 min, after an hour they ask if they can talk to me. I knew I had a slow leak due to a puncture in one of my tires. When they talk to me they try to tell me that in addition to the puncture wound, the tire is leaking out of the air fill valve. I told him there is no way, I have filled that tire at least ten times and I tested for air leaks myself. I ask him right away to show me so I can see the tire. So I go into the back expecting that they will spray a soap solution on the tire and that I will see the bubbles. Instead, I am horrified to see my tire completely taken apart and off the rim and a tech that looks like he is 16 years old messing around with my tire sensor, using all of his weight with some pliers in an attempt to turn it. I immediately start asking why the hell my tire is being torn apart, I have not authorized them to do work on my car. Well they said that they called Dunlop and that Dunlop authorized them to replace the inside part of the air valve for free. I stopped them and said "No, Dunlop told you that it would be free, Dunlop cannot authorize you to do work on my car, this is my property and I own it, you cannot work on it without my verbal or written authorization." Well, then the bad news starts coming. It turns out that the tech there messed with the air valve (which is connected to the TPMS sensor enough so that he claimed he "could not remove it because the sensor is broken." So I tell them I do not want it fixed, it is not broken, put the tire back together and I am leaving. Well guess what? They bleeping broke my TPMS sensor. Then they start using language of "Well we will not make you pay for labor, but the part..." I said no way, I was just supposed to be getting an inspection here and then they say well they can put the spare tire on. Then I really started fuming and I told them that if they did not put my tire back together with an operable sensor then they were going to have hell to pay. Finally, they say okay they are going to put in a "new sensor" and put the tire back together. At this point it is 4 PM, I walked into the place at 1:30 PM. It takes them another hour to destroy my sensor and put a new one in- please see the picture I attached of my destroyed senor for reference. This place is the worst. I have never been so disgusted by the lack of professionalism at an establishment. Especially because in my 3.5 hours waiting at the Goodyear place, I carefully noticed that they tried to tell EVERY SINGLE person that they needed an additional repair. It was everything from oil plugs to brakes that they were trying to tack onto people's orders. And this is the kicker, after they mess up my car- they have the gall to try to ask me if I want the tires done there and try to convince me that I need all four of my tire sensors replaced. What?!?!? What planet are these people living on??? DO NOT GO HERE. They are not to be trusted with your property. This is a real shame that Goodyear must be instructing its sites to increase margins by tacking on services. I have never seen such a blatant disregard for the customer and such an obvious attempt to bait and switch every single customer so as to increase margins. Its a real shame, I guess Goodyear is just another American company that is going to lose its base by providing crappy service and somehow expecting that in a competitive market, people won't go elsewhere. I am getting my tires redone today at a local shop and I am getting Hankook tires- they are a South Korean company and as much as I like to support US companies, Goodyear has done nothing to deserve my business or respect. read more

See all

RIPOFF, RIPOFF, RIPOFF. I imagine they're able to stay in business simply because there aren't a lot of nearby competitors (especially in walking distance). Consequently management here must see this as an excuse to gouge prices and take advantage of peoples' inexperience with cars and/or inability to get to other garages. I've had too many negative experiences to completely list here, but here's just a few highlights: *Dropped off my car for a battery change. Hours later I was told that the battery "housing was rusted shut", that the battery couldn't be removed and that I'd have to have the entire housing dismantled. Suspicious, I took my car back without following their suggestion and took it to a local mechanic instead...who changed the battery without incident in 15 minutes. *Girlfriend had a Goodyear coupon for an oil change and dropped the car there. Desk clerk assured her that the coupon was valid. She came back to pick up the car and was informed that they would not honor her coupon because a discount had already been calculated into the store price (???). They refused to return her key unless she paid full price. *The final straw was when I dropped my car in the morning for a simple tire patch. I figured, despite their incompetence in other automotive areas, surely tires were no problem for GOODYEAR. Sure enough, I was told they'd have no problem getting it back to me shortly and they'd give me a call soon. Hearing nothing, I called 5 hours later for an update and was assured my car was "next in line". Went back a couple hours later and my car hadn't even been touched. I asked for my key back in frustration. Took my car to another garage the next day, who not only charged me less than half of what Goodyear would have...but also had the tire patched...you guessed it, in 15 minutes. Automotive issues are always frustrating and are always a part of vehicle ownership...as such, a good mechanic/garage, that respects you and treats you fairly, goes a long way towards easing that frustration. You definitely do NOT get that here. Do yourself a favor...get yourself a ride or take a taxi and venture out a little further. You'll end up saving yourself a lot of time, money and disappointment. read more

Goodyear advertised an oil change for $18.95 ($21.25 with disposal fee) so i purposely went out of my way to bring both my car and my wife's car over there to get their oil changed. They didn't do both cars at the same time because "that would create a glitch in the system." WHATT?? Okey dokey, so we waited for my wife's car to get done first. 45 min later, guy comes out, tries to sell me tires, alignment, and whatever else. No no no. Ok. On to the total...it came out to $29.75. I asked him what happened to the $21.25 special advertised online and he said they had to put an extra quart of oil in the car, so they charged me extra. They also charged me an additional disposal fee. Is it a lot of money? No, but I'm just tired of this bait and switch nonsense. Needless to say, i left without having them service my car (which, btw needed a lot more work done). Good job making that extra $8 guys, you missed out on a lot more. Our two cars will be serviced elsewhere. read more

Took way too long to get anything done. I am currently waiting in the shop for my car, and it took them the entire 9 to 5 on a Sunday for my brakes to get changed. Completely a waste of time. Only redeeming quality is the guy at the desk was nice about it. read more

I brought my car here because one of my tires had a slow leak. I called a few garages to see who would do it for the lowest price. This Goodyear on Easton Avenue in Somerset, NJ quoted me the lowest price of $24.95, so I asked if they could take it immediately or if I needed to make an appointment. He said to bring it right in because they weren't that busy, and so I did. The car was brought in to the garage within 5 minutes. I expected to be out of there within a half hour. So I waited and I waited. I waited 1 HOUR AND 45 MINUTES for a small leak in one tire to be fixed! And here's the kicker... when the car was done, I was told it would cost $41.48, for a job I expected to pay $24.95! So I said I was told on the phone that it would cost $24.95. Why didn't the guy who I spoke with on the phone tell me it would cost $38.90 plus tax for a total of $41.48? I would have gone somewhere else because all of the other places I called were lower than this. They sure know how to lure customers in, who wait and wait and wait for their cars to be done and then WHAM!!!! screw them in the end. read more

Quick, professional and friendly service. They fixed a puncture for free and did not try to "sell" me other products and services I did not need. I made an appointment in advance and had no wait. Thanks. read more

Wish there is less than 1 star! They want to replace the tire claiming is not repairable. Mrtire patch it out for free read more

Goodyear Auto Service - Tires Near Me - Somerset, New Jersey

I didn't even go here, all I did was make a phone call asking if I could get an oil change and an issue with my check engine light looked at. Guy said it would cost $119.99 for a diagnostic alone. Wow, that's a lot of money to get an employee to shove the reader into the car to receive the code. That price doesn't even go towards the inevitable service you get. What a complete rip off. read more

Good service. Waiting area needs updating. We buy our tires here and get them repaired.

Had a leaking tire. They found a nail in the tire and balanced the wheel, within an hour, for $0.00 charge. Excellent service. read more

Had 4 wheels installed and took them about 2 hours to complete which is acceptable, but they left a mess in my trunk with no reason and didn't tell me about it. read more

I set up an appointment and ordered the tires online. I called the day before my appointment and confirmed that all was in order. When I arrived everything went smoothly. I purchased TPMS sensors and they were installed along with the tires without incident. The two counter people I dealt with were polite and insured that I received my two credits totaling $200.00. The waiting area had coffee, a TV, plenty of chairs and there is Dunkin Donuts within walking distance of the store. I have no complaints. This was my first time using this store and I have not connection with the company or staff. read more

Brought my car in to get my winter tires put on and a couple things checked out. Made an appointment for 9:30am online, which said to expect a 2 hour wait for pickup- my car wasn't done until 4:30pm and they charged me $250 to switch the tires and look at my alignment. Absolutely absurd that they were so far off the mark on how long it would take and the man I dropped the car with in the morning was surly and unpleasant. The new employee who helped me check out at the end of the day was extremely polite and helpful, but it didn't make up for the rest of my experience. read more

Do not seem to be on the ball! My stay should be a lot shorter for what I brought the car in for. Had nail in tire and came for oil change. After 1 hour and half they call me like I'm done and say car is ready and nail is gone but did not do oil change. Now here I sit! Lets see how long it takes!! read more

Scheduled an appointment for an oil change at 10AM the next day, and was told I'd be done in approximately an hour. My car was not brought in and worked on until 11:30AM. I sat there until 12:40PM when I realized that my car had been sitting there 10 minutes and no one informed me that it was ready. read more

Do not go here. Went for the first time today for a routine oil change and the employee pushed the $70 synthetic oil on my 2016 Honda Accord with 12,000 miles. He point blank refused to sell me the $25 basic oil change so I left the store to go elsewhere. This is the third three year Honda Accord lease and my vehicles have never had a problem with basic oil, nor have any other shops tried to push synthetic oil on me. Total scam. read more

Used to go to this place for service often. I stopped for the same reason I experienced last time... poor customer service. My car was finished and they forgot about me. Literally forgot. No one was at the counter for some time. read more

Do not recommend to go on weekend, customer service is lack of patient and not professional. For requested check point, not even mentioned on the paper work. The store coupon for some reason, it can never be applied, always gave hard time and refused to accept the coupon. Not so happy experience and will never go again. read more

My bro worked here. Honest people. They know their stuff. I know it says Goodyear, so you just assume they just do tires. Actually, they do more than just put on tires and balancing them. They do brakes, oil change, engine work, etc. Plus, they are next to a food strip mall so while you wait, you can have chinese, italian, filipino food!! read more

I've been coming to this location for 7 years. Recently I've sought out other tire and auto shops. They used to be well pulled together, organized and timely. Today I was in a pinch and I dropped my car off at 8:30 in the morning to have a tire patched by lunch time. Upon my return at 3:40 I found my car up on the lift. They just began repairing my tire. It seems that their performance today seems to be in accordance with their previous reviews on here. As I promised the manager, this will be the absolute last time I ever bring my vehicle here. read more

Not sure why all the bad reviews! I work in the area and come here monthly for an oil change. I make an appointment the day before coming in and they are always quick and professional! I am able to get my oil changed with time to spare on my hour lunch break. Really convenient for my schedule. read more

Their problem here is their computer/pos system is snail like...coupled with a ringing phone and 1 associate at the counter, they expect the associate to be more like a 10 armed octopus. They can be slow if you let them. Make sure to get to know Jim Swallow and make it clear to him you dont want to wait all day for basic services, or they will make you wait. Their service techs always seem to be milling around wasting time, therefore wasting your time. Again, make it clear to Jim your time is valuable, and he will move things along. Sometimes they just seem sluggish. And try not to have your car finished between 4-5pm or you get caught in the shift change...and at that time nobody cares if you get out on time, they only care if they get out on time.. And always watch for the upsell!!! read more