The employees were so embarrassed when they had to ask me to back out due to another mechanical breakdown. This is after a 20 min wait in a line of 12 cars. This carwash has been shut down several times this year, 2023, for problems and maintenance. I chose this location (Neil St. Champaign IL) for convenience but the unexpected closures have been a nuisance. I've been trying to cancel my membership for 3 months but the customer portal on Rainstorm website is always down for maintenance. I have called and left unanswered messages and my emails are never returned. read more

Rainstorm Car Wash - Website customer portal is always down for maintenance so it's impossible to cancel or make changes to your account. - Car Wash Near Me - Champaign, Illinois

When I first retained membership I liked the price and everything, but the part that cleans the side and back of my car is broke so it is dirty on the rear end. I tried the one in prospect and today the compressor is down and was told "to give us 30-40 minutes " before trying back. I try to call the Devonshire location and the phone message is "to leave a fax...". Can't connect with any person using 1999 designed website and it isn't "smart"using a smartphone on the website. Right now there is a line down to Devonshire drive of cars waiting to get in line. The people I have met in person do seem helpful though. Update: 01/18/22 404pm. Devonshire did have one working roller brush that hits the side and backside of your car and it did some decent cleaning. However the prospect wash has two brushes that hit the side and the rear. Two washes usually cleans car good though. read more

Rainstorm Car Wash - Car wash - Car Wash Near Me - Champaign, Illinois

If you're a Rainstorm monthly "Fast Pass" customer and wish to cancel, make sure you do it at least seven days before your next billing date. While this is stated in the nearly 5,000 words of Terms and Conditions on their web site, it is not mentioned when signing up. I neglected to read the fine print online, went to cancel two days before my month was up, and found that my credit card had already been charged. Local and district management flat-out refused my request to reverse the charge. read more

I began my membership with this Carwash when they first opened on Prospect Av and it was great. Fast forward 10 years later and they've gone downhill, vacuums hardly work, tire shine has become non existent and it barely cleans the car. took my truck in for a needed wash and it was damaged and they're balking at fixing it even though it happened while I was on the track after being guided in by an attendant. The Manager jumped into his truck and took off, called two days later and said that he bets that the video would show something hanging, it didn't because nothing was hanging as verified by the attendant who guided me into the Carwash. He later became angry and hung up the phone after shouting that it was prior damage But they have the right one this time! read more

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It's like every employee is completely high as giraffe balls! These cars are coming out dirty and they loan us a small cloth to wash it off ourselves! Cant win with these guys no matter how many chances you give them read more

Went the day before and it was closed, then reopened later. Went the next day. Car came out dirty on back end. Carwash keeps breaking down. Asked for a refund and they asked me to wait while they fixed it. Told them I was going to Prospect location - they told me to tell the guy there and they would rewash it for free (yeah, right). Finally I got my refund after discussion. Am not going back. read more

Had monthly service. Vehicle was never fully clean after going through. Brushes ruined my clear coat. Would not recommend to others. Crew car wash night and day better. read more

I have had good experiences with this carwash in the past, but today the attendants were very rude. My wheels were not on the track and they were condescending towards me while directing where to turn my wheels. They had actually laughed at me! read more

Pushes you through so fast, it doesn't even clean your car, 10/10 would NOT recommend!

These are the spots still left on my car after paying for a $16 wash. I guess even if bug prep is listed under the services you're paying for, you're expected to do it yourself.. read more

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So far so good. I've had a membership here for a few months. Employees are friendly enough. I wish the towels were a little dryer. The last thing I want to do when it's cold out is attempt to dry my car with a cold, damp towel. read more

BEWARE I would give a 0 rating if I could. Don't get the premium service that includes the wheels. Their machines will ruin your rims. We took our car through and one of our rims has a huge gouge in it which will need repaired. The car jolted when the mechanism engaged so we immediately informed the manager on site. We were told to expect an email response. Then they told us our rim was damaged before we got there. It was not. We were treated very rudely by the staff. I have spoken to multiple people since then and they have also experienced the same with their rims. In reading some of the other reviews we have also experienced the same issues. The car is not completely clean or the blowers don't come on. This has happened multiple times. We will not be going back. read more

Went through with a basic wash yesterday. The water to rinse was barely trickling out, leaving my vehicle covered in soap. I had to drive to another car wash with self serve bays and pay more money to re-rinse and dry my vehicle. I also noticed marks on my hood that were not there before. The ONLY good things about this place are the polite staff on hand and powerful vacuums. I'll be sticking to other, touchless car washes from now on. read more

Rainstorm Car Wash - This is what my Jeep looked like after going through. Rip off! - Car Wash Near Me - Champaign, Illinois

Don't waste your money. This place is a piece of junk - and so are the employees. Bad car wash (when it works). Bad vacuums (when they work). Bad amenities (when they have them). Total rip off. I've been a member for over 4 years and have watch it go from acceptable to awful. Soap left on cars - dirt left all over back. Don't even think about calling the Customer Service telephone number -- they won't call back. Go to Triple T or Super Wash. They do a good job and appreciate your business. read more

Always does an amazing job, wish we had one closer to our hometown, would definitely use it more often!

What is it with this place? I signed up for their monthly membership which includes bug prep and after wash amenities - but they claim that due to COVID they had to stop offering those services. I say that due to COVID, they are using that as an excuse and cutting costs. Give me what I signed up for and paid for -- not just the bare bones minimum truly subpar carwash. They don't return phone calls or answer emails either. So save your money and go to SuperWash in Savoy instead. read more

Paint damaged during the car wash. I found scratches on my paint. It is probably due to chips or small rocks in Brush. When I contact their customer service, their manager said they are not responsible for the paint damage, insisted that "at the entrance, there is a sign outlining the types of damage not covered by Rainstorm Car Wash, including "Scratches Inconsistent with Brush Motion"." I am not sure whether adding a sign saying "not responsible for paint damage" would legally exempt them from car damage responsibility. But I will follow up with them when I have some time. read more

Vehicle in front of me stopped during the wash and I was rear ended by vehicle behind me. Rainstorm refused to pay for damage. 0/5 Would not recommend. read more

New owners raised the price to $12 from $10. Put in $20 bill for my wash and got a voucher for $8 instead of change. How convenient to get repeat business. Marketview wash is only $7 and Triple T is $10. Won't be coming here anymore read more

The worst car wash I've ever been to. I decided to give this place one more chance yesterday. There was NO WATER! The brushes worked, the lights worked. My car went through the entire process WITHOUT WATER. I drove to another car wash immediately, and got a good wash. I didn't bother trying to get my money back. Just wanted to be done with the place. Don't know how they stay in business. read more

Went there today for the second time this month, paid $12 for a wash and my car looks no different. Complete rip off! For $12 my car should be clean! read more

Save your $15. Sure, the upgrade removed the bugs from the front of my car, but I was left with horrible water spots all over my car and mirrors. Maybe it's clean, but I just exchanged bugs for water spots so it doesn't feel "clean" to me. Waste of money. read more

Quick and easy and super colorful. You can also buy a fast pass if you're the kind of person that wants to wash your car regularly. Triple T is great, but this is my go to drive-thru car wash spot! read more

If I could give 0 stars I would... $14 wasted on a 15 second car wash that only had water and a blow dryer!!! I paid extra for rainbow foam (NO RAINBOW FOAM) and a rainstorm!! No rainstorm this places sucks so hard and now I'm down $14 and my car is sad. Sigh. read more

There is not that many car wash places in champaign, this one is decent. Kind of pricey for all the add ons but the cheapest one isn't too bad. It basically last 40 seconds and cleans the car, nothing special but gets the job done read more

Having moved back from Chicago, I had my share of car washes. Used promo for free managers special wash which was listed at $20. Comparable to up north minus the hand dry and no touch free. Car was covered tire to roof in dried road salt and all of it was washed off. The free detail cart and vacuums also were nice bonuses. The detail cart had window washing fluid, "all purpose" cleaner and bug remover. Cloth and air fresher also on cart. The monthly deals seem to be best value. Will return and possibly do monthly subscription. read more

Did a nice job. Guys working super helpful great job on my white car and got a second wash at ten bucks. A

They advertise recycled water, pride themselves on the fact, they remove the solids dirt, etc through centrifugal force however in the winter time when the roads have been heavily salted, the recycled water has dissolved salts in it which is very corrosive to a vehicle. I don't care how many hours they have been spinning that water you will never remove the salts from the water unless you distill it or use an electrolysis means. read more

Check your rims (take pictures) before and after carwash. Time stamp. You may need them

Amazing car wash! The 2 guys working were super nice and made sure all the bugs were off my car he sent me through again for free to ensure they were all walked off! Free vacuums and detailing products! Best car wash I've been to ever! read more

i would also give a 0 rating if i could. i bought the fast pass for $5 to start and had it for about 6 months. the wash in bloomington il is horrible leaves soap on the car and water spots and never dries good. i only kept it to go to peoria it works great. i went to the bloomington one this morning to find that i couldnt get through. the attendant told me it was cancelled, i asked him who cancelled because i didnt. he said he didnt know. when i told him i wanted to reinstate it he said i had to pay the now $20 to start it. this is simply a way to get more money out of people. he was very rude and i will report them to the bbb. read more