We hired Seattle Skylights / Roof Boss / Metropolitan Construction because they were listed as…read moreVelux Certified Skylight Specialists. For structural skylight cut-ins, we expected specialists who understood permits, engineering, and code compliance.
This was our worst contractor experience. A job represented as 10 to 12 working days dragged from August 2025 to April 2026. It only reached completion after months of us catching problems, demanding permits and engineering documentation, stopping premature drywall scheduling, disputing improper charges, and chasing close-out documents.
They performed structural work before we were provided permits or engineer-stamped documentation. Their contract said the work would be done to code. Cutting manufactured trusses for skylights requires engineering, permits, and inspection. When we raised the lack of permits over the phone, we were told we had not specifically asked for permits, and that the salesperson should not have included "to code" language in the contract. That was shocking from a company selling itself as a skylight specialist.
After the original install, we inspected the attic ourselves and found cut truss members that appeared to be hanging or not properly attached, no visible hangers, large gaps, odd scrap-like framing, and no clear reinforcement. We had to demand permit paperwork, an inspection path, and engineer documentation that should have existed before work began.
The insulation was wrong initially. The contract referenced R-40 insulation, but they first installed rough R-13 insulation that looked temporary and poorly fitted. We only got that corrected after pushing back.
Even after engineer-stamped details were produced, their crew came back and still did not follow them. We found wrong hardware, missing vertical members, inconsistent fastening, hardware attached on only one face in some locations, and fasteners that did not match the engineered requirements. We warned months earlier that the screws were wrong and would not pass inspection. They denied there was a problem, then later had to send an installer back after inspection required correction.
They tried to schedule drywall before structural and permit issues were resolved. We had to stop that from happening. They framed the permit delay as "King County takes time," but the inspector told us this timeline was not normal and only took this long because the contractor had not followed code and had to get the permit after the fact.
Communication was terrible. Once issues started, the owner became verbally aggressive with my spouse on the phone, so we required communication in writing. Even then, they often did not respond until we escalated. Later he told us that if we had timeline concerns, we should "contact the county and threaten them."
The office and field crews seemed disconnected. Installers did not understand the insulation requirements, structural work did not match the engineer's details, and later the drywall crew showed up without understanding the full scope.
Jobsite management was awful. After one installer was injured, they left Ram Board with blood on it inside our home and did not notify us. We asked them to clean it up and they refused, so we removed it ourselves because we have pets. Later, their crew was visibly annoyed. They also tried to rely on thin painter's tarp where we had asked for proper floor protection.
They left a Honey Bucket in our yard for months and appeared to forget about it until we reminded them near final payment. Their final invoice included charges for things they did not do, including interior scaffolding even though no scaffolding was used.
Even after closing out the balance, they never responded to requests for the lien waiver/release discussed at the beginning and referenced in the contract.
Completion does not redeem the experience. I would never hire this company again or recommend them for skylight cut-ins. A certified skylight specialist should not require months of homeowner pressure to complete a code-compliant job.
