We should have taken heed to the previous warnings posted about this place. We went in and were quoted a half hour of labor if we brought in our vehicle to get setup with a brake controller that we were ordering. The owner who gave us the quote was aware of our vehicle make and model when he gave us the quote. We ordered the brake controller, went in for our half hour appointment and ended up spending over 2.5 hours there in what they called their "lounge" but which actually was more like a small room crammed with way too much furniture and random things they didn't want to deal with putting away, as well as an entire table full of racing trophies. At least the recliner was comfortable.
We all needed a bathroom break at some point and I'll just say I don't believe that bathroom has EVER been deep cleaned. And the toilet said something about removing a rubberband before flushing? I didn't see a rubberband. I flushed anyway.
At about the 2 hour mark, the older guy comes in (he has a younger maybe 20ish year old son (?) that works there as well so I want to be clear as to who I am referring to) and he tells us he can't figure out how to get the brake controller to hook up (which is obvious to us at this point) and that he is going to lookup YouTube videos on how to do it. Annoyed that he didn't already figure this out before we were quoted a half hour and came in for our scheduled appointment on a tight schedule, we continue to wait for almost another half hour at which point we walk up to the front desk and are told our vehicle is ready. So we pay our $55 bill for half an hour. Whatever, at least we are out of there. Or so we thought.
We walk out to our vehicle and it's sitting there open with wires hanging out everywhere and no brake controller hooked up. So we go back inside where they figured out we paid someone else's bill. Ok then. So we wait SOME MORE. And when all is said and done, he informs us that we need to pay our bill and we remind him that we already did, and show him the receipt. He curtly explains that he is charging us more for his mistake because it took him so long. But it's our vehicles fault, according to him. He just kept going around my logic of asking him why we should have to pay him more when it took him longer, not because anything to do with us or our vehicle, but due to his mistakes and lack of knowledge and misquoting without making sure he could do the job. I got tired of going rounds with him and we settled at paying for more time than we were quoted.
The one star is for the comfortable recliner.
EDIT: ever since he worked on our fuse panel to connect the brake control, we had to replace 2 fuses because our RV brake and turn lights were no longer working when they had worked immediately prior to our appointment here, and for some unknown reason our windshield wiper now turns on randomly when we start our vehicle, when it never once had done that before. read more
