we live in water valley south, some days they charge us 20$ and some days they let us in free, zero consistency. the caban are first come first serve so after a family left I claimed the empty cabana specifically for my special needs son in a wheelchair who can't get in the water because their disability lift is out of order. Shortly after moving our stuff into the Cabama the teen "manager" and another older lady who was a "manager " veryyyy rudley accused me of plotting to get the cabana and told me I have the previous family "save it". this was not true and the very loud obnoxious, older lady manager was so loud and inappropriate with what she was saying to me that almost the entire west side of the pool was watching. i explained over and over I did not know the family that just left and nothing was saved. she ended up kicking me and my special needs son out of the cabana and within minutes pulled her favorite "VIP" family from the line and saved and gave the cabana to them.
we love the pool and where we live but this was a horrible interaction that I did escalate to the top manager of the pool and never heard anything back. Beware: if ur disabled their state requirement amenities are not actually working, which I'm pretty sure is illegal.
We have been coming here for years but this interaction has changed our mind and hearts about returning read more