This review is not about the quality of work but instead about Yong Choe's work ethic and lack of customer service. We needed some repair done to our pool. He was referred to us by our pool cleaner. Rainbow Pool & Spa came out to look at the job. He gave us a good price. He had mixed reviews on yelp but we ignored the negative reviews and hoped that the positive reviews were more accurate. This time it did not work out for me. We hired him to do the job. He scheduled a day and time. It was on a weekday so I had to take time off from work. Thirty minutes after the scheduled time and he still was not there, we called him to find out what was going on. He said he was sorry that his guys got stuck on another job and would not be able to come that day. Keep in mind that we had to contact him to find this out rather than he calling us to let us know he wouldn't be able to do the job that day. It happens, so we rescheduled for the following week. The day before the job we called to confirm that he was coming because I would have to take time off from work again. He assured us that he would be there the next day between 730-8. We called at 830, he said his guys were on the way and would be there by 10. 1030 came and we just cancelled the job. He could care less. So even though he might have had the best price, he cost me 2 days pay from work with nothing to show for it. read more

Mr Yong and his crew made a beautiful pool for me and he is honest and professional! I am really happy to find him and highly recommend! read more

Rainbow Pool & Spa Remodeling & Plaster - A beautiful design with a very reasonable price !! - General Contractors Near Me - Walnut, California

Rainbow Pool & Spa are a Husband and wife team, Yong and Michelle. They re-plastered and tiled our pool February, 2020. They were easy to work with and completed the job in a timely fashion. A few weeks after they completed the job, a small area of new tile started to fall off. Soon after, Yong sent someone out to fix it and told me if he had to do another fix he would have to charge me for the labor. (In the beginning of the process, he verbally told me there was a two year guarantee on his work) Even so, I did agree to pay for the labor if more tiles fell off. A month after the first tile repair, a few more tiles started to fall off in the same area. I let Yong know and thought it would be wise to wait until winter to do the next repair in case any more tiles fell off during the Summer months. Indeed a few more pieces of tile fell off in the same area during that time. So, in the middle of January, 2021 I began calling and texting Yong to complete the tile repair. When he would not respond to any of my calls or texts, I called Michelle and was finally able to reach Yong and talk to him at her number. He stated he would send someone "next week" at that time. One month has passed since and not a peep. I called Michelle again at her number and she told me to call Yong directly. I made sure to verify his phone number with her to be certain I had the correct number. Unfortunately, after repeated attempts, Yong has made no attempt to get back to me. Needless to say, I was very disappointed with their lack of trustworthiness and accountability. read more

Just had our pool remodeled by Rainbow Pool & Spa Remodeling. I have known Mr. Yong and his wife Michelle for about 20 years. I knew them before there were in the pool remodel business. I also knew when it came time to remodel my pool that I would use them for this project. Not only did Mr. Yong take good care of my pool remodel but his quote was less than was I was quoted by other pool remodel companies. Others took long to provide their quotes whereas Mr. Yong brings his measurement devices and calculates the quote on the spot. Mr. Yong and his wife Michelle would dedicate time to make special visits (even on Sundays) to our house to show us photos of the previous work they did along with samples of the natural rocks, tiles and plaster forms to choose from. They are very professional, honest and dedicated to their work. Mr. Yong even added a few extra items to the project that was not included in the original quote like removing the old tile from the surrounding walk way steps, electrical boxes and replacement of leaky pipes. Mr. Yong also delivered the completed remodel in the scheduled time he promised. The result was exactly as we expected and more! All our concerns and questions were always attended to and we always felt assured we were getting too quality materials and labor. Our happiness was his main priority. If you are in the market for a remodel and live around Southern California, then please do not hesitate to give Rainbow Pool and Spa Remodeling a call. I promised you will not regret it! Attached are before and after photos of the project. Hope read more

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Yong never answers phone calls or texts. After the pool was finished, it cracked in several places. They came back, drained the pool and patched it. Now the patches look like warts on the pool. The deck they poured has low spots that collect puddles and dirt. The salt cell they installed quit working after two years. Now we're seeing new dark spots in the plaster. Beware. read more

I hired Rainbow Remodel& Spa company in February 2022； this is an wonderful decision I enjoyed working with both the owner and the staff. the owner is an Korean American civic engineer, used to work as an contractor auditor in Arabian country, therefore, he is a leader and know how to manage his staff , he manage his staff with outcome indicators since he used to be an auditor; his staff are professional and friendly. today they came to my backyard to work in the morning at 7am so early it only happened in Germany. I never saw workers beginning to work so early in US or other countries except in Germany in 1980's. they did a huge project in my backyard including retaining wall, pool, concrete floor, and etc. the price is reasonable and the completed tasks are professional, I watch their team working everyday and admire their skillful ness and beautiful products. now my backyard and swimming is beautifully in process, I expect that my five grandchildren will enjoy our swimming pool and backyard very much. Yong is a Christian and devoted to serve the people and praise God with reasonable price and wonderful products. He owns moretham 50 professional staff and completes the projects on time; I really would like to recommend this wonderful company to anyone in San Gabriel Vally areas without any reservation. Please let me know if you have a questions to ask regarding this service oriented swimming pool remodeling and construction company, sincerely, Dr Walter Kiang, Ph.D, MSW, MS retired Research Director in County of Los Angeles read more

I needed to re-plaster my pool due to the plaster is starting to crack and chip off. I received 6 other quotes and details for this job. Rainbow Pool was in the more competitive price rang and Mr. Yong was very upfront and not try to up sell anything during the consultation. Their crew and staff was very professional and I'm very happy with the re-plastering job they did. read more

Yong Choe didn't care about the swimming pool renovation for us. He didn't solve any problems. It's been almost a month. Calls are often not answered, and the most important thing is that the promised time has never been complied with. How can such a service attitude still appear at such a time now, it is incredible! His irresponsible behavior affects us deeply, like the beginning of a nightmare! read more

We just finished remodeling just before this past Christmas our 1960s era 92 linear foot pool and 2,100 sq. ft. concrete deck. The project included new concrete, coping, tile, new plumbing & filter, new electrical & pool light and Mini Pebble replaster. Yong and his crew were very professional and completed all work as promised and within the timeframe agreed, even with 3 days of rain. Yong also provided no-pressure helpful design suggestions and was very accommodating in doing some additional minor work at no charge. Mr. Yong goes out of his way to maintain a good rapport with his clients and meet their expectations. His wife Michelle is usually present on plaster day and oversees the crew. She is also very pleasant and professional. I would highly recommend Yong Choe and Rainbow Pool & Spa Replastering. read more

We used their service per recommendation from our pool cleaner that has been cleaning our pool for years. They did a good job in remodeling our pool. The only bothering thing is they said they will also fix the cracks around the pool edges. When the remodeling is completed, they never showed up again to fix the cracks. When we called the following week, they pretended that they didn't know what we're talking about but eventually they said they will come the next day to fix the cracks. After waiting the whole day, they never shows up. Later on, we also discovered that they did not seal the pool light during remodeling so our pool light is now immersed with water and now we have to replace and re-wire the electricity. read more

Very happy with my pool remodel. I had the original plaster in my pool and it was very dated (1970s) they took it down to the bowl and redid the whole thing. I'm very happy with their work read more

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Just used them to have my pool get new plaster, new tiles, new coping and added a baja step. They did a great job and I really liked the pool. The only flaw I can think of is that the owner Yong wasn't on time when he says he would come by the house at a certain time to talk about the job.I even have to call him and ask a few times if he still was coming over to meet up. Other than this, I had a great experience with Rainbow Pool and I would definitely recommend them to anyone who wants their pool remodeled or built. read more

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I do not generally write reviews but I am sooo happy with the pool replastering job done by Rainbow Pool and Spa. Yung and Michelle were friendly, honest and knowledgable. Their crew was professional and highly skilled. If you are planning to have your pool redone, I highly recommend this husband and wife team. read more

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Who has 6 months to wait to repair a pipe leak that wasn't discovered when pool re-plastering was completed? Well, apparently, I had to!!! To give them credit, they were the lowest priced pool re-plaster company I found, it was a husband and wife team who claimed they do 200 pools a year. I believed them and signed the contract. Soon after the job completion, I noticed that my water bill was $500-700 a month. I called them back immediately. After calling and not getting a response, I started calling day and night for several months. They wouldn't pick up my calls. Finally I was able to find one of their workers phone number who was a Christian and he promised he will have his boss come and take care of the problem. They finally sent someone to detect the leak and repaired the issue for additional money. I will never use them again!! read more

We just have our pool remodel nThe owner Mr young very good custom service he stops by my house everyday to make sure the job done right. If u need ur pool remodel give them a call very reasonable price the best customer services. read more

I hired Rainbow Pool and Spa to replaster my pool, replace the tile and install a new heater. I could not be happier with the job. My pool is absolutely beautiful. I interviewed at least five different contractors before settling on Rainbow Pool. Rainbow Pool's bid was competitive (on the lower end), but I ultimately selected them because of Mr. Yong's excellent customer service. read more

I called the phone number thats online, talk to a lady named Michelle. Asked for a quote to move my pool equipment to a different area of the backyard. She said she would get back to me with her availability and set an appointment to give me a quote. Its been two days since I called the first time, Ive tried calling her, Ive have texted her and she has completely ignored me. I would not recommend this business for your next pool job. read more

I have been needing to replaster my pool for a few years now and finally decided to do it this year. After having several companies come out and give me estimates, I decided to go with Rainbow Pool & Spa because of the warranty they promised. This company stood behind their word and did a wonderful job. They were fair, very patient, and quick to respond to any question/concerns I had. The owner visited the job site several times to ensure everything was progressing smoothly. If/when I need to replaster my pool again, I would definitely use and recommend this company. If you are considering a pool remodel, you need to give them a call. read more