I actually have been here multiple times since my initial review and to the owner's comment, the prices are not terrible, especially compared to other sites in New Haven, which are admittedly more pricey. I acknowledge this and wish to address this in my update.The dryers are very hot and do not take long, though they are not the fastest dryers I have used.
The reason for the downgrade is because of the following:
1. This probably speaks more to patrons in Hamden vs. New Haven, but I have found some truly gross things in the washers (used bandaids) and dryers (flossing pick). I know that the night shift attendant does clean the machines as I have seen them do so and they have signs telling people to check their pockets before washing, but I was truly disgusted.
2. lack of mask enforcement while I was here. There is a Black woman attendant who always wears her (double!) mask while working, and everyone generally will too. However, the times when I have seen Nadin here, she wears her mask incorrectly and patrons do whatever they wish with their mask. Examples are set at the top, and if leadership is lax, patrons notice and will follow.
I probably would have liked it better pre-Covid but my last visit (when I found all the junk in the machines) rubbed me the wrong way. I will take my chances elsewhere. read more