A couple of weeks ago I was in the area and was pleasantly surprised to see a Joyce Leslie store. I hadn't shopped at Joyce Leslies since I was a teen and I figured since I really loved them as a teenager, my own 13-year old would appreciate their clothes. So I quickly parked and ran in the store.
I purchased quite a bit of things for my daughter and a few things for myself. I asked the man at the front if I could try them on. He said dressing rooms were closed but that I could bring them back for a full refund if they didn't fit.
I tried on the clothes when I got home but the quality was horrible. They were see-through and the material was just plain old cheap. I really should have left them there at the store. The tops I bought for my daughter were "okay" though. She's a teen so quality is not necessarily an issue but style is. I planned to return the clothes for me in a few days.
A few days later, the exact day I planned on returning the clothes, I was in a car accident with my teenage daughter. Thank God we were okay but I was completely out of commission with a vehicle.
Finally, after a week I got my rental car. I went to Joyce Leslie to return the 2 dresses I purchased but the man at the front- the same man that advised me I could return the clothes for a full refund - pointed to the receipt and said that I could only return up to one week. I must say I was pretty disturbed. This was the man that told me I could get a refund if it didn't fit. Out of courtesy, he could have told me I only had 7 days! He circled the small print on my receipt and then pointed to a sign that had small print at the register. I was very disappointed and disturbed to say the least. If I had known, I would have had one of my boys return the items.
In lieu of a refund, I asked him for store credit which he gave to me. It looked like a receipt. Who does paper store credits anymore? That's how antiquated their system and policies are. I left out the store very upset and figured I would go to a different location of Joyce Leslie another day and at another location when I wasn't so upset. I figured I'd take my daughter with me so she could pick out more items.
I went across the street to the nail salon to get a pedicure. While I was there, I took out my credit to snap a pic of it for Yelp so I could show how trifling their store credit looked. That's when I noticed the store credit expired the same day!!!!!! I couldn't believe it! After I had words with the man in the store for not giving me a heads-up with the return policy, he purposely didn't tell me the credit would expire the same day.
Luckily after my pedi, I walked back over to Joyce Leslie and used the credit. Luckily the man that was at the register previously wasn't there since I had a few choice words for him. There was a woman at the cash register.
I stood in line and when she was ready to assist me, she looked at me and turned her hand up as if to motion "what're you gonna do?" Lol Its been a long time since I've seen such unprofessionalism in a business.
I used the credit to pay for my items and walked out of Joyce Leslie feeling relieved, knowing I'll never go back there again.
I read their reviews for other locations...seems there's a trend of unprofessionalism and bad service going on at ALL their locations. I would say room for improvement to say the least but maybe it's just time for them to dry up and go out of business. They're taking up good "brick and mortar" space.
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