I purchased a pair of shoes Friday. I was concerned about the shoe's Velcro strap. I tried the shoes on in the store and they felt fine to walk in. They were comfortable and all. Here's where it goes downhill. The manager was the cashier, I didn't know she was the manager at the time. I asked her before paying what their return policy was because I wanted to make sure when I wear the shoes I don't fall. She said she understood and that if I bring them back with the receipt, original box and packaging in 10 days I'd get a full refund. I wore the shoes for 20 minutes on Saturday. Getting out of the car the Velcro strap came undone and I fell. Monday I head into the store to return them and a different employee tells me I cannot return them because they're worn. I explain all that I told the first girl and she says come back tomorrow after seeing that it's the manager that rung me up.
TODAY I revisit the store. The manager recognizes me and remembers our conversation. What she miraculously doesn't remember is that she didn't tell me I could not return the shoes if they're worn. I would feel better about all this if I was aware that purchasing the shoes meant I couldn't return them, whether I fell or not. It's just dishonest of the manager to scam someone into a sale.
Terrible customer service and a scam return policy. read more