I ordered fresh spring rolls, wonton soup, and Singapore noodles three weeks ago. I ran and got order while caring for my 91-year-old Mother.
The quality and palatability of the food was HORRIBLE and inedible. When I called the next day (because I "should have called that night"- quote the owner) I was admonished about not calling after receiving the food. She stated she would keep my name behind counter. NO REFUND!
The o fresh spring roll wrappers were excessively gummy, making them difficult to bite or chew, and quite frankly, they felt unsafe to eat. The wontons were undercooked and doughy and gross. The Singapore noodles were also disappointing, seeming hastily prepared and lacking in flavor.
I understand that there may have been changes in the kitchen staff at 430pm, but consistency in quality is essential, especially when I am spending my hard, earned money that could be spent else where.
When I reached out to discuss my concerns, I felt dismissed by the owner (NO REFUND!) and not appreciated as a patron... with whom she makes her livelihood.
When calling tonight, (to get my $25 meal replaced as she had stated it would), the owner, admitting she remembered my initial complaint, spoke to me hatefully, harshly and with speculation. I was made to feel as though I was lying and trying to take advantage.
I received a crappy undercooked and unedible meal but yet all I'm gonna get is lip from the owner.
Instead of wanting to replace the order and make it right I was presented with an owner who was apparently concerned only with her profit with the price of noodles and rice, not quality.
I have enjoyed many meals in the past, which makes this experience all the more disappointing. The customer service I received during this interaction was NOT satisfactory and frankly off-putting and downright RUDE. The owner's dismissive and accusatory attitude left me feeling undervalued and unappreciated. I chose to spend MY hard earned $ at that establishment....I use to LOVE this place but the owner left such a HORRIBLE taste in my mouth that I will never give another dollar for her to put into her pocket
TWICE Ive spent my time and energy with them and TWICE I got nothing but destain, bad food and horrible customer service.
Please do not spend your $ or your time patronizing a place where you, as the consumer, are not respected nor listened to and treated as a liar and a "noodle" thief.
There are other places with wonderful owners who would appreciate, especially at this time, the business and patronage.
I never understood why they have always been so sparsely occupied.. Maybe its because they encountered the owner before they did the food. That would certainly explain it. read more