Big mistake. We will adopt again in the future, but definitely not from RAIN. Nothing but a poor experience from the start.
We already had one cat for a year and decided it was time to get her a friend. We decided to adopt through RAIN. We met at the PetSmart in Chandler where they gave us our kitten. He is an absolute sweetheart and we love him to death, but he came with many completely avoidable, expensive, and irritating problems.
Vet bill #1. The eye infection. We noticed this right away, and asked if it was contagious out of worry for our other cat. The foster mom assured us he had been on antibiotics for weeks and that he was no longer contagious. She even gave us eye drops and showed us how to apply them. We took him home and by the evening his eye was looking MUCH worse. We became very worried and thankfully decided not to give him any more of the medicine. After texting the foster mom, it turns out she had never given him that medicine before. It was actually prescribed to a different cat. The morning of the adoption she couldn't find the correct meds and gave us a different tube because she "didn't want to send him home with nothing". He obviously had a very bad reaction to the medicine and we had to go to the vet to get the correct stuff. It's also worth mentioning that Marlo, the director of the organization tried to talk us out of going to the vet and asked if she could drop off some eye drops that had been prescribed to one of her cats for an eye infection. We obviously declined, because that is exactly the behavior that caused the reaction in the first place. Do these people not learn?
Vet bill #2. Our other cat caught the "non-contagious" eye infection.
Vet bill #3. The kitten has ringworm. Not only that, but he gave it to our other cat and both of us. We have spent at least $100 on shampoos and washes, not to mention the hassle of bathing both cats regularly and washing our bedding and clothes every day. Our power bill has gone up considerably from running the washer every day. We adopted just before Christmas 2018. As of writing this it is late March 2019 and we are still struggling with the ringworm.
We have spent well over $500 in vet bills, medicated shampoos, etc., all for issues that this cat already had before we adopted, or as a result of neglect by the foster. We also paid a $150 fee to RAIN just to adopt him, which we asked to have returned to us. The answer was yes, but a check was never sent. After a month of waiting and receiving nothing, we reached out again and they said they sent a check, but would cancel it and send another. We finally received a check, but only for half the correct amount ($75 instead of $150). I reached out one last time and Marlo informed me "that's weird, but I don't write the checks".
We're exhausted from the whole situation and decided to just cut our losses. I didn't want to write a negative review for a pet shelter, and even after all of the trouble I wouldn't have written it if we just could have gotten our money back. But now I'm doing it because I just don't know what else to other than warn others. PLEASE, STEER CLEAR OF RAIN. ADOPT ELSEWHERE. read more