Top notch customer service is what I appreciate the most. Great experience buying our new…read moremattresses.

So happy with the service here. I actually went in thinking it was the other big company but prices…read morewere way better here. They also had 0% financing available which was a huge win. Also they had a large variety of furniture online they I was able to order as well. Ended up getting a nice mattress for my kid as well

The salesman was fantastic and very professional and knowledgeable about the bedding and pricing in…read morethe outlet area!

Loud, shouting rude customer service representatives that use ABREVIATONS that customers wouldn't…read moreunderstand unless they work for the company!!!! They speak extremely rapidly and won't allow you to ask any questions!!! Won't allow anyone to ask for a manager!!! The worst!!!!!

I lithe store but some of the furniture that has padding like the couch sofas the padding doesn't…read morelast a year they just replace my sofa with a new one 3 weeks ago and it's already feel like crap they send people out but it's worse after they leave I will sell it for $1500. The salesman are great. The product is not worth it

The sales people were great, but the delivery men were awful! They barely tried to get my couch up…read morethe stairs before saying it wouldn't fit. I was rushed through the process of needing to return and was told someone would call for more information, but never heard back. I had to go into the store for all confirmations. Not the best experience. I will say, I also bought a table which I do love! Still waiting on the chairs... but I'm fortunate that worked out.

Good prices and they price match if competitors have lower price. However what rates 5 stars is…read moretheir staff with a special shout out to Randy-thank you for your help. Appreciate you.

After my first appliance order did not show up, (internet order) I called the store in Milford. I…read morespoke to the manager named Dan. I have bought many appliances from this store. (I manage properties) Dan said he would place the order for me and set delivery for the next day. Mind you, my tenant already took off one day of work. A confirmed text was sent from PC Richards with a delivery window of 7:00am - 10:30am. 8:45am a person from PC Richards called to confirm delivery this am and the address. Guess what DID NOT happen!!! CORRECT no delivery!! I called the number that called me- the gentleman I spoke to basically stated that I was still 4 stops away and he saw a different time window. Not sure why when I have it in text. And nothing he can do- what did I want from him. I got a ton of pushback when I asked to speak to a supervisor. Eventually I was put on the phone with Dan the store manager that I placed the order with. Shockingly, I had the same attitude from him. Not his problem appliance was out for delivery and if I don't like it, I can cancel the order. At the end of the day, I was not looking for anything. I called to see what was going on with the delivery. A simple apology that this issue had taken so many sideway turns would have been great. Instead, I was met with an "oh well" attitude. I have to agree with Julio G (review Feb 21, 2025) that their customer service is not good and they definitely do not value their loyal customers. Maybe a little inservice training is needed

I was very happy with my experience at the North Haven, CT Mattress Firm. I was treated well by…read morePeter Conte. I never felt pressured and he even let me bring in my little dog to help test out our new mattress. Denise G

Needed a box spring called the store and sales professional Karen answers the phone, polite…read moreinformative and helpful, drive to store and get wonderful service from both Karen and the other sales professional, thanks Mattress firm for having these stellar people in the North haven store, as an aside I called Karen from Jordans where I wandered through the store with not so much as a greeting...

Thank you so much for your help. Navigating the many choices can be challenging in picking out the…read moreright mattress. Your expertise and knowledge were so helpful. My back problems are history, and we are sleeping so much better. Once again, thank you for your outstanding customer service and for working with us. To top it off, I called yesterday about the black Friday sales, and this fantastic team credited us the difference. Keep up the great work. Walter & Megan

Very unhappy with the delivery service. The salesman, Stephen, told us that when they delivered our…read morenew mattress they would remove the old mattress, box spring and rails. The delivery people refused to take the rails and the box spring. They said they do not take metal and could not get the box spring through a tight corner. We bought the old set years ago from the same store when it was a Sleepy's, and their delivery guys were able to negotiate the corner. When I called the store, I was told that it was up to the delivery company whether or not they will remove something. They called this their NE VIP SETUP SERVICE. They did set up the bed and left it in the middle of the room, not where I told them to put it. The also left trash around the room. When I asked the delivery guy if they were going to clean up after themselves, he just gave me a rude stare. My wife and I had to remove the old box spring, rails and and trash and take them to the dump ourselves. Won't buy from them again.

went in looking for a new mattress because i haven't had one in years. rick was very helpful and…read morehonest about each product. explaining and taking the time to educate you on what you are looking for. the delivery team was awesome and on time as they put everything together and cleaned up.i highly recommend going here. they are looking to make the customers happy not just a sale.

We bought our last mattress more than 16 years ago after our son was born and my wife was…read moreexperiencing back pain and other "postpartum discomforts." It served us well, but it was time for a new one and my wife really wanted a "hotel bed" experience. We shopped around at a couple of places to figure out what we liked, but neither of them really provided much in the way of customer service or worked very hard to earn our business. The last place we visited was Bedding Barn (North Haven), and although Richard was a initially a little gruff with the sales pitch (that was fine with us, we're fine with getting to the point), his attention to us and customer service were top notch. He faithfully did a price match, saving us a couple hundred on the mattress we selected, and provided us with great information about what we asked for, without trying to "oversell" every sheet, comforter and pillowcase. He was so confident about our selection and experience in the store, he had all the paperwork ready for us when we returned later in the afternoon. Even the delivery service was flawless. Our mattress was delivered within 2 days, they called when they said they would call, and showed up when they said they would. One last kudo - the delivery guys helped us to figured out that we had been charged for a mattress set when we only needed the mattress (misunderstanding with the price match). Bedding Barn took care of refunding the difference with no hassle at all. I still recommend shopping around to find the best mattress for your needs, but do yourself a favor and check out Bedding Barn before you purchase!

top-notch customer service and a manageable array of items to try and compare. reasonable prices…read more Joe, the salesman, is knowledgeable and helpful ... but not pushy or hard-sell, which I appreciate. I purchased a bed on Monday afternoon and less than 24 hours later it was delivered by 2 really nice guys who went above and beyond the call of duty to make sure my existing frame was in proper working order before they placed the box spring and mattress on top. Excellent experience.

Carlos is absolutely amazing helped me figure out what dining table would be best for my home…read more Couldn't be more happy! He's so sweet and loves what he does.

If you ask around Stratford for a good deal on a mattress with no hype or pressure, Factory Bedding…read moreand Furniture is the first name that comes up. As previously mentioned, there's no flashy showroom or big advertising campaign. The store is tucked away next to a go-kart track and can be a bit tricky to find, but seek it out. That means you'll only be paying for a quality mattress and getting a great price. I had done some web research about mattresses since shopping for one can be overwhelming. Factory Bedding doesn't have hundreds of "S brand" mattresses (which my research tells me are higher on promotion than quality) but they do have really good value ones. Carlos is very low key -- he's friendly and knows his stuff. We've had our mattress for a couple of weeks now and are very happy with it, in addition to having gotten an excellent deal. The delivery was prompt, too. A side note about how nice the owner is: When we stopped in to shop for a mattress, there was a lady whose car had broken down. She clearly wasn't there to buy anything, but Carlos gave her a place to sit and let her charge her cell phone while she waited for a ride. This bit of kindness and decency says a lot about a person and a business. Don't waste time and energy getting a pushy sales pitch from a chain with a big ad budget. See Carlos first.