This place is terrible in every way to say the least. Jordan is unethical. Has horrible bedside…read moremanner. Lacks proper communication. From billing fraud, medical documents & medical records to violating HIPAA, refusing to treat, giving wrong diagnosis to generate more income by running unnecessary tests and treatment to receive kickbacks. The staff is lazy, rude, and frankly incompetent. overall extremely unprofessional.
One staff member in particular is arrogant,on a massive ego trip,angry and unhappy. Her facial expressions,rolling of the eyes, argumentative tone, condescending, callus, defensive, and combative.Lacking all empathy.
I was a patient for approx a year . Only had one office visit with kJordan. During that visit I was asked to perform a series of tests ie; drawing a clock, walking in a straight line, balancing on 1 foot without arm usage etc. Jordan made insulting comments through out the entire visit "You really should be seeing a therapist" "you are very sensitive and emotional" "You aren't acting normal I recommend you seeing a psychiatrist" "these tests aren't that hard" "you aren't even trying". He mocked me and he scolded me.
I received a new med, referrals to a therapist and psychiatrist.Also,requesting an EEG,MRI and a 1 hour neuro psych evaluation. After starting the new medication I had experienced some random extreme symptoms.I contacted the office multi x to inform of a reaction.
April of 2022 The EEG was preformed by a staff member and by her own admission "I'm still going to school" "Dr.Jordan is a very sweet man and super cool" she explained her sister JENNIFER from HE double HOCKEY STICKS has been working for him for years and that's why he's letting her do the job. "But don't tell anyone". She went on to provide me with other personal details. An accident and hurting her back. Not being able to work. Her physical restrictions on the daily and on a job site. Her daily struggles, finances etc. At this time I expressed my health concerns and requested to speak to KJordan. He directed to "take another 30 day dose" "Your immune system will build up tolerance". He stated "it's all in your head" "you are thinking about it too much" "doesn't seem to be bothering you right now" "there's no need for me to prescribe any meds to fight the reaction let it pass". I left and the reaction got worse. I reached out, I offered to email pictures of my reaction before taking another round. Jennifer responded with "we don't have an email address." "We don't use one the Dr is old school". We continued to play phone tag. She contacted me through out the course of many months and relayed " the Dr wants you to continue medication and He will send over another refill today but, no new medications. Not until you complete a psych eval" "Dr Jordan will not treat your allergic reaction or give any recommendations for migraine treatment until you complete all test" "Dr Jordan is going to contact ur GP to discuss your med plan, allergic reaction(s)etc." " The Dr did contact your GP and they both agree not to treat you due to needing other type of help". She continued to interrogate me and instruct me to discontinue all contact until Ive completed the eval. I eventually did the evaluation and the staff still refused to schedule me. Jordan withheld all information and treatment also instructing his staff too. He caused me pain on so many levels. I even filed a grievance and With that came an extreme level of retaliation. Being accused of drug seeking, faking symptoms, Lying, not cooperating and so on. I requested a copy of my medical records. By which were mailed to me via USPS in an old distorted envelope that was to small, she had wrapped scotch tape around to prevent further ripping. Without any regard for my privacy. Within those records it showed falsifying of dates and times, number of visits and phone calls, physician notations, physician signatures, and private emails between Jordan and a psychiatrist. The same psychiatrist he referred me to that works at loma linda. She thanked him for sending patients to her. She stated "she's a great candidate" She shared our session "summery" notes in detail verbatim. She admitted to recording our session. Jordan refers all his patients as standard practice to this psychiatrist. Pure disgust!!!! Till this day I have yet to receive my original entire records and test results.
Between KJordan and Jennifer they were difficult and worked very hard to push me out once I started speaking up And No one ever answers the phone. They never return any voicemails. I highly do not recommend this outdated "neurologist" and or the entire practice.