We discovered a leaking toilet in our upstairs bathroom was leaking down and causing wet spots in…read morethe ceiling and side wall of our downstairs laundry room. I've never had to use a Water Restoration service before so I browsed trusty Yelp and reached out to Fire & Water Damage. Glad fellow Yelp friend Karen W gave a glowing review! They seem to answer calls 24/7 and I was able to schedule an appointment quickly. Mike was main point of contact and gave us an estimate and scope of work. Basically, they had to tear out the drywall and insulation from the wet area, dry and dehumidify the area for days, and then put on moon suits and remove any mold. We were able to have 2 techs come on a Friday and then let the dehumidifier run over the weekend. We also had to tear out our upper cabinet since the top was damaged by water. On Monday, they came back to remove any leftover mode and patch things up. The total price came in well below the estimate, which is a huge plus. Very happy with the service and efficiency. If you ever suspect you have water damage from leaks, call these guys and get the problem resolved to ensure mold doesn't form or worst, spread. Note that their services are purely restorative - they'll dry out the water-damaged area and get rid of all the mold. You'll need to hire a plumber first to stop the leaks and then afterwards, a drywall contractor to patch up the holes with insulation and new drywall followed by texturing and painting.

If you need a professional team to address an emergency water heater failure that spread water…read moreunderneath ALL of your flooring, you will find expertise and empathy in the team of Justin, Camilo and Sophia. Starting with Justin's prompt inspection, he objectively assessed the damage and walked me through the possibilities and next steps. He was realistic yet reassuring. Then the team of Camilo and Sophia were amazing. Arriving late in the evening they worked for hours on the water remediation job that included pulling off molding/floor boards and setting up fans/dehumidifiers. Despite the scope of the remediation growing, Camilo and Sophia showed their experience by staying calm and just working through the issues. Their professional demeanor and calm made you feel they were taking care of everything and things would turn out ok. The team provides an invaluable service in times of crisis. Bottom line, they will take care of you.

We had moisture build up in our crawlspace, with what we thought was mold or spores appearing on…read morethe soil (white/off white in color). We were concerned about it, worried about any longterm effects it may create to our home and our health, and so decided to look for a company to remove the white substance build up, treat the the whole area, and apply protective barrier to prevent the moisture. After getting an estimate from another company, we decided to go with Bordi Restoration. The work included: scraping the top soil, spray a disinfectant onto the soil, used a HEPA air scrubber, and then fitted a crawlspace moisture barrier. They just completed the work today. The work was estimated for three days, but they finished in two days instead. Everything was done nicely, with the moisture barrier fitted neatly, really clean install. The workers were friendly and respectful of our property. Communication with Craig (owner) was easy, as he responded quickly to our text messages, explained things very well, his responses being detailed, but also easy to understand. It was also easy to communicate with Donovan, the staff member who handled the scheduling and billing, as he was very easy to work with, and very helpful. The value was very good, as the estimated cost was cheaper than the other company, and the work they did came out very nicely. Working with this company was easy and smooth, and we would recommend them for sure. Thank you Bordi Restoration for the great work on our home, and also for the awesome service! Very happy with tour work! Much appreciated!!

First, I'd like to say that the service was great! Craig had came out to take a look at our closet…read morewhich developed surface mold due to moisture and lack of air circulation in the corner and helped us understand if there's other sources of water/moisture/leaks we need to be worried of. We got a quote which was very competitive and reasonable and moved forward to setting a date for the crew to clean and do a deeper assessment. We had accidentally forgotten that we agreed for the work to start on a Thurs instead of Friday, and the office called right away to clarify and sent the team out very quickly after we sent them away. The cleaning crew themselves were great! Shu, the forewoman, was on top of it, communicated the problem and solution in a very straightforward and simple manner. Was very thorough with pictures, instructions, and her assessment. Craig identified that we may need a moisture barrier in the crawlspace to really help decrease the amount of moisture impacting the walls during the rainy season. Another quote for the closet and bathroom clean-up was sent to us, which had not changed in terms of pricing. We knew that the 2nd project would require a new quote later. After 3 days of drying, we contacted Craig to coordinate time for pick up of the equipment. We also received the finalized invoice- the cost ended up being nearly 2x the original quote, which caught us off-guard. Craig explained that the labor hours had to increased from an estimated of 4 hrs to 12 hrs and covered for travel (though we only live about 2.5 mi away from his listed office) and equipment loading time, which surprised us as it was never mentioned or called out. There was already a $100 service/trip charge, so for additional hrs counted for travel felt unreasonable. The crew was on-site for 5 hours max. He did give us a discount which was appreciated, but we felt that the quotes and pricing model were not transparent. This really disappointed us, especially given the quality of service and how easy it was to work with Craig initially. We had a 2nd project to encapsulate the crawlspace which we went with another company whose pricing ended up exactly as estimated, despite taking a 1.5 days more than anticipated.

Good general communication and came and provided a quick and easy estimate and was able to schedule…read morethe work to be done quickly. They were professional and cleaned up well after the work. I also appreciated that they did attempt to limit the extent of the remediation as much as possible, working to preserve as much of the cabinets and structure. As for the cost, I felt it was quite fair. As a counter-example, I got an email quote from another provider that was almost 3X the cost, but didn't even know what the work was. So recommend you definitely get multiple estimates including onsite to verify the extent of the work required.

Great communication, great to work with. We had a wall with water damage and they were very…read morethorough. They set up an entire clean room which was isolated as the space dried out. They went out of their way to remove as much of the problem as possible, and asked very clear questions about what we wanted to do every step of the way. Great experience.

t wasn't a great day when my tenant called and said there was a smell coming from under the house…read more We went over and looked. We had three inches of sewer water standing in the crawl space. It was a broken pipe. I called three companies for estimates. One estimator wanted me to lowball the estimate for number of square feet of floor space in the house for a better price. The other gave a low ball bid, but wanted 50% of the bid price up front at signing, which is illegal. And then ServPro came through with a upfront estimate that met our needs. They did the job quickly , professionally, and took excellent care of the tenant. However, as with any job , Murphy's Law can always put a glitch in the process. Servpro recognized the problem and solved it to our satisfaction. After building two houses, I know bad things can happen. I also know it's the way the contractor resolves the problem that separates a good contractor from a bad contractor. I would highly recommend Servpro to anyone that was interested in having work done. One of the nice things that we experienced is the foreman, Angel, was always available by phone. We must have had over 40 conversations over the course of 3 weeks. I doubt his phone rang more than once before he picked up on the majority of those conversations. When your home is literally floating in S**T, it really feels good to have someone that can help, that is professional, that is always available for reassurance. It's worth your time to get a quote from ServPro of San Leandro.

Do not use them! We had standing water in our condo for 24 hours and all they did was run some…read moreblowers and dehumidifiers for nearly two weeks. They did not remove a single baseboard to check for mold. We now have to go with a different company to do the remediation correctly. On the first day with the new company, they found mold immediately and will move quickly to demo and rebuild. Jose, the manager of San Leandro, did not call us back after leaving three voicemails spread out throughout the 2 weeks. That is super unprofessional! He is supposed to be leading a team to be on the same page for client satisfaction, but instead I am just left frustrated and feeling like it's a shit show. Thanks for nothing Jose!

Alfonso and team did a great job and exactly what I anticipated. He was friendly, but most…read moreimportantly communicated exactly what they planned to do and the process. This made me feel comfortable selecting Alfonso, since I deal with related situations at work and believe I had a good understanding of what needed to get done. I had a toilet upstairs leak through the wax ring and water poured through my ceiling in the downstairs bathroom. I knew I had to resolve the issue quickly as the water was contaminated and would cause mold issues if not dealt with quickly. I received a few quotes, but selected All Action. Alfonso scanned with the infrared camera, delineated the areas that were wet during the initial visit. They removed the wet sheet rock/drywall, wiped/sprayed all exposed areas with an antimicrobial, then ran the air scrubber/filter and dehumidifier for a few days.

Steve and Luis' crew were AMAZING. The before and after pics say it all! Highly recommended.read more

Camilo and the team were fantastic. They took extra care not to damage anything and cleaned up…read morecompletely when done. It was like they were never there. Great service and great attitudes!

Justin and his team dried water damage from a busted pipe in our San Francisco condo. They were…read morefast - willing to come out night-of. They were thorough, and performed minimal demolition. Justin was also patient and courteous. He answered my many panicked questions about insurance, follow-up repairs, etc. Moreover, he clearly states when he's not an expert, and refers to general contractors when it comes to rebuild work Not a con, but tip. Fire & Water is great for water mitigation, but to my knowledge does not handle demolition rebuild (and that focus is probably why they're so great). I'd pick them again 10/10 times, but be prepared to have general contractors lined up after water mitigation

David and team are professional when handling with my water leak and mold underneath my crawl space…read morethat originated from my bathroom. David was understanding and provided me assurance with a step by step process on how he and his team will remediate my issue. Out of the many quotes I received, I ended up going with Raging Waters because of how detail oriented they were and focused on customer satisfaction. Their price was competitive and reasonable Highly recommended reaching out to Raging Waters to fix your issues!

From the owner: At Raging Waters we assist with all Disaster's which include but are not limited to :…read more- Water, Fire, Mold Damage, we also provide assistance with the Re-construction process of the loss to your property. With 20 Years plus in experience and Certified Technicians and Licensed Contractors Raging Waters Restoration Services INC. Will assist with all Residential and Commercial Properties. Our 24/7 Communication line will assist at any time and date including weekends we are here to help!

Premier Pro Restoration, and particularly Drew, helped me out on short notice making sure a tenant…read morehad not caused any flooring moisture damage. This company is fairly priced, responsive, and did what they said they'd do. Highly recommend and I would use them again. Thanks Drew!

Drew Duenas of Premier Pro Restoration (PPR) came out ahead of all six other businesses that gave…read moreus free quotes (in February/March) for mold and moisture remediation and restoration of the affected areas where we had a leak in the master bathroom of our 2-bath, 2-bedroom apartment. Drew offered the lowest bid and a confidence that he and his team could get the job done to our satisfaction. Their work was outstanding! When we informed him that our travel schedule would delay their start until June, he was flexible. His team's thorough mold/ moisture remediation (removing the old moldy vanity, damaged moldy wallboard, and floor tiles) was completed in a week The remediation quickly received Satisfactory test results from SAFE, the environmental testing agency we independently hired. The restoration work then moved well with the replacing of sheet rock on the wall (where mold/moisture had been) but the laying of the replacement floor tiles was stalled when the team discovered that those tiles were slightly too short of matching the original 24"x12" floor tiles. To stick to our budget, we had opted to get the tiles on our own, not realizing that brands can differ in their tile sizing. This resulted in an unexpected interruption of the project for the PPR team while we found another tile brand true to size. Drew remained patient and flexible with us. The tile team did a beautiful job laying the new replacement tiles. After that, the last step was installing replacement vanity which was also done perfectly. Drew was professional and cordial as was his team. He was a delight to work with. He completed our project well and stuck to his original price. We could not be happier! Carla and Raphael D

I recently had a situation where an elderly relative was taken to the hospital and I had to assist…read morewith cleaning up a hoarding situation that had Biohazard elements. Rafael from Speedy Restoration responded to my message within minutes and we agreed on a walk-through the next day. Suzi was the project manager. She arrived promptly, did a through inspection, suggested areas that needed attention and turned a quote around that same day. We were able to schedule within 48 hours which was awesome! The crew was pleasant and professional. They removed contaminated items and did fantastic job cleaning the space. Thanks to the Speedy team for making a difficult situation so much easier. I highly recommend Speedy Restoration for any minor or major cleanups you might have.

I recently dealt with a stressful toilet leak in my bathroom, and Speedy Restoration was an…read moreabsolute lifesaver. Suzi came out promptly for a free inspection and provided a very fair, reasonable quote. Throughout the entire process, her communication was flawless. She kept us updated at every step and ensured all of our concerns were fully addressed. I honestly don't know what we would have done without Speedy Restoration and Suzi's incredible help. She was fantastic to work with, and I highly recommend them!

First Call Restoration fixed the damage to my house after a car rammed into it(!). Vahid was…read moreresponsive by phone and text, and was able to quickly schedule Cesar to do the work. Cesar worked efficiently, completing the work in 3 solid days, which was much faster than I had expected. His work was careful and meticulous, and he did an excellent job of restoring the house to its former state. We also appreciated the minimal impact of the work on us and on the room being repaired; there was very little to pack and move, and no dust on the furniture left in place. Cesar was neat, quiet, and unobtrusive, and cleaned up the work site at the end of each day. We hope we'll never need such repairs again, but if we do, we would want Cesar to do the work!

I want to be clear that this rating in no way reflects the crew that actually came to my house. The…read moremen who did the manual labor to treat our mold and water damage were excellent, hardworking, and professional. All 3 stars is because of y'all My issue is entirely with management. After my insurance company caused complications that led to First Call terminating the job which I understood, I received an invoice in May of last year. I paid that balance in full with two separate checks within two weeks. I have the receipts, the copies of the checks, and the bank statements showing exactly when First Call cashed them. After a full year of zero communication, I woke up today to a voicemail and email threatening to send me to collections within 48 hours. They claimed they had been "trying to reach me" for 12 months, which is untrue. I checked my call logs and my email history; there was absolutely nothing. When I called and provided my proof of payment and the exact dates they cashed my checks, they admitted the "error" was simply because someone forgot to check a box in their system. It is incredibly stressful and offensive to have your credit threatened because a company can't be bothered to check their own bank deposits before sending out threats. As a veteran, I live by a standard of integrity and doing your due diligence. Relying on a "checked box" as the Bible instead of doing actual research is lazy and unprofessional. Do better, not just for your customers, but for the reputation of the guys out there doing the actual work.