Horrible experience. I bought my 12 year son a $100 gift card for Christmas. He was SO excited, but he had to wait a few months to use it because you have to be 13 years old. When he turned 13, I purchased a package that included a vehicle & 12 breakables and I added on 12 additional breakable and electronic items. The total cost was $160. The day of our reservation, we arrived early, walked inside and the owner was vacuuming and didn't even acknowledge us. When she finally did, I told her my son and his friend had a reservation, and she looked at them and yelled "THEY'RE NOT OLD ENOUGH!" I explained that they were both 13 which is why we had to wait a few months to use our gift card. Then she yelled at them to get into the coveralls and at me to fill out the waiver. She was extremely rude. Before the boys went back, I asked if there was a viewing window. She said no, they were going to be in a room with no windows so I would not be able to watch them. I asked the young guy that was going to be taking them back if he would take my phone and get a few pictures for me. The guy agreed, explained the rules and took some pictures. When the boys were done, they came out and said they had fun! The owner continued to be rude and didn't even say goodbye when we left. When we got outside, my son asked me which add-ons I purchased because they were only given a car that was already completely smashed up and 12 breakables. They were not given any of the additional add-ons that I paid for. We turned around to go back inside so I could show the owner my receipt only to find that the door had been locked! The business was still open for another couple of hours so I was confused as to why the door would be locked. I called a couple times and nobody answered. At this point my son realized that there was a mail slot so he stuck his hand inside and unlocked the door because I wanted to talk to the owner since she did not give us everything we paid for and was clearly avoiding us. The owner was nowhere to be found. After a few minutes, she stormed out. I was very nice and I pulled up my receipt on my phone to show her that we didn't receive any of the additional add-ons we paid for. She opened up her computer then all of a sudden slammed it shut and started SCREAMING at my son and his friend saying that they were "entitled little shits" and that when they smashed the car, there was a bottle of glue that was left in the car and glue got all over the floor. She also said that there were obituary papers in the car and that they were "disrespectful brats" because they destroyed the papers. I was speechless because anything that was of sentimental value or that wasn't meant to be destroyed should have been removed from the room prior to the session . Plus what 13-year-old boy (at a
rage room) is going to pick up the papers and start reading them and say "oh, this is an obituary paper, I probably shouldn't destroy it"!!?? My son and his friend were NEVER told by the guy who explained the rules that they couldn't destroy anything that was inside of the car so they assumed it was all fair game. The owner then proceeded to scream in our faces and was very vulgar. She kept calling them "fucking entitled brats" and screamed at us to "get the fuck out". She then followed us out the door and was screaming at us from from the front porch of her building going on and on about how disrespectful the kids were because they ripped up the obituaries that were in the car THAT WE PAID FOR THEM TO DESTROY! She refused to give us our money back for the items we didn't receive and started charging at my 13 year old when he asked why she was ripping us off! I almost had to call police because we were so afraid that this woman. Her behavior was appalling and so out of our control. I'm absolutely stunned that we were treated the way we were in a place of business when we did not do anything wrong! I went in there and tried to be as nice as possible and settle it in a calm manner. I honestly think she was mad that she got caught trying to rip us off and chose to go ballistic in hopes that we would just leave. I see why this woman runs a rage room because she clearly has severe rage issues. I will never go back there again and I am still in shock at how we were treated. Since she never gave me a refund, I had to call my credit card company and dispute the charge. Even though we were treated SO horribly, I took the high road and didn't even dispute the whole amount. I only disputed the amount for the add ons that we never received. From what I've heard, I'm not the only person who has been treated this way by the owner of this business. Absolutely unbelievable! And if the owner tries to deny her behavior, I have the whole incident on video and would be happy to share it on social media and with the local news channels :) read more