Someone gave me a coupon for 20% off to Rafa's (good only on certain days of the week), so I thought I'd try it.
I have a bad back, and the only seating other than a large booth they offered was tables with very hard, flat chairs. I asked the hostess seating me if they had any cushions, and she said no. She told me they did have a couple of booths in the bar, so I had to sit there. Instead of nice Mexican or dinner music in the background, they were blasting loud classic rock. Nothing like hearing "All You Need is Love" in a Mexican restaurant! I guess the really bad artwork of '60s rock stars on the walls, rather than anything Mexican, should have tipped me off.
The salsa came in a tiny dish and was very bland. The waiter never refilled it, and I finally had to flag someone down and ask for a refill after it quickly disappeared. At other restaurants, they put extra sauce in pitchers on your table so you can keep refilling it yourself. The chips were thin, cold, and tasteless.
I wanted a vegetarian Mexican plate that my usual favorite Dallas Mexican restaurant, Ojeda's, offers for $8.00. They didn't have anything like it on the menu. The waiter told me that if I ordered the same elements, it would be $10.95. Seemed a bit high for a plate with no meat, but since I was already there and was curious about how their food was, I said OK, especially because I had the 20% coupon.
When I eat at Ojeda's or even El Fenix, I always order jalapenos and chopped onion as garnishes, which are served at no extra charge. I was told that I would have to pay extra for those. At other restaurants, I also order hot, corn tortillas that I slather butter on, at no extra charge. Rafa's, I was informed, charges extra for those, as well. It's this nickel-and-diming of customers that leaves a bad taste in my mouth (literally).
Most Mexican restaurants serve their water and ice tea in large glasses with straws. At Rafa's, it came in a tiny glass with no straw, which I had to request, along with having to request a napkin other than the (paper) one in which my fork and knife were wrapped.
The waiter brought my food and then disappeared. The food was OK, not great. It was served lukewarm. Even after I poured hot sauce on, it was still very bland. The cheese sauce over my soft cheese taco tasted very un-cheddary.
When I was two bites from finishing, the waiter finally showed up again and refilled my tiny water glass. Never asked how the meal was, if I wanted anything else, if I wanted dessert, or other normal waiter talk. Didn't remove any dirty dishes.
At Rafa's, you don't pay the waiter; there is a cashier. When I went to pay, I handed the cashier (a female) my bill and the 20%-off coupon and waited for her to adjust the price. She looked at me like I was an alien, left, and brought back an older man (the manager? the owner?).
As he was ringing me up, I asked him whether, in fact, what the waiter had told me about the restaurant charging extra for several items that other restaurants offer at no charge was correct. He said yes, they did charge extra for those. I pointed out that other restaurants that are his competition did not. He obviously did not want to hear any customer feedback. Rather than thanking me for my comments, he started arguing with me very defensively. He said that those other restaurants didn't have coupons. Of course, even with the coupon, I paid more than what the other restaurants charge. And if I'd ordered the same thing at El Fenix that day (a Wednesday), it's their Wednesday Special, for which I would have paid $5.99 (plus all the jalapenos, chopped onion, tortillas, pickled vegetables, and butter I want at no extra charge)!
When I got home, I was curious and checked my receipt. It turns out he had taken the 20% off the price of the food, but had calculated the tax on the original, higher food price, rather than the adjusted food price, so the total was higher than it should have been. Again, we're talking not that much money, but it's the nickel-and-diming principle that says a lot about the establishment's attitude toward its customers, especially given its borderline Park Cities and Inwood Road mansion-filled neighborhood location.
And while we're on the subject, I think it's really tacky having to dine at a table covered in cheap paper torn from a roll (looked like newsprint), which barely even covers the table and keeps curling up. No placemats, no cloth napkins. Uncomfortable and totally cheap! read more