I really wanted to give this salon a fair chance, but unfortunately I left extremely disappointed…read morewith how my experience was handled.
I walked in later in the evening and asked if they were still accepting walk-ins. I completely understood that it was late and honestly expected them to tell me no. Instead, May immediately told me to sit in chair three and agreed to do my nails.
Shortly after she started, the salon lights automatically shut off because it was after hours. At that point, we discussed finishing them another day. May asked me to come back two days later, but I explained that I was leaving town that morning and could only come back the following day. She told me she wouldn't be working that day and insisted on continuing that night instead.
We ended up sitting there for around two hours in the dark, using our phone flashlights so she could see my nails. Multiple times throughout the appointment, I could tell the quality wasn't what I wanted, and I asked if I could just come back the next day and have someone else finish them. I was repeatedly encouraged to let her continue.
Once the nails were finished, I still wasn't happy with the designs and again asked to return the following day to have them corrected by someone else. The designs were removed, so I ultimately left that night with my nails unfinished but still paying.
I then had to drive back to the salon (very far out of my way) the next day specifically to have them completed. While the second result was better than what I had received the night before, the entire experience was frustrating and not what I would expect after spending that much time and money.
There also seemed to be a significant miscommunication regarding the price. I paid the first night and was under the impression that this covered the service. When I returned the next day to have my nails finished, I was charged again. When I questioned this, I was spoken to very aggressively by someone who hadn't even been present for the original conversation between May and me, and I was told a version of what happened that was just simply incorrect. Even after saying I'll pay, this woman still insisted on being aggressive and speaking on something she had no knowledge in.
I understand that I came in late, but I specifically asked whether they could accommodate a walk-in and would have completely understood being turned away. Once the salon accepted the appointment, however, I don't think a customer should be expected to sit for two hours while their nails are done in the dark with phone flashlights, leave with unfinished nails, return the next day, and then pay additional money to have the service completed.
I understand there could be a language barrier issue as well but if I had known I was going to be paying I would have just gone to my normal salon that I know is capable of solid work and good customer service instead of driving over an hour in total out of my way to ultimately be yelled at by a woman who had no idea what she was talking about.
Making two trips to the salon, and spending hours dealing with something that should have been a straightforward nail appointment. I don't feel that I should have been charged the full amount given the circumstances, and the way the situation was handled when I returned made an already disappointing experience much worse.
I understand things happen and May did the best she could under the circumstances but the price I paid did not reflect the service I received in the slightest.
