I have no complaint about the technicians BUT American Radiology is no longer in-network for Cigna,…read moreand when I booked my most recent appointment they didn't inform me of this change. (They have always been in-network before, but now they're not.) So I'm having to pay out of pocket for my mammogram.

I wish my review could have been positive. Prior to this experience, I would have given a five-star…read morereview due to a staff member named Miss Theresa. She was kind, empathetic, and like an aunt. I was terrified and scared of having a biopsy in my breast, as I had never had one before and the fear of cancer took over. Miss Theresa came in, spoke with me, and let me know that it would be painless and I shouldn't be scared. However, after leaving the facility because they couldn't do the biopsy that day due to not seeing a clear view of my diagnostic mammogram, today's experience was a whole different level. If I could give a zero, I definitely would. My appointment time was at 8:30 a.m., and my check-in time was at 8:15 a.m. I filled out all the necessary paperwork beforehand. I arrived at the office exactly at 8:30. All I needed to do was sign the breast implant form that's not available for online, and that would have been it. But instead, a staff member argued with me in the open lobby, saying, 'You were supposed to be here at 8:00 a.m.' I said, 'No, it's 8:15 check-in. I've filled out the paperwork already. It's now 8:30. Why can't I get my procedure?' She got on the phone, talking to someone, and then again, out loud, said, 'No, you were supposed to be here regardless.' I was shocked and stunned. I thought they would just go ahead and allow me to get it done since I was on time for my appointment. It was bad enough that I struggled for weeks on the fence about getting this done, only to be turned away. I was so afraid that I literally stayed up all night. Now I have to do this all over again to pump myself up to go. I'm leaning on the side of not getting it done because I'm just tired. Women are dying every day from breast cancer, and for this office to be so careless, harsh, and nasty, I just left speechless. Then they wanted to reschedule me, but I don't want anything to do with that company ever again. Ladies, if you are having issues, stay away from this place because they don't care about you or your situation. It's not even about the money; they just don't want to do their jobs.

Medstar Shah, which is not actually connected to MedStar but an independent franchise, is a full…read moreservice medical facility. However the quality of care is questionable and has been declining as they grow. My primary care doesn't seem to want to treat or refer anything. My gastroenterologist takes lots of labs but ignores patient statements about whether things are getting better or not. My endocrinologist lets her aide decide whether or not patients need refills or not, even to the extent the aide removed one of my prima meds and the doc keeps wondering why my diabetes is no longer controlled as well as it used to be. My urologist did not believe the side effects from a med he prescribed. The lab is undersized and apparently an afterthought despit's the fact it seems as if MedStar Shah physicians rely on labs and not patient input. Overall they seem more interested in patient volume and not actual treatment. I started at Medstar Shah because they have a monopoly on the endocrinologist in Charles County but do not be fooled, it's a low bar of health care in their practice. They do have a good cardiologist.

The facility is always clean. I've had good experiences for most of my visits. Waiting time for…read moresome days are better than others. However, I recommend this place for most services.

Went in for an x-ray. Staff was friendly. Techs were good. I've been here before and for a quick…read morex-ray with no appointment I was happy. I'm giving review before results which I hope will be ready tomorrow.... If not I assume it would be Monday.

very professional and courteous staff from the front desk to the technicians. I highly recommend…read morethem based on my experience.

Been coming here for year for physicals and bloodwork. In my opinion best place in waldorf…read more Appointments start on time, staff are nice and everything run efficiently. Never came in or left with any issues. The ladies that do the blood work are the best I've ever experienced.

I arrived for my 1 pm appointment for an MRI. Checking in at 12:40 as instructed. While checking in…read moreI was told that I was scheduled in a waiting room. And they didn't know how long the wait would be. I was walked down to the 1st floor. When I asked why I was scheduled for a waiting room? I was asked if I confirmed my appointment? Yes, was my response. I did some online. Then it was told to me, "because you scheduled online you scheduled wrong." I clarified that I scheduled with a live rep when I scheduled a week prior to my appointment. Once downstairs I received more lack luster customer service when I was told, "the MRI machine is down. A tech is working on it but we don't know how long it will take." I then explained that there should've been a phone call in advance to explain the downed machine with an offer to reschedule. I received no apology or semblance of sympathy. When I asked about possibly rescheduling there was no appointment for at least 2 more weeks. As I stood making my decision I overheard another representative checking in another patient say to her, "I'm sorry. The technician is at lunch and won't be back until 1:30 pm. Would you like to wait? It's 12:52 now." . My disbelief at the "customer service" of this place is hard to describe. No one hopes to be off work and be met with this. I've been to this location before for a different service and it was pleasant. But the reps must be full from last night's dinner and unable to tap into their "holiday cheer" as I sit here and listen to Christmas music while the lobby fills with patients trying to utilize their patience.

This place couldn't find their asses with a compass and GPS let alone be trusted. The first visit…read morethey overcharged me over by $1700. Six months later and still no refund of the overcharge. Then I scheduled a procedure for next Monday and this morning I got a message that they were going to change my appointment to over a month later because my doctor had an August date on the form. I called them back and told them not to change it until I could talk with my doctor which I did only to find that they gave away my scheduled time to someone else and now I have to be there four days later a 6:30 AM. Do yourself a favor and drive to Georgetown instead.

Bad customer service! They should have been up front with me that they're no longer in network…read more I've been going to them for years and have no problem with the radiologists -- they're great. However, in April I went to get my yearly mammogram and was not told that they're no longer in-network for Cigna, so I'm having to pay out of pocket.

Dr. Antani is a very knowledgeable and capable doctor. He was also very nice and patient with me…read morewhen I asked a ton of questions! His staff is also very nice and responsive. Sometimes my appointment gets pushed back 15 minutes depending on their schedule, but they always let me know in advance. And I've never waited very long to be seen. I got venous ablation and sclerotherapy done in his office, as I had bad varicose veins under my skin (and a few spider veins), which would only become more troublesome and noticable over time. Needless to say, the procedure was a success! My legs feel much better (not as swollen, much lighter, no pain!). Thanks Dr. Antani!

I bought a groupon intending just to go to have several small veins taken care of...but they offer…read moregreat free screening. The ultrasound exam revealed the source of my problem...which was actually the cause of the veins and swelling in my feet and ankles. I underwent treatment and the problem has resolved. They were wonderful. The treatment was easy and although there was some post procedure pain it resolved quickly....so happy never to have the problem with swollen ankles again.

doc wrote script for MRI w and w.o contrast for undetermined ongoing spine pain. LONG family…read morehistory of cancer, mom and twin both passed from different types of cancer and another sibbling has cancer. Yet this MRI facility trying to save some $$ called docs office and spoke to who knows, but not the doc and decided he did not need the MRI with contrast and if he does he can just come back and do another.... We have lived MRI nightmares a long time from myself, my child, whom we lost at 23 from medical issues and other family members. The only way spinal cancer is clearly detected is with contrast... Stop trying to save a $$$ and start caring about your patents.... Will NOT be back....

Always appreciate the expediency of the staff. They are very professional! I highly recommend this…read morebusiness.