I was secheduled for an important ultrasound & My appointment was canceled 9 minutes after my…read morescheduled appointment time, even though I spoke to them beforehand and let them know I and was on my way, and they said it was ok. Instead of saying something right then in there, they waited until I got there to tell me the appointment had been canceled because the doctor "got off at 4:30." If the provider isn't available after 4:30, why are appointments being scheduled that late in the first place? Not to mention, the last time I was there I waited well over 10 minutes (but I guess it ok for the doctors) This time, I left work early, spent an hour sitting in traffic, and got absolutely no apology or acknowledgment that my time had been wasted by the rude individuals at the front desk. Very disappointing annoying lack of customer service and a complete lack of consideration for patients. 1 star. Do not recommend.

Great experience both times I've come here. Was in and out and EVERYONE was friendly. The woman…read moreat the front desk (I didn't get her name) was wonderful. She has the perfect personality to take what can be a stressful experience for so many people and make it more relaxing. The medical professional who saw me was great -- answered all of my questions, cautious, and friendly. Top notch!

First time here. Clean and professional lobby. This building has many other offices which are all…read moredisplayed on the lighted sign in the hallway. I'm here for a second ultrasound but I see a lot of breast health signs for mammograms which is a nice reminder for women.

Dr Hanna- The BEST hands down! He was excellent so friendly, talk me through every step, made me…read morefeel comfortable, and made me smile after being terrified. Aurora- She was so sweet, went through step by step no surprises. Made me feel comfortable. Made sure my biopsy was cleaned and bandage me up well. Nah- Made me feel comfortable, friendly & made it known that they would take good care of me and they did. She was so sweet. She kept me calm while Dr Hanna was working. Kudus best team ever!

If you go to this location, be aware that their entrance is actually around the back of the…read morebuilding. I arrived at 6:30am for my MRI appointment and there was no signage regarding how to enter the facility. I had to discover the entrance for myself when the front door unlocked at 7:00am. Once I entered the office the nurse on duty told me that their MRI was not working and did I get their voicemail. I, of course, did not. It would have saved me a trip. Sheesh. Seems like a shoddy place to do business with. I had no interest in re-scheduling and wasting more of my limited time. Will be seeking a refund from the service that sent me there.

Avoid this place like the plague. They've spent the entire year not returning phone calls,…read morerescheduling, canceling on me before finally letting me know hours before the appointment that they don't take my insurance.

I came in around 7:25 PM, just before their 8 PM closing time, fully expecting to be rushed…read morethrough. Instead, this turned out to be one of the most efficient, friendly, customer-centered urgent cares I've ever been to. From check-in to seeing the doctor to getting my prescription filled and checking out, the entire visit took less than 30 minutes -- and every step of it was handled with a smile. I never once felt rushed, even though they were close to closing. I had also called ahead beforehand, and the receptionist was courteous and made sure I knew exactly what to bring and expect, so there were zero surprises when I arrived. The facility itself was spotless and smelled great too. Every staff member I interacted with was professional and genuinely pleasant. This is now my go-to urgent care, and I'd recommend it to anyone in the area.

I went to this Urgent Care 3-19-26 at 7:08pmthey close @ 8:00pm!! exactly. The set up is very nice…read moreinside TVs , comfortable seating and space. Its layout is like a Maze ! but it's pretty cool and in the back straight ahead it's almost like a factory lab which is awesome!. There no layout like it!!.. I Received Excellent Thorough to the Max care despite the time and its closing!!...The Receptionist Brookelyn make sure to pronounce that E ! lol was helpful, welcoming and so nice esp guiding me where I needed to go but same time letting me find my way with my cane and broke down how things work as it was my 1st time since they've been open a year and a few months!!...Nirse James was cool ! He did EkG/Xrays so smooth and bedside manner was nice to have wasn't stuck up , conversation here and there a lil laughter .Dr Keena Dillard!! Was a true Gem!! she was patient, she was kind and very knowledgeable , she broke things down so I could comprehend, she answered ANY thoughts asked what were my thoughts! , like the care she gave can't amount to any added words just remarkable in her personality and Profession!.. Megan!! Was so nice and understanding she gave me all the Steroids!! Ughhh hate them!! ;(... crazy I went in there for One thing! (Thankfully it all was normal No stroke signs just muscle pains)! Whew!!..Megan was nice , helpful she brought the old skool breathing machine!(didn't think my asthma was even flaring!!) , she came to check on me , the EKG nurse was alright!..Overall I'd definitely make this My Urgent Care and it's better towards the after 5 because they get VERY swamped!! The guy from check in was telling Us! From opening to like 4/5pm. This one does walk-ins and has X-rays!!...

Excellent treatment given during recent visit. Clean facility, no long wait, highly recommendread more

I've had the most positive and pleasant visits to this Urgent Care location. The staff is so nice…read moreand the nurse practitioner I've seen, was such a sweet and lovely person. She really took her time to explain things to me and gave additional information that should help me. She eased my fears. Her bedside manner was phenomenal! I initially came in right before a major holiday in a panic. Since it was fairly new and not a lot of people knew about it, I was able to walk-in and be seen within minutes. I've suggested it to a few family members and they had the same positive experiences. It's a great addition to the area and if I ever require fast and efficient medical services, I will forever stop here first.

I visited this office in early-2023 for an echocardiogram among other tests following a EKG…read more Fortunately my tests came back fine but I'll share what experienced. Upon arrival, I was greeted and asked to fill out multiple different paperwork forms. One of these forms requested I keep a card on file and to another, authorization to take my picture. I asked the secretary what was this for and she informed me the picture was for in the event they had to take you to court/collections to ensure they had an accurate representation of who you were. The card, to pay any bills you had that were past due. Having not experienced this with every other provider I have ever seen, I refused to do either of the two. I know my copayments for my services, and shared that with the secretary. Following her own confirmation, I paid for my service and waited for my appointment. The office was filled with people, and felt very disorganized. When I finally was called back after about an hour's wait, I explained to the nurse that I was there for a specific test, the echo, she shared the tester wasnt there that day and that I would have to return. I asked if I would be required to pay again, and their response was yes. After some back and forth, Dr. Dawson agreed to administer the test. Two years later - I received a bill threatening to be sent to collections if I didn't pay on time. I have lived in the same residence for over three years and have never received a bill. I even had a follow-up with Dr. Dawson and still, there was no bill. I thought it was rather odd that in two years, not a single letter was sent, or a phone call to request payment. Dr. Dawson was a nice, kind Dr. However, I am concerned with the practices used at this office. I tried calling to receive an explanation but my calls were not answered. Often I was put on hold indefinitely.

I was nervous about a stress test and the staff made me feel comfortable. With multiple locations,…read morethis place is convenient. Dr. Dawson was personable and patient.

GO ANYWHERE ELSE! If you do come here you can expect billing and insurance claim issues. DON'T PAY…read moreANYTHING OTHER THAN A COPAY! Had service in 2024 & I'm still dealing with billing record issues and collections. They owe me $!

As I entered, I noticed the waiting room was very bright and clean…read more I went to the window and was quickly checked in, then given some paperwork to fill out before I was called back. As I sat down, waiting to be called back, I noticed an underwater beach scene playing on the television. The water was clear and you could see fish. This is the closest to snorkeling that I will come. It was very pleasant imagery with soft ocean sounds. So soothing to the eyes and ears. The sound was broken by my name being called to go back. I went to the back and was asked my name and birthdate as well as a series of body medal related questions. I was given a room to change in as well as a key to lock the door. After I put on my gown it was off to the X-ray room where I was given earplugs and instructed to lay on my back on a table. A pillow was placed under my legs and what felt like a head brace was placed on my head to keep my head still. I was then inserted into what looked like a giant white tube. The test lasted about 45 minutes. While I was in the tube I heard a series of banging noises as well as what seemed like energy passing around me. After the test was done I changed my clothes and went back to the waiting room to pay my co-pay as well as receive my disc and receipt. The staff was really nice and informative. I recommend this location and would go back if I needed to.

I went to Mid-Atlantic Skin to have a spot biopsied, and a few days later I had an all-over skin…read morescan. Both times my wait in the office and in the exam room was minimal, everybody was very kind and professional, and the doctor was informative and thorough. Communication was excellent. I received a call less than a week after the biopsy (no cancer, yay!) I couldn't have wished for better experience.

Dr Rose Verghese is very thorough, caring, and knowledgeable. She is always very welcoming. Her…read morestaff is also welcoming and friendly. I highly recommend Mid Atlantic Skin Surgery Institute for all your skin concerns and care.