I have used Capital Area several times for myself and my daughter. Each time I have called the…read morestaff is friendly, knowledgeable and very helpful. Never have I waited more the 10 minutes after my appointment time. When I hurt my shoulder I felt at ease for the entire process. Felt they did what could be done to avoid surgery but in the end that ended up being the best option. I felt confident in that decision. Aftercare was wonderful and always available for questions and calls. When my daughter hurt her knee I called in the afternoon. After being told they were booked she ask me to hold on while she spoke to the doctor. Within a few minutes he had opened up a time so I could bring her right in. A huge relief to get her in and looked at. If you are looking for a Orthopedic doctor this is your place.

I would give this place negative stars if I could…read more.. 1. Been there three times, and each time waited for 45 or more minutes after my appointment time before I was taken into the back... only to wait more. I was assured each time "it's not normally this bad," with some excuse. 2. Reception staff was snotty and dismissive. First time I was there I was treated like an idiot because I was unfamiliar with their check-in procedures. At one point, after waiting nearly an hour to have a cast removed, I went and asked when I'd be seen "your next" was the only answer I could get. After two other people were called in two minutes later and before me, I inquired about my 'next' status. The answer was "you're next for YOUR Dr.; there are other Doctors that work here, you know..." Seriously? 3. They made me pay up front for a brace that I needed, insisting that "the way it normally works" is that they bill my insurance provider who then reimburses them, and they reimburse me. I'm sure that would have been true... had they ever actually billed my insurance provider for the brace... so now I'm left doing to leg work to get my money back. If you have a choice, go somewhere else. If you don't, I wish you luck.

Still waiting on a response to both of my emails. I'm just going to go ahead and warn everyone not…read moreto go here unless you want to be scammed. Thanks to this place, not only did they take $275, the doctor made little effort or care into removing my splinter. Acted like she could t do it and that was such a bullshit lie. The doctor simply wanted to grab money and send you to the hospital which btw they charged me $1812 TO REMOVE AN EFFING SPLINTER!!!

The service was excellent it seemed so unreal how professional and kind they were one was Nicole I…read morewish I could remember the other young lady name and the doctor. Thanks for your service.

I usually go to the Prince Frederick office but get blood work here after work on way home. Place…read moreis clean, front desk is friendly. Technician drew blood samples with no trouble, I checked out and went home. No issues and the results were ready next day or two. The care is of good quality when I am there.

This place was wild. I usually go to prince frederick, but came here for a sooner appt. The office…read morewas weird, and the doctor was a mess, kept dropping all of the equipment and papers, wasn't attentive. Then drew my blood which seemed to go fine but the office staff called me to say the blood drawn was done improperly or something and they couldn't get the results needed, so I had to go elsewhere. I had to pay a copay, and I asked if they would just do the test again or refund me for the cost. They refused to redo the test, or help me in anyway, and the lady over the phone literally argued with me and hung up on me. A waste of time, money, and PTO used to get off work for them to do everything wrong. Do NOT go here.

Came in about an hour before they closed. They were not busy. I was checked in, had my vitals…read moretaken, saw the doctor, and had a prescription within 20 minutes. Everyone was nice and ready to help. When I went to the pharmacy a couple minutes away they had already received my prescription. Whoever runs this branch of Urgent Care should give the Charlotte Hall branch some pointers.

I had a great experience at this Urgent Care. I'm new to the area and went in with sore throat…read moresymptoms around 11am on a Friday. I couldn't find this location on Yelp so I came to google just to review. I was in and out. I filled out one sheet of paper and signed some others. I don't even know if it was legible because that's how bad I felt. I waited like 5 minutes and the front desk receptionist, Fran was super funny and kind. She had great energy which was needed that early. Her attitude helped make the process faster and she even said I could finish the papers later if I get called back. She offered me water. The tech that came to see me in the room Heather was pleasant and informative. She didn't jam the swab up my nose like most caregivers. The entire staff had smiles the entire time. Dr. Bernon was pleasant and extra cautious, he had me do an X-ray just to be sure it wasn't bronchitis. Oh and the X-rays are in-house!! That was a relief. The whole process was maybe 45 max. That's one of the fastest visits I've had at urgent care. He didn't just send me home saying have some tea and rest. He gave me prescriptions for my cough and congestion. He even gave a doctors note without even asking! I'm happy with my service and I'll be back when I have any medical issues...hopefully a long time from now though. What I'm saying is, I recommend this location.

I'd give it a negative star if possible, staff is extremely rude and doesn't have empathy or…read moreattention to care. Literally waited hours for a minuscule task, with an appointment! I overheard the doctor telling a patient your fine, your fine while she was screaming!! Please do us all a favor and be a McDonald's manager instead!

I went in on a Sunday .. taken right away. Staff was friendly .. no complaints. I believe the…read morephysician's name was Watson. She was understanding and took care of my needs. Here's another plus .. the office called to check on me .. very cool. Thumbs up to Urgent Care.