Cannot call them, website does not work, and the portal to request an appointment says there is no…read moreappointments through 2027. Did this location close!?

Med Express... walk in or make an appointment... Right?…read more I walk in at 945 am. The Receptionist says, unfortunately, I don't have anything until 1150 am. Don't have anything? So which is it Med Express? Is it walk in or appointments only? False advertising. Sad way to do business.

My daughter was diagnosed with Impetigo last week and it had spread to her ear during that time and…read morehas caused what can only be described as the worst ear infection I've ever seen on a child - literal sobbing day and night, ear completely red everywhere & hot to the touch. Her primary doctor, for the first time for us, royally screwed up the diagnosis and treatment from the get go... Finally after waiting for the meds to work, and seeing they weren't, we took her to Righttime. The lady who saw her was furious at the treatment plan given to her and prescribed a much more potent antibiotic and an ear drop steroid/antibiotic - her ear canal was basically closed from swelling. The doctor gave her a popsicle (they became besties in this moment!) and sent us with the prescriptions, along with her cell number to follow up because she was so concerned. Flash forward to this evening, Makenzie was showing no signs of improvement so I reached out to her via cell - and she responded instantly, asked us to come back in, she was waiting for us at the front desk and took us straight to the back for re-examination. After further conversations, we left with further instructions and to call if no improvement in another 24 hours. I cannot ever explain how what she did for this very nervous momma feels - to know someone cares that deeply enough to share their personal cell number and be so responsive after we technically aren't in her care anymore is beyond words. I've heard enough horror stories about staph infections to be completely frightened. Thank to you Dr. Andrea for being such an amazing person, and if you ever need an urgent care visit in your future I can't explain better than the story above why going to Righttime is the better choice over the others in this area!

Ok I'm here from Texas visiting family and to make a long story short got injured at a nail salon…read more I came to the clinic and could not have been treated better. Very clean. Staff are very professional and genuinely show care and concern. I was in and out within 45 minutes including checking in. Prescriptions sent electronically. Very impressed with this place. If I need medical care again while here, I will definitely come back here.

Based on the last time I went to this Urgent Care when I came to them for help: They actually used…read morequotes around something they claim I said to portray me as a lunatic that's now in my permanent health records and, of course, I got zero help. Run from this Urgent Care, run!

Last night I had one of the scariest moments since becoming a mother. I thought my 18 month old son…read morehad swallowed a button battery. Panicked, I drove to the nearest facility that could do an xray which was this urgent care. Even though they had a 90 minute wait, they got my son back within 5 minutes of me bursting through their doors. The triage nurse was very patient as I cried my son's information to her. The xray tech was very gentle in guiding me to position my crying and confused toddler. The doctor came in very quickly to examine the results and quickly notified me that there was no button battery on the imaging. Everyone was so quick and patient with the entire process. I was advised to go to the hospital for further treatment. As I came home to pack a bag, I stumbled upon the button battery that my cats had been playing with on my stairwell. I want to thank the staff and doctors at this facility for easing my mama mind and being so awesome and fast acting!

I was unfortunately of the opinion that there were no decent and reliable ER facilities in this…read morepart of Maryland. I had tried several and the wait time usually exceeded 8 hours with no resolve absolutely horrible. Some chose to go to Virginia's ER INOVA instead. Recently I went to the Medstar St. Mary's Hospital and I give them a 4.5. In and out within four hours, problem solved and the staff, doctors', nurses communicated with me fully throughout the process and did not leave me guessing. Bravo Medstar St. Mary's Hospital!!!

Terrible, my daughter could have died from a simple common procedure. She developed sepsis and had…read moreto be hospitalized for 2 weeks. They showed no remorse or apologetic at all. The worst hospital in Maryland,probably the country. If you're a minority, don't go there. You may not come out!!! I'm only adding a star because this important message will not post!!!

Follow up to my last review after sitting 10 minutes I was called to the back, with no appointment…read more Thank you so much for realizing I knew nothing of the new appointment policy. A lovely young lady Makayla took the time to explain why this was created. She was also patient and caring! Also new addition PA O Akinbobola was great! He was professional, knowledgeable and understanding. I always loved the service I receive here that's why I travel there, do not live in the area. Thank you wonderful staff please continue to take one's health seriously.

I called their Oxon Hill location, asking about their acupuncture services. The guy that answered…read morethe phone was clueless about when the practitioners come in or what types of acupuncture they offer. He said, "I don't know, they come in at random times." I asked how anyone can schedule a appointment with them if they come in at random times. He didn't know. I asked, "Who there does know?" He put me on hold and never came back. I pity the people that are calling for urgent care. SMH.

fell and broke my wrist while 30 weeks pregnant when I arrived the front desk said that I couldn't…read morehave any water first of all second they didn't do any OB check to make sure the baby was OK. They went straight to focusing on my broken wrist. The ER physician had to phone call in the ortho to review results. They said I basically needed surgery and performing a reduction was not necessary because of the break. I had a very distorted wrist and was in a lot of pain, worried about my risk condition and asked them to please proceed with a reduction and attempt. The physician attempted the reduction and no success. I left the hospital with a very soft bandage that looked like a CVS bandage for the splint and a broken arm for the rest of the day and night with hydrocodone medication. The next day, I decided to go to a better hospital than this one they had an ortho in the ER. They reset my arm and now they're telling me I do not need surgery. Don't go here. Additionally, the other hospital did a great job of checking the baby and transferring me to their OB unit.

Health Portal awful. Impossible to work with. Needs to be more user friendly. I need to add more…read morethoughts for this to be entered. An example of how unfriendly their office technology is.

You have it all wrong and it has nothing to do with you or your cousin being a woman (I am a…read morewoman). . Dr. Szkotnicki DOES listen to his patients. My family and I have been going to him for 15 years with not a single complaint. I have referred friends to him who have also been with him for a very long time and have had not issues. He is a very nice man who has been very helpful to me while I am dealing with a both of my parents who are elderly and sick. I would assume that you would complain about any doctor that doesn't let you treat yourself. Just because you want an anti-biotic, doesn't mean you're actually in need of one. If you were really that sick with bronchitis, you wouldn't have been able to wait two more weeks before going back to him. If you were really that sick, you should have gone to another office for urgent care or an ER. If your cousin could hardly breathe or walk, you should have called an ambulance!

I would like to begin with the excellent care & quality this hospital exhibits and the experience…read morenursing staff . Special thanks to nurse Braxton who played a instrumental role in my recovery as well nurse Wendy & Caitlin in the ICU unit your professionalism unmatch..thanks team

This hospital does not care about the people coming to them do help. My husband was at his DR and…read morethey told him he needed to go to the ER right away. They even called ahead. I picked up my husband and took him to the hospital. No one would acknowledge him. He tried to ask for help and the security guard handed him a clipboard. When he was finally able to get the person behind the counter to speak to him, she responded with "we'll get to you when we get to you". You would think the people working in a hospital would care about others... not at VCU Heath in Tappahannock... shame on them

Came in about an hour before they closed. They were not busy. I was checked in, had my vitals…read moretaken, saw the doctor, and had a prescription within 20 minutes. Everyone was nice and ready to help. When I went to the pharmacy a couple minutes away they had already received my prescription. Whoever runs this branch of Urgent Care should give the Charlotte Hall branch some pointers.

I had a great experience at this Urgent Care. I'm new to the area and went in with sore throat…read moresymptoms around 11am on a Friday. I couldn't find this location on Yelp so I came to google just to review. I was in and out. I filled out one sheet of paper and signed some others. I don't even know if it was legible because that's how bad I felt. I waited like 5 minutes and the front desk receptionist, Fran was super funny and kind. She had great energy which was needed that early. Her attitude helped make the process faster and she even said I could finish the papers later if I get called back. She offered me water. The tech that came to see me in the room Heather was pleasant and informative. She didn't jam the swab up my nose like most caregivers. The entire staff had smiles the entire time. Dr. Bernon was pleasant and extra cautious, he had me do an X-ray just to be sure it wasn't bronchitis. Oh and the X-rays are in-house!! That was a relief. The whole process was maybe 45 max. That's one of the fastest visits I've had at urgent care. He didn't just send me home saying have some tea and rest. He gave me prescriptions for my cough and congestion. He even gave a doctors note without even asking! I'm happy with my service and I'll be back when I have any medical issues...hopefully a long time from now though. What I'm saying is, I recommend this location.

I'd give it a negative star if possible, staff is extremely rude and doesn't have empathy or…read moreattention to care. Literally waited hours for a minuscule task, with an appointment! I overheard the doctor telling a patient your fine, your fine while she was screaming!! Please do us all a favor and be a McDonald's manager instead!

I went in on a Sunday .. taken right away. Staff was friendly .. no complaints. I believe the…read morephysician's name was Watson. She was understanding and took care of my needs. Here's another plus .. the office called to check on me .. very cool. Thumbs up to Urgent Care.