I arrived for my 1 pm appointment for an MRI. Checking in at 12:40 as instructed. While checking in I was told that I was scheduled in a waiting room. And they didn't know how long the wait would be. I was walked down to the 1st floor. When I asked why I was scheduled for a waiting room? I was asked if I confirmed my appointment? Yes, was my response. I did some online. Then it was told to me, "because you scheduled online you scheduled wrong." I clarified that I scheduled with a live rep when I scheduled a week prior to my appointment. Once downstairs I received more lack luster customer service when I was told, "the MRI machine is down. A tech is working on it but we don't know how long it will take." I then explained that there should've been a phone call in advance to explain the downed machine with an offer to reschedule. I received no apology or semblance of sympathy. When I asked about possibly rescheduling there was no appointment for at least 2 more weeks. As I stood making my decision I overheard another representative checking in another patient say to her, "I'm sorry. The technician is at lunch and won't be back until 1:30 pm. Would you like to wait? It's 12:52 now." . My disbelief at the "customer service" of this place is hard to describe. No one hopes to be off work and be met with this. I've been to this location before for a different service and it was pleasant. But the reps must be full from last night's dinner and unable to tap into their "holiday cheer" as I sit here and listen to Christmas music while the lobby fills with patients trying to utilize their patience. read more