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    American Radiology Services

    1.5 (2 reviews)

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    6 months ago

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    Tower Radiology - Front desk

    Tower Radiology

    2.4(18 reviews)
    1.9 mi

    Two stars are for the techs performing my MRIs, they were very friendly and did a great job. My…read moreissue is with Tower itself. First, Tower would not schedule both of my MRIs together. In the past at a larger radiology place in Waldorf, I've been able to schedule two exams for one visit. However I was told this was not an option so I scheduled the one I thought was the most urgent first. Tech could not start the IV after a few tries which was fine. However when I returned for the next MRI a few days later I was told the exam was marked as incomplete Siri the fact the last tech could not get the IV in for the dye. The tech performing the next MRI was able to get the IV and finish the first MRI and second. Days later and I still have no report from either exam. I have no problem with the techs performing the MRIs, they seemed to do the best they could with what appeared to be limited help. However, Tower seems to have no sense of urgency. I went with Tower because they could get me in sooner. However this has not made a difference and at this point I should have just went with another imaging spot. The patient portal is also bootleg. I will absolutely never go here again. I will stick with another bigger name radiology company that has moved into a brand new building. This place may be good for routine imaging, this maybe's good spot but I absolutely would not recommend for an urgent concern.

    The stars I'm giving are solely for the amazing technician who did my CT scan. If you can get past…read morethe extreme rudeness and unprofessional front desk staff then all is well. I don't think I would want to deal with how unprofessional this whole process was anymore so I plan on finding a professional radiology location in all aspects in the future. I would drive 3 hours to a new location before coming back here. The icing on the cake was hearing the front desk complain about being at work and wanting to go home, along with the trash music playing in the waiting area. Just unbelievable. Some customers are coming here for scans and checks for possible cancer and this is who we're working with? Here are more details. My lab orders were faxed TWICE and they did not receive them. Fix your fax machine! Secondly, I called the day before to make sure my appointment was set and to ask how to prepare for it. She was so short with me on the phone, and said instructions were emailed to me. NO they were NOT! She sent the email to me "again" and that was the first email I received. I asked how much water I needed to drink and she said in a short tone "just make sure you're hydrated". Also, patients shouldn't have to greet YOU when they come into the office. You're the front office staff and need to speak up and greet the patients! Avoid this location unless you want an awful experience! I'm not sure who manages this location but your front office staff needs more training!

    Photos
    Tower Radiology - The hallway in/out - the pics on the wall are of DC in the early 1900's. There are also nice metal motivational sayings all along the walls

    The hallway in/out - the pics on the wall are of DC in the early 1900's. There are also nice metal motivational sayings all along the walls

    Tower Radiology - Details behind the CT scanner - a very nice touch

    Details behind the CT scanner - a very nice touch

    Tower Radiology - Low dose CT scanner room - very comfy and provided amazing images (I was in the control room during a scan and work in diagnostic radiology)

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    Low dose CT scanner room - very comfy and provided amazing images (I was in the control room during a scan and work in diagnostic radiology)

    American Radiology Services - radiologists - Updated May 2026

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