Thank you Basswood Family Dental You're simply the best Better than all the rest Better than anyone…read moreAnyone I've ever met. SHOUT OUT to the office staff too! . Great job for going the distance!!!

I have been a patient of Dr Hans at Basswood Family Dental for over 10 years. I always feel…read morecomfortable with the care that I receive there.

I just had my new patient visit here and was really impressed. They got me in about 15 minutes…read morebefore my actual appointment time, which was a pleasant surprise. My X-rays and cleaning were done thoroughly, and while they offered some extra options, it never felt pushy like I've experienced at other offices. Keegan at the front desk was great from booking my appointment to check-in and walking me through the insurance process. Kammy took care of me from X-rays to cleaning and was fantastic, friendly, and professional, making the experience very comfortable. Kelly West was very informative and explained everything clearly, which I really appreciated. Communication overall was excellent. Highly recommend this office if you are looking for a dentist that values your time, gives you all the information you need, and makes you feel at ease. Will be bringing my whole family here.

Never had a chance to have my first appointment. Waited for 3 months and at my arrival, I was told…read morethat the VA (Veterans Affairs) no longer had a contact with their office therefore they couldn't help me. So my questions were 1. Did no one on the scheduling team call and let me know the status of my appointment? Or does that notion require too much professional curiosity? 2. Why was she so sure they couldn't have helped me? I paid the other dentist office I visited that day out of pocket. I could've done the same with them but that's what being prejudice gets you.... Loss of business and a bad review! Definitely WOULD NOT recommend them!! Only gave them one star because you can't give zero or negative stars.

So update I am done with this dentist my son came in to the office which he do all the time by…read morehimself and he was treated so rude cause they assume he was a kid walking off the street.. why would a elementary kid be WALKING the streets at 10am wtf... I would cancel my appointment but it's a 50 dollar cost that will go to collections.. ( I completely understand not wanting people overflowing your establishment, if they not here for service but how would you know if you do not ask). This the second time my kids been treated bad by the front desk staff

They will try to scam you! Don't go here! They are told to up sell you every visit and then when…read moreyou don't want to do that they will not refund your copay! They are scammers!!! Find yourself a decent dentist with nicer staff. The hygienist I had today was such a bitch.

The Dentist was very nice and his staff is Amazing. I felt very comfortable and valued as a new…read morepatient. I would refer him to my friends, coworkers.

Great dentist top of the line staff would highly recommend state of the art equipment fair and…read morehonest

Updating my review from October 28, 2025…read more When Dr. McPhee read my review he personally called me and, in his words, "I'm not making excuses but wanted to apologize for the experience you had. That is not what we want." That level of customer service and attention is rare today and one of the reasons I will continue to use this dental office. However, I do stand by my previous review that the best people at this practice are Dr. McPhee and Helen. If you have a bad experience here, let them know before you leave. They really do care about their patients' experiences.

Professional and friendly staff!! The receptionists and dental assistants were welcoming, patient,…read moreand helpful. They're always making me feel comfortable giving me a blanket and easing any anxiety I might have. There's never a wait to get me back for my appointment. Office is always clean. Dr Haberman does excellent work and always answers any questions I have in detail. Hygienist always are very thorough with cleanings and gentle. Hands down recommend this office !

DO NOT GO HERE! My mother just left and the dentist did her…read moreextraction without checking if the anesthesia was working. She held her down so she wouldn't move and kept yelling at her to do not move. She grabbed her face aggressively while pulling her tooth out without anesthesia. Once she was done she left the room. The medical assistant was there to witness and just said that's how the dentist is. THIS IS UNPROFESSIONAL AND INHUMANE She has high blood pressure and her vitals were not taken before and after the procedure. No antibiotics prescribed and she still has a swollen face after a week and a dry socket

We stopped coming to this office after a few mishaps with our care and the general experience with…read morethe office staff. We had started coming in 2020 and were initially impressed with the thoroughness of the exam and kindness of the clinical staff. The dental hygienist was especially kind and helpful in explaining everything she was doing or recommending. That said, the end of the visit was off-putting. After the cleaning, x-rays, and exam, they ushered me into a room to discuss recommended treatments and payment. My husband was recommended veneers and other dental work to total over $11,000 after insurance. We declined most of what they recommended with the exception of the root canal. Looking back, we should have gone to an endodontist for his root canal, but Dr. Walia represented that she could complete it in the office. I drove my husband to the appointment, which ended up taking 4.5 hours after they initially told me 2. I took him home with a temporary crown, which fell off shortly after arriving home despite following the strict instructions to not introduce solids for a few hours. Upon going to a new dental practice, we were informed that the initial root canal was improperly done and needed further evaluation by an endodontist. Our last visit to this practice was in 2022 after we had an incident with billing and noticed the high turnover of staff at this location. In 2023, I received a bill from the practice despite not receiving care for almost one year. The bill was from 2021. I called the office who informed me that they had "forgotten" to submit to insurance and had attempted to file with the insurance carrier we had provided (United) in 2022. I informed them that the care I was being billed for occurred in 2021 and we had a different insurer at that time (Cigna), so United would likely deny the claim. The office staff attempted to tell me I'd need to still pay the bill or it would be sent to collections despite the care being performed 2 years prior and not going through the proper channels of filing with insurance. I had paid the coinsurance amounts due at the time of service and had receipts proving this information. They finally dropped the billing, but it definitely left a sour taste in my mouth and frankly, felt fraudulent. We will not come back to this office due to the lack of organization and poorly done root canal. I strongly feel that we should have been referred to an endodontist for this procedure, but am concerned this was not done in order to generate more money for the practice. I would caution others from receiving care here.

Great work as always. Dr , tech cared on the follow up as good listeners…read more Checked for any issues, which was minor. Office experience was professional in n out. Highly recommended

4 stars for work and deducted 2 stars for their weird billing. Dedicated 1 star for being rude…read more Had a bill addressed for me but said me wife was the patient... but the dates are wrong and some of the services she swears it was maybe our daughters procedure. When called I got hung up on... So yeah not impressed. I'm looking for some integrity. Anyone have any real recommendations??? I need a dentist

Had an emergency root canal on an old temporary crown and they took care of me on a Saturday…read more Professional and quick. Bummer my shirt got messed up in the process, but glad tooth pain in over. **** Dr. Young's office has some of the most thoughtful staff. When I was waiting for my crown to be ready I was offered a blanket as the exam was a little chilly. Dr. Young went above and beyond when he heard my shirt was messed up from the earlier appointment. Thank you Dr. Young and the entire EQ Dental staff. Y'all are awesome!! *****

Whoa!!! And I thought I had a One (1) Two (2) "PUNCH", but, EQ Dental's staff from Jessica who…read morewelcomed me when I arrived to Jackie who x-rayed my teeth with the patience of a saint, and Susana who cleaned my teeth by picking all the tartar off with a gentle and precision skill !!! Then Dr. Young made sure I knew what had to be done to make my teeth deliver that CHAMPIONSHIP smile once again!!! Afterwards, I sat down with April who was kind enough to explain to me what had to be done on my next visit and what it would cost, even offered a payment plan that was gentle on my pocket!!! If you need any other details just email me at grampsfu@yahoo.com.