I am extremely disappointed with my experience at this doctor's office. Trying to get an appointment has been one of the most frustrating experiences I have ever had with a medical provider.
The office rarely answers the phone, and when someone does answer, I often receive conflicting information from different staff members. Communication is severely lacking, and patients are left to do all the follow-up work themselves.
I have had my referral sent to this office three separate times, yet each time I was told they never received it. This caused unnecessary delays in my care and created a great deal of stress and frustration. Instead of helping resolve the issue, I was repeatedly told to have the referral resent.
On one occasion, a staff member assured me that she would personally take care of the situation and call me back. I never received a return call. This seems to be a pattern of making promises without following through.
To make matters worse, I was informed that my files had been lost because I had not been seen in approximately ten years. While I understand offices may have policies regarding older records, I was shocked by the lack of organization and professionalism surrounding my information. Rather than helping me navigate the process, I was left feeling like no one was taking responsibility.
The overall level of professionalism in this office has been disappointing. Important paperwork is misplaced, phone calls go unanswered, messages are not returned, and patients are left without clear guidance. Something as simple as scheduling an appointment turned into a lengthy and exhausting process.
Patients should be able to expect timely communication, accurate record keeping, and basic professionalism from a medical office. Unfortunately, my experience has been the complete opposite. I hope management takes these concerns seriously and makes improvements so that future patients do not have to deal with the same issues. read more
