I hate to leave this review because Dr. Tamerisa is a pretty great doctor. She is kind, takes her time, and does her best to find solutions to your problems.
Unfortunately, every time that I have visited her office, my time has been completely wasted. The first time I came, I sat in a room by myself for almost an hour and a half. The second 45 minutes. My third time, which is now, I have been waiting for an hour.
After my first appointment, I was given another patients lab order. This lab order had extremely personal information such as address, phone number, date of birth, etc. When I noticed the error, my phone calls were not answered. I drove over to the office to get the correct lab order, and several staff members were in the office. I get there are other things to do, but when a patient calls 3 times and there's no attempt to answer, that raises problems. Several days later when I got a call back, the office staff was curt and rude to me, acting like it was my mistake that they gave me the wrong order.
When I scheduled procedures with the office, I was not told how to prep for the procedures. I had to call the day before and ask what I was supposed to do. Again, office staff acted like it was my fault that I didn't know how to prep for these surgeries. A family member had to go to the office to pick things up for me because I had to work.
Today, I had two appointments scheduled. The first one was ignored, and the second I sat and waited an hour for. When Dr. Tamerisa finally came in, she was shocked that she hadn't seen me sooner based off of my lab results. How was I to know that I was supposed to come earlier when no one reached out to me to say they had my labs, or that I needed to schedule a follow up appointment.
I am extremely disappointed with the management of this office. Dr. Tamerisa is great, and I am sure the rest of the other medical staff is great, but the management of the office staff is horrible, and my time has never been wasted more at a doctors office.
I do not recommend this office if you care about your time being wasted. read more