I ordered 2 pair of shoes online for pickup. When I went to pick up the shoes, I noticed one pair has black marks on it -- it was a white pair of tennis shoes. The assistant manager, Makenna, was helping me. She proceeded to try and scratch the black marks off. She told me it was "fuzz" and suggested it was fine. Upon looking at them it was clear it wasn't fuzz and she had scratched the shoe. I asked if she could check the inventory to see if they had another pair I could swap them out for. She told me I could go and look myself. I asked for a refund for both pairs of shoes. She said she did it but said she couldn't give me a receipt for it. She stated it would come via email. The email never came. When I asked when I should expect the email or if there was anyway she could print me a paper reveipt she just stared at me. POOR customer service from the assistant manager and when she was asked questions she said "I don't know what you want me to do" or "I don't know" or "you'll just have to wait for the receipt". I ended up having to go through my credit card to ensure I was refunded my money. I'll certainly take my money elsewhere. read more