An employee named Zoe said to me "yeah the f*** out of my face." She's a (dark-skinned, black,…read moremasculine-presenting female)
I had an appalling and completely unacceptable experience at this Journeys location (11200 Broadway St, Pearland, TX 77584) on June 13, 2025, around 8:00 PM.
I went in to exchange a pair of Crocs I ordered online. A female employee named Zoe greeted me and asked how she could help. When I told her I was there for an exchange and handed her the shoebox, she looked clearly annoyed and said, "Nahhh, I don't need that, the manager can do that for you," in a rude and dismissive tone. She then abruptly pulled her hand away from the box.
As I walked away, I clearly overheard her say to a male coworker, "Yeah, get the f*** out of my face,"* followed by both of them laughing. She obviously thought I wouldn't hear her but I did. This kind of vulgar, inappropriate language has no place in any workplace, especially not in front of customers.
After finishing the exchange, I went to my car then turned around and went back inside to report what happened. I asked to speak with the manager, Alexis, and calmly requested that Zoe come out and apologize directly.
Zoe came over and said, "I apologize for what I said, but I wasn't talking about you. I never said that TO YOU," in a defensive, unprofessional tone completely lacking sincerity or accountability. Instead of apologizing respectfully, she deflected and denied any wrongdoing.
I asked Alexis for the corporate number, and she replied, "You want my boss's number?" I said yes, and she gave it to me. Alexis handled the situation very poorly. She appeared annoyed and bored, showing a lack of maturity and professionalism for someone in a management role. Instead of taking my complaint seriously and supporting a resolution, she gave me her "bosses" number in a dismissive way and made no effort to address the issue properly.
Let me be clear: I would NEVER make up a situation like this. This is the first time in my life I've had to walk back into a store to report an employee for such outrageous and disgusting behavior. The way both Zoe and Alexis handled this was not just disappointing it was flat out disrespectful.
I submitted a full complaint through the company website and no surprise I never received any follow-up.
Because of this experience, I will never shop at this Journeys again. Honestly, I'm seriously considering not shopping at Journeys at all moving forward.
I'm posting this review so others are aware, and I truly hope corporate sees this and takes action.