had the worst customer service experience of my life at this Rack Room Shoes due to the store manager Mossett Harris. After not showing up for her shift when we were told to come in and discuss our return with her, they handed me the store phone to speak with her while she was driving on her cell phone. When handed the phone, I knew it was going to be a bad conversation as the person on the other end said, "Hello?" with more attitude than I care to explain. Instead of, "Hi, I've been told of your issue and wanted to know how I may assist you..." or ANY other response would've been fine. I then proceeded to have the worst 10 minute conversation of my life with the most unprofessional, unintelligent and disrespectful person I've every spoken to, being yelled at and eventually hung up on. I highly suggest visiting either another shoe store or if you are loyal to Rack Room, at least pick another store location. You will not have a good experience at this one as long as manager Mossett Harris is still employed here. read more