Have a service agreement with Rack and when our generator failed during a power outage I tried to call for service for eight hours and could not get a real person. Each time I called I was shifted from one AI "person" to a second AI "person". Left messages explaining it was an emergency because my wife is handicapped. It is now one day later and I am still waiting for a return call. All I received was a one sentence email yesterday saying I would be contacted but nothing yet 24 hours later!!!!! In frustration I cold called a competitor and explained my emergency and they were at our home in an hour and a half and repaired our generator!! Rack is a disaster, likely having expanded too quickly, and their business is out of control. And I am by background a retired senior executive of a Top 100 Corporation, so I suspect my suspicion of too rapid growth and an out of control current situation is based on real life experience. If you are depending on Rack for generator service I strongly recommend you find another company before you have an emergency like we experienced!!!!!!!! read more

This is not that the company i brought my generator from since rack electric purchased a few years ago services has been from worse to none acceptably i keep sending my messages that never been responded they give a date and on the same date cancel if you can find another company who will sell generator and maintenance them go ahead and do it read more

Rack Electric Review I am writing this review to share my deeply disappointing experience with Rack Electric. My husband and I recently purchased a generator from them for approximately $20,000. The installation, which took an entire day, was completed one month ago -- yet from the moment it was installed, the generator has not worked. Over the past 30 days, despite countless calls and messages, we have received no resolution. On the rare occasion our calls are returned, we are told vague excuses about "ordering parts" or that the generator itself is defective. No one has attempted to repair it, no one has offered a replacement, and no one in management has bothered to return our repeated messages. This company has shown a complete lack of accountability, professionalism, and care for their customers. At a time when we invested heavily to protect our home and family for hurricane season, Rack Electric has left us with nothing but a $20,000 piece of equipment that doesn't work. I rarely leave reviews, but in this case I feel compelled to warn others: this has been one of the most dishonest and unprofessional business experiences I have ever encountered. read more

I live in Lake Worth and was with Reliable for almost 12 years. Reliable installed the 27KW LC and serviced it until they sold to another company. I signed up with RACK because Carrie (left Reliable and now is with RACK) and Jermaine is now with RACK. My generator stopped running. A service tech came out and misdiagnosed the issue. RACK sent out another tech by the name of Matt. He was awesome. Fixed the problem and she's up and running. The CEO, Jesse, the manager, Jermaine, the tech Matt were all outstanding to deal with. Based on my overall experience, I am a raving fan! They turned a negative into a huge positive! A company is only as good as their associates. These people went above and beyond. Bob read more

My technician Rob took apart my 32KW generator informed me that the electronic box costing approximately $2500 was bad and that there were two bad switches. He said that he thought they were all in stock and I informed him that I was still under parts warranty, but not labor. I left him outside and received a phone call from him 30 minutes later to inform me that the generator was now working, he got it to work. What would you conclude from that? read more

Find another company. 3 months waiting for service on generator and call to find I'm not even anywhere in their system. Earning all the 1Star reviews. read more

Since Covid, hurricanes and wildfires Rack hasn't been able to staff adequately. As a result, maintenance is substandard if at all. Great until they get your signature and credit card. Call razorback electric. read more

We purchased a brand-new Generac unit from Rack Electric four years ago, along with all the recommended add-ons and their maintenance plan. Each year, we paid for the extended plan and scheduled maintenance. Almost every visit resulted in "additional failures" being found and and certainly bill to the factory warranty . In May, the unit required a new battery. Prior to that, there were other issues despite regular service. This past weekend, when the system failed, we called for emergency service and were quoted $395 just because it was a weekend call. Thankfully, the power came back, so we held off and called on Monday. It still took six hours for them to return the call and schedule an appointment. At first, we were told a $195 service fee. Later, we were told $295. But when the technician arrived, he demanded $595 just to diagnose the unit. What makes this even worse is that, according to Generac's own extended warranty we purchased, failures should be covered for up to 10 years. This kind of shifting pricing, lack of transparency, and failure to honor warranty protections is unacceptable--especially for a company that sells itself as a trusted Generac partner. After investing 10s of thousands in the system, add-ons, and annual maintenance, the very first time the generator actually failed, Rack Electric did not deliver. I cannot recommend this company based on my experience. Customers deserve honest pricing, reliable warranty support, and professionalism--unfortunately, Rack Electric has failed on all three. read more

What everyone says is accurate about this company. They are quick to get you to sign a contact. Their workers who put in the generator are fine but the office is terrible- no call backs, no response to emails. I would not recommend this company. We are waiting for final inspection and hope this gets done since we have heard from no one at all despite calls and emails. read more

Years ago this was a good company. I had no issues when the home generator was installed. But the service is horrible. Calls and electronic requests have not been responded to in 30 days after numerous messages. Customer service manager ducked into a meeting early to avoid a call today. It's a shame. I need high voltage run, solar panels for my 2 Teslas and wanted to stay with a local company. I'm sure I can find a company that wants this business. read more

I have two properties in Wellington, each with a Generator. One Stop had the service contracts on both..then Rack acquired One Stop. I got a call, from Rack to renew my service contracts, which expired in April....but then I realized that I never got the required maintenance on both, that I paid for with One Stop. Rack never called to schedule the maintenance...only to renew the contracts. I told them that before I would consider renewing, they needed to come out and do the full maintenance on both generators, which was done today. Rack told me that the contract would be extended to June 1st in order to get the two maintenances done. The two techs that came out were great...I watched them service each generator at each property...gas pressure, oil filter, drain and change oil spark plugs..I even provided them with a new battery for one unit. The issue I have with Rack: The status light on one generator went half green and half yellow, about two months ago, showing that maintenance was do....the generator should have been monitored...there is a system on it to do that....no one reached out to schedule a service...so I reset the system myself. Communication with this company is the worst. You call and the call goes to a service. They tell you that someone will call you back, and no one very does. This has happened on numerous occasions. I called twice yesterday to confirm today's appointment and was told twice that someone from scheduling would call me right back...no one did. Finally I called this morning and was told my appointments were scheduled for today, but they could not give me an ETA window..only that I'd get a call when the guys were on their way....8 am to 4 pm is a BIG window to wait. My concerns with Rack: We are coming into hurricane/now tornado season....communication is the most important with a company that monitors and services your generator. If it's impossible to get someone to call you back on just a normal day...what will happen when I need to talk to someone during an emergency. You get no answers from their service..only that "someone will call you back." As happy as I was with the techs that came out...it's the contact and communication with the office that is most important. They must be forwarding messages but no one calls you back. They were quick to call when they saw contracts that needed to be renewed...but that was the last time they called me....I had to constantly call to get these two services done, which were paid for and never done....and to confirm my appointments. read more

AFTER 16 MONTHS AND $20,000, MY GENERATOR FAILED THE MOMENT WE LOST POWER Sixteen months after signing with 1 Stop Generator (acquired by Rack Electric), and after paying over $20,000, my "whole home" Generac backup system did absolutely nothing when the power went out on November 21, 2025. We sat in complete darkness while the generator ran outside. Rack Electric was nowhere to be found--only a chatbot named "Jordan" answered the emergency line and tried to charge me $395 for an "emergency response." This has been the culmination of an infuriating, incompetent, and dangerously unprofessional experience: * Sold the job under 1 Stop Generator; Rack took over mid-project with zero continuity. * Promised to handle HOA and permitting--then forced us to do it ourselves after cashing our check. * Unexpectedly changed the generator brand from Briggs & Stratton to Generac. * Installation damaged our electrical system: house lights died and the spa motor had to be replaced. RACK's technician dismissed it as "coincidence." * Discovered a propane leak they had not identified and wanted to charge us $1,196 to fix it. AmeriGas repaired it for far less. * Left their company sign in our front yard for over a year. Ignored repeated requests to remove it. * Sent identical "we're working on it" automated emails for months while doing nothing and not responding to my emails. * Final electrical inspection took 16 months. The only employee who showed any competence was praised to management; everyone else was indifferent or unreachable. When the first real outage hit Palm Beach Gardens, Rack Electric completely abandoned us. Their emergency "support" is a bot that says, "Hang in there," pretends to be typing, and attempts to upsell service calls. There are five-star reviews -- congratulations to the lucky ones. Then read the one-star reviews. You will see the same pattern of broken promises, endless delays, damage, and zero accountability. If you're considering Rack Electric, ask yourself: WHEN THE LIGHTS GO OUT, DO YOU WANT TO BET YOU'RE FAMILY'S SAFETY ON THIS COMPANY? We did. Look elsewhere. read more

Returning calls. Following up on repeated inquiries. Figuring out if a generator can actually be placed in the area they said it could prior to accepting money for a contract. read more

STAY AWAY FROM RACK ELECTRIC! They will charge you for things NOT in your contract. Their communication and customer service is nonexistent, particularly with Jacqueline Vargas in the gas division and with Marlin Romero in Accounts Receivable. I would have given Rack Electric no stars, but this was not an option. STAY AWAY FROM RACK ELECTRIC! read more

had the pleasure of working with Jacqueline Vargas from the Gas Division at Rack Energy, and I must say she completely restored my faith in the company. After months of frustration due to the PowerOn Group not communicating with me and feeling like my project was abandoned, Jacqueline from Rack Electric stepped in and made all the difference. From our very first interaction, it was clear that Jacqueline was committed to resolving the issues I had encountered. She was incredibly attentive and responsive, always keeping me updated on the progress of my project. Her communication skills were outstanding, and I never felt left in the dark or ignored. Not only did Jacqueline address the existing problems, but she also went above and beyond to ensure that everything was taken care of to my satisfaction. She listened to my concerns and made sure they were all addressed promptly. Her dedication to customer satisfaction is truly commendable. Jacqueline's expertise in the gas division was evident throughout the process. She demonstrated a deep understanding of the complexities involved in the project and provided valuable insights that helped optimize the outcome. Moreover, Jacqueline's positive attitude and friendly demeanor made working with her a pleasure. She made me feel like a valued customer, and I could tell that she genuinely cared about my experience with the company. Thanks to Jacqueline's efforts, my project was completed successfully and efficiently. I am extremely grateful for her exceptional customer service and professionalism. She is a true asset to Rack Energy, and I highly recommend her services to anyone in need of assistance in the gas division. In conclusion, Jacqueline Vargas turned my frustrating experience into a positive one, and I cannot thank her enough. Rack Energy is fortunate to have such a dedicated and talented individual on their team. I will definitely be working with Jacqueline in the future, and I am confident that anyone else who does the same will be in excellent hands. Kudos to Jacqueline for going above and beyond to restore my faith in the company! read more

Rack Electric - Electricians Near Me - Boca Raton, Florida

Rack purchased One Stop and was tough getting thru on the phone but once I did staff was friendly and worked with my schedule. Workman showed up on time as promised. read more

I have had an absolutely horrendous experience with rack and they have absolutely no urgency to resolve the issues they created after they received their final payment. First, and minor, when they buried the tank they re-plumbed the sprinkler pipes, when doing so, they plumbed them in a way where theres 2 feet of PVC pipe sticking out of the ground. I have asked them to fix this 5+ times, im told they'll have somebody come out, and 4 months later, still nothing. Sloppy careless work. What is much worse, since the generator has been installed, half of my house's power (i have two breaker boxes) will lose power, generator kicks on and runs, but i have power. Today what issues me to write this review is this has happened 3 times. To resolve this i need to manually shut off the generator (which i just leave off at this point), and reset breakers. This has been going on for months, Ive told rack half a dozen times, they tell me somebody will contact me, and never does. I was just out of town for 3 months, and Rack did text 4 times while away saying my project is being actively managed, i respond to those texts explaining the issue, they say "somebody will reach out", and they never do. I did not aggressively push the issue with rack since i was away from home and not dealing with the effects. When i returned my EA reached them to have somebody come out, and they finally put a date on the calendar for 2 weeks out. No urgency for an ongoing issue for months. read more

I signed up for a generator maintenance agreement. My first appointment I had to wait 2 months for. Monday was my scheduled day. I also had a problem with my generator that same day. Nobody showed up and when I called they said they moved me to the 17th of July. Why would they not call me and tell me they were not coming???? Then they sent someone out Tuesday to "fix" my generator. The guy who came out said that he didn't have the right equipment to handle the job.. Why would they not be equipped with the right equipment?? He was the "fixer" guy!! Its Thursday and I have made repeated calls to them with no call back. Meanwhile my generator is shut down. RIDICULOUS ! My son called them 2 months ago about getting a generator.. the install guy has left him handing for 3 weeks with no calls or emails... How are they still in business???? read more

They do not monitor or return calls. I had a contract with 1 Stop for 2 yesrs and they are not honoring it. My unit show no mobile link and I can't see propane levels which I could before. read more

Our permit has expired due to Rack electric not following through and nobody is fixing the issue. Miami Dade has given a fine to myself and a potential lien. Nobody cares. This has been going on for months. read more

Over a year ago, my wife and I made the mistake of contracting this company to set up our backup generator in my property. The generator has NEVER worked. At this point, technicians from Rack Electric have visited our property in 16 different occasions, and STILL the generator does not work. Calling this company is a waste of time. Every phone call was an opportunity for them to demonstrate an absolute lack of communication in between their departments. My permits are still open but about to expire. The generator in my property still not functioning, and after emailing directly with: Dillon Heath, Mandy Cabrera, Joel Aranzmendez and Jacqueline Vargas, I still have a non working generator in my property and no solution in sight. The only person in my thread of emails who actually has responded is Ms. Vargas, who referred my issue to the gas installation department on November 19th to no avail, because no one ever contacted me and yesterday December 2, 2025, I was referred to a Mr. Deonte Petersen who was supposed to contact me but went into a meeting (which i assume he's still in) and has not been able to do what they promised they would do. Additionally, this company, by way of their technicians, has had the audacity, to repeatedly state that my generator is "Working fine, but its not producing voltage", which as a non-expert I believed was central to having a backup generator, but what do i know? I presume at this point I will likely have to involve attorneys to try and fix a situation this company created. Avoid at all costs. They love claiming they are one of the most "reputable family owned businesses in Florida" which given my track record with them, really makes me question a whole lot about them. read more

They broke their service appointment twice already. Once on July 5, where they didn't show up and then Monday, July 8, where they canceled by texting and told me they have July 23 read more

Unreliable , shady company. Do not use them for purchase, install or maintenance. . Started my order for a generator in April 2024. Delay after delay. Sat on permit for months and never reached out to me to explain situation . I had to finally cancel in October and am starting over. Buyer beware..... stay away from Rack. read more

I hate to even give them one star. We decided on a spot for my generator. I waited months for permitting and South Miami had restrictions on the placement. The permit coordinator did not do her due diligence as she should have known the requirements for a city in which she was seeking a permit. So we decided on another spot and now they want to rip up my brand new artificial turf to install it. The sales person knew I had just put the turf down and assured me they would not touch it. Now I'm being charged 2K for a change order for the relocation of the unit , which was their fault to begin with. We began this process in December 2024, and here it is almost the end of May with no installation in sight. They do not know their business and they do not communicate at all. I have never had to endure such a poorly managed project and I wish I had never called them. read more

The worst - avoid like the plague! Does not keep appointment, does not fulfill paid-for contract obligations! Be forewarned!!

We want to personally thank Jacqueline for being on top of our installation every day! She really goes above and beyond and manages all of your needs! Dan is also amazing, very knowledgeable and personable! He gave us excellent advice every time he was here! A real pleasure! And Anthony really gave 100% the many times he was here! He wanted to make sure everything was perfect and passed all inspections! He is 5 star as well! We really appreciate all of you so much in this process! Jesse, the owner is also top notch and made sure we were taken care of. Time was of the essence and this process takes a while. We are able to stay on schedule now with our new kitchen install!! Thank you!!! We are excited to use our new gas stove and outdoor kitchen! read more

We signed our contract with One stop July 2014. Shortly there after Rack Electric took over. From then on it was a non stop nightmare. From not scheduling us for the install till December to not showing up, to putting the propane tanks in the wrong place, to destroying community property, and to not responding/returning calls or emails. Eventually my husband went directly to their office in Boca demanding to speak with Eric(one of the owner/managers). Finally, by the end of February 2025 (7 months from contract) the work was completed. The generator runs its weekly test but I live in fear that If we have a power outage it won't work and the thought of having to deal with Rack again is frightening. As others have said, run don't walk from this company! read more

I am very disappointed in this company. After meeting with a sales advisor and coming to a price for a Generac generator, I was called 2 days later by the office to tell me they can't honor that deal if I finance. the price was given as a cash price. That was never disclosed and after hours and hours of signing paperwork it was explained they cannot honor what they agreed to. The sales person was blamed and I was told he probably forgot to tell me. There is a lack of transparency and I don't appreciate being jerked around. read more

They do mot return phone calls or follow up on problems. I don't feel like they are monitoring my system as in my contract. I am very disappointed. They don't keep their appointments never call to let you know. Terrible company I will never do business whit them in the future. read more

This company is a JOKE! I have been on the schedule since last Wednesday 10-2 to have my generator fixed. My appointment was scheduled for 10-9, no one showed up and I just received a call telling me they are closed today due to the anticipated weather. And IF they are working tomorrow I will be added to a list. Are you kidding me?! I will never recommend this company! read more

Rack Electric - The weather today - Oct 10,2024 - Electricians Near Me - Boca Raton, Florida

Rack Electric commenced the installation of my generator yesterday. Their ground crew of Jordan, Josh and Vilnaire were prompt and very informative. They answered all my questions and did a great job of completing the first stage of the installation. I have been impressed by the all the Rack personnel I have dealt with. They are knowledgeable, helpful and always responded to my inquiries in a timely fashion. read more

The team at Rack Electric has always exceeded our expectations and is the best option around. We've used them for everything and it always turns out great. They even helped put up a ceiling fan while they were here. Scheduling is easy, the work is quality and the prices are fair. We've used them for years and will continue to do so. read more

I as a 68 year old home owner, put a down payment on a full home Generac on 11/20/24, which was just the start of my issues with Rack. Rack tells you they will take care of everything, as they do gas, electric, digging holes, etc, and they will keep me updated every step of the way.... Rack waited for a month, before they requested permits form the town. After getting Town approval in January, Rack took another 2 months before they started work at my home in March, after they had changed the dates they would be at my home multiple times. After making a hole in my yard to drop the tank in, and leaving barrel loads of dirt and debris all over my front yard and garden, and they didn't fill the hole for 9 days, as I smelled gas coming from the filled tank in the hole, and notified them and the town. The town reinspected the tank and failed the job. Rack knew my town had issued a failed inspection, they hid that information from me. Finally, thinking this project nightmare is finishing, and I ask Rack, when is this project going to be done. Thats when Rack demanded I pay the full balance, which I did, as I was completely unaware of the towns failed inspection, which by the way is in violation of our contract, because it was due after fully approved town inspection. I have called the General Manager (Erick) 4 times and asked for my money back, and of course he hasn't returned my calls, and they are haven't given me any of my money back and they haven't fixed the problem. It's obvious the Rack has serious financial issues, if they have to resort to this unethical behavior. My next course of action will be to notify The Department of Business and Professional Regulation, along with The Attorney Generals office, and The Town of Jupiter to register my complaint about Rack and deceitful way they have taken my money. They have until May 1st to fix this whole mess. I'll update this if they actually do the right thing. read more

Rack Electric installed a generator for me. They installed it a foot and a half too low. They refuse to answer my many calls. All I am asking is that they fix the problem. read more

Have been waiting for repair on my mom's heat/air unit . They've been here at least 4 times, charged $750. For labor. Unit is still broken. Have not heard from them after we were coerced into paying. Extremely disappointed. Even called the manufacturer of this unit, they still transferred me to Rack. You people are such liars. read more

This company induced my elderly parents into giving them $6000 for work that they were unable to perform. They have been avoiding their attempts to get their large deposit back by being unresponsive to emails, calls, and attempts to resolve this. This has now been going on for nearly half a year and my parents have still not received back their deposit. When we did speak to them they confirmed they would return their money and then they have disappeared repeatedly. I will absolutely be contacting the licensing board of the company owner and hope that we don't need to take legal actions. What a sad situation for my disabled father that they have stolen from them. I see other comments about the same issue and I would urge each of you to report them as well. read more

Made an appt 2 weeks in advance. Stayed home all morning for 8-12 time slot. Never showed, never called. When I called, they said we can come back in 2 weeks. read more

Totally unresponsive service. We i needed help during a power outage I was told it would cost $395 to be put on a priority list but no service date could be promised. My original yearly contract of $595 was supposed to include 24 hour emergency response but no one came. read more

They don't call you back! I left at least 6 messages for customer service support and they don't return your calls. Can't get through when you call. They are AWFUL! read more

buyer BEWARE!!!! this company has poor customer service, non responsive and poor follow through. We began the process of getting a generator from this company June 2023 and are still waiting for the work to be completed. We currently have a generator on out lawn with no propane connectivity and no install yet more than 3/4 of the monies have been paid for. We call and do not get a call back unless we physically go to the office and demand a response. What a disappointment. Next step.... small claims court! read more