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    Rachel E Story, MD

    3.7 (3 reviews)

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    Northshore Medical Group

    Northshore Medical Group

    2.9(10 reviews)
    1.7 mi

    I definitely have had my share of good experiences with NorthShore Health System at the Glenbrook…read morelocation. I have a wonderful. thorough physician, they were very efficient with mammography and bone density screening, and I have an outstanding off-site physical therapist. I'm disappointed with the patient follow-up protocols in the neurosurgery department. My hard-to-get appointment had been booked for months. It was abruptly cancelled this morning. They claimed they tried to reach me. I had no messages either through the portal or my home telephone line. Maybe try a little harder? I also was stunned at how unapologetic the receptionist was. Look, I realize it's a long holiday weekend, but our time matters, too. You came up short here. Do better.

    The office staff and employees here are extremely rude and incompetent. This was not an issue for…read moreme several years ago but when I went to the office last month there has been nothing but issues. When I saw my allergy doctor, I waited for 15 minutes after checking in and was wondering what was going on. They pretty much lied to me and told me all the rooms are full when I saw like 5 empty ones when they walked me to a room because they definitely just forgot and didn't care about me. The allergist doctor who saw me is great so I feel bad that she is working with incompetent office employees like this. After I saw my allergist, she told the office employee to make sure we do a video meeting because it was both convenient for both of us. I checked today to check in for the meeting and it turns out the office employee still put an in-person meeting and not a video meeting despite the own doctor instructing her right in front of me. And then today when I called to confirm about my meeting to make sure it was a video meeting, I told them about my issues and how it seems like the employees here don't care about me. The receptionist who answered my call thought I hung up when I thought I was supposed to wait on the line. She didn't hang up and she ended up mocking me and my problems and she then realized I was still on the line when I said something. She was then nervous and kept telling me to hang on because she was not competent enough to realize she and I were still on the line. The office employees here are an absolute disgrace who have poor training and Northshore does not care for their patients and their feedback even though they ask them for surveys. It's extremely sad to treat patients like this. I think the doctors here are fine but the incompetent office employees are a massive roadblock to get through that I don't think it is worth going through.

    Jonathan Pomerantz, MD

    Jonathan Pomerantz, MD

    3.4(5 reviews)
    6.2 mi

    Despite having one of the more aesthetically pleasing noses in my family, it can really be a…read morestinker. Anyone who grew up with "The Brady Bunch" knows that being a stinker is the absolute worst thing ever ("Bobby is such a stinker!" "Marcia, you know I don't like THAT WORD!!"). My gene pool (lookin' at you, Dad) has made me prone to allergies and my nose seems more than happy to react to whatever in the atmosphere it doesn't like. Reactions range from mild pouting to a full-on revolt. On the bright side, I haven't had a cold in 18 years, so I guess my nose likes me sometimes. Moody little stinker.... Despite the Challenge (note the capital "C") that my nose presents, Dr. Pomerantz has helped it cooperate better with the world around it. There is no cure for what ails it, but there are many drugs/treatments/options out there for people like me, and Dr. Pomerantz has always given me good advice and recommendations. My nose will never be perfect, but it's definitely much less pissed off now. Really, can you give less than 5 stars to someone who not only improves your quality of life, but is also super nice, even when he pulls gross crud out of your nose for you? Dr. Pomerantz also cleans ears (I know because I heard him say, "Let's clean your ears!" to a patient in the next room...I should be a detective!). If I ever need an ear cleaning, he's totally my guy. Although if I come to him with more problems, he might think I am stalking him. But it's likely this review already took care of that.

    Dr. Pomerantz himself had wonderful bedside manners. He did a wonderful job on a family member's…read moresurgery. The doctor himself: 4-5 stars. His medical group: negative stars. I'm never going back. The visit was due a stuffy nose unrelated to a cold. My entire visit was twenty minutes--15 of it was spent waiting. My bill was $880. Supposedly I had 2 surgeries done in 20 minutes. A minute to look up my nose and a peek into my ear canal. He's great. but ASK if he's going to do anything that will cost more than your additional copay. Because you figure an ENT looking up your nose was normal. Not a surgery that costs $500. Their billing department is a mess. The visit was over a year ago. It's unpleasant getting a new bill over a year later painfully reminding me that this was a very expensive 20 minute visit, stating I actually owe even more than initially billed. While the doctor himself is great, you still need to deal with his office. Never going back.

    North Shore Center for Medical Aesthetics

    North Shore Center for Medical Aesthetics

    3.7(34 reviews)
    4.2 mi
    $$

    Dr. Scheman is doing the lord's work, as they say. Living with chronic rashes that are burning,…read moreitching, unsightly and keeping you up at night is a nightmare. Dr. Schemen is so incredibly thorough. His team is amazing. They are REALLY taking the time to educate patients here, which is also rare. Appointments might be long - because it's needed! Is having a 5 day patch test done exactly fun? No... but SIGN UP NOW if you have eczema or rashes! And guess what is less fun? Suffering for years, having multiple dermatologists do nothing but prescribe steroids, burning ointment or immunosuppressants when all you have to do is spend 5 days on a patch test, learn your allergens, and then avoid them and you're fine. I went to my derm who referred me and cried thanking her for referring me to Dr. Schemen because it was a MISERABLE time until they helped me. Of course, you might have a rash that's not due to a contact allergy - but so many are finding help here regardless, I think it's worth going. RUN... don't walk.

    Hello all , I hope you're well…read more Today I went here and saw Dr Todd Johnson Without getting to deep into my appointment Dr Johnson is my dermatologist and I must tell you he and his staff are second to none. Dr Johnson is fantastic. He takes his time and is as personable as they come. A fantastic dermatologist The best in the business ! Have a great day all and as always please be safe :)

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    North Shore Center for Medical Aesthetics
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    Rachel E Story, MD - allergist - Updated May 2026

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