Exceptional care and life changing results at the Northbrook ENT and Audiology team…read more My godmother, "Flo", turned 95 this year. At her birthday party she smiled from ear to ear because she could hear us sing Happy Birthday to her, something she had not been able to enjoy. That moment was made possible by the ENT and audiology team at Endeavor Health NorthShore's Northbrook location at 501 Skokie Boulevard. A little over a year ago, Flo lost all hearing in her only good ear. She could hear sound but could not make out words. She became withdrawn and depressed and lost more than 30 pounds. She stopped going to her church women's club and barely engaged with friends and family. Her world went silent. We began with Dr. Janet Han at the Swedish Hospital location in Chicago. She tried a hearing aid plan with several fittings and a loaner. When that did not help, we met in Northbrook with Dr. David D. Walker and his team, Dr. Samantha Schneider and Dr. Margaret Molloy, to talk about a cochlear implant. With guidance from Flo's geriatrician, Dr. Erica Hutz, I chose to move forward knowing there was only a fifty fifty chance it would help, because any improvement could change her quality of life. From the first appointment, this team was kind, patient, and clear. They explained every step in plain language, returned calls quickly, and coordinated scheduling so travel and visits were manageable. They spoke to Flo in a way she could follow and made her feel included in her own care. They treated me as a partner in every decision. Over the next year I attended every follow up and adjustment. There were hard days when we wondered if we made the right choice, but the team's encouragement and skill kept us going. The changes have been remarkable. Flo gained back 30 pounds, returned to her women's club, attends the senior monthly meetings at the police station, watches television again, and starts conversations with friends and caregivers. She laughs, connects, and participates in life again. If you are considering a cochlear implant or need ENT care, I highly recommend this team. Thank you to Dr. Janet Han, Au.D., Dr. Samantha Schneider, Au.D., Dr. Margaret Molloy, Au.D., Dr. David D. Walker, MD, and Dr. Erica Hutz, MD. You gave Flo back her independence, her joy, and her will to live. We are grateful beyond words.

I had never been to urgent care before. I was in a tremendous amount of pain on a Friday night, so…read moreseeing my regular doctor wasn't an option. A friend suggested trying urgent care. I first went to the closest location, but they couldn't get me in for a couple of hours. I didn't even realize urgent care offered appointments. The receptionist there kindly told me about another nearby location where I could make it in time for an available appointment in about 15 minutes. I'm so grateful she mentioned that option because the pain I was in was unbearable. I was also very anxious and nervous since I didn't know how serious the issue might be and I wasn't very comfortable seeing a doctor I didn't know. From the moment I arrived, the staff was kind and calming. Dr. Paulson immediately recognized how anxious I was and put me at ease right away. She was incredibly understanding and compassionate, and during the procedure she talked with me to keep my mind occupied. Before I knew it, the situation was taken care of. This experience completely changed how I feel about urgent care. I won't hesitate to go again if the situation ever arises. Even though the building is currently under construction, the location was convenient, parking was easy, and the care I received was excellent. I'm very grateful to have this facility nearby and for the wonderful staff who helped me.

went to the ER and was taken in quickly efficiently. after…read morexrays, the attending ER physician diagnosed the problem and sent us back home with necessary meds and followup. all in all, a really good experience.

I've been coming to immediate care a few times throughout the years, and I'm really impressed with…read morehow easy and simple it is coming here and seeing someone. I most recently saw Dr. Lubna and she was fantastic.

Reminded myself today why I typically choose to go to Northwestern urgent care over Endeavor…read more Thought I'd come to Endeavor because my primary care physician is in this network I did not set up an appointment before coming so I'm a walk in. The reception set up my appointment time for an hour after my arrival and I'm sitting in the waiting room watching all those who come after me go in. Last week I went to Northwestern urgent care with my daughter as a walk in and got right in

For the first time ever, Endeavor NorthShore actually charged us for sending a message to a doctor…read more We have sent probably hundreds of messages over the years, and have never been charged before. I called in and a senior representative said this is a new policy. When I explained that there is no indication or warning anywhere that sending a message will incur a charge, the rep said, Sorry, that's our policy. Setting aside how criminal it is to charge people to message their doctor, it is simply fraud to charge a customer for something they did not know they would be charged for. We are done with Endeavor and NorthShore.

Adding my review from Google to Yelp so more people can avoid this clinic…read more Absolutely appalling experience. I have never been more disgusted by the complete lack of basic human decency than I was at this clinic. A few weeks ago, my wife had just torn a ligament in her leg--literally in the parking lot--after a PT session next door. She was in significant pain and also trying to care for our crying 4-month-old. I rushed over from work, and we went into this clinic seeking immediate help. Her physical therapist next door (20 feet away) saw this and offered to evaluate her immediately, so we decided to try to walk there. We politely asked if we could borrow a pair of crutches--just to get her safely next door, since we also had to push our baby in the stroller--and promised to return them immediately. They refused. Not just the front desk--the manager came out, saw the situation firsthand, and still said no, citing "legal liability." Not because they didn't have the crutches. Not because of availability. Zero compassion. No flexibility. No common sense. Just policy over basic human decency. Watching my wife struggle and cry in pain as we cared for our crying infant, while staff stood by and did nothing, not even offering to hold the door for us as we left, was beyond infuriating--it was inexcusable. The staff should be embarrassed and ashamed of themselves. If this is how they treat people in urgent, real-life situations, I would seriously question the level of care they provide in general. I would not recommend this clinic to anyone. Go somewhere else.

Horrible reception and care experience. Went in as one of last appointments of the night and they…read morebasically rushed me through a health screening and proceeded to prescribe medicine that I needed right away only they sent the script to the wrong pharmacy that was closed. I couldn't get the meds because as soon as I was out the door they shut their doors and their phones 20 minutes before closing. The worst!

Fast, clean and competent. Went in for a sinus infection and was out with a Covid/flu test and a…read morescript in 20 min. Nice people too.

This is now my go to. I have been here for myself andy…read moreteenage children. Great doctors, very little wait time. I drive from Lake Forest because I know I can get seen very quickly

Best care for the kids in our crazy world. We love them here!!! Whenever we visit we're greeted…read moreit's top notch care accepts most insurance and for my child I'll go to the ends of the world if needed!!!

They are no longer an immediate care. The website is incorrect. It is outpatient treatment onlyread more

We were just about to start packing for our Thanksgiving vacay when I received a text from my…read moresister in law that my niece (who had slept over 2 nights beforehand) had lice. I'm itchy just thinking about it! We called a bunch of places to see if we could get in on a Monday night since we were leaving town Tuesday morning. We weren't having much luck, but then my husband spoke to Destiny here who offered to stay late for us. Amazing! We had been to this lice clinic many times in the past for camp check ups so I also trusted them. Our family of 5 showed up in destiny's chair at 730pm on Monday night. She declared us all lice free (phew) and even calmly managed my 14 year old daughter's outburst that she couldn't get her hair wet following her keratin. It was $100 to check the 5 of us, which was definitely worth it for the peace of mind to head on vacay lice free. Destiny also taught me a lot about lice during the process - like only 40% of people with it get itchy. I now know more about lice than I'd like to know, but glad to know lice clinics of America is there for us if we need them in the future.

Very responsive staff for scheduling and answering questions. Liberty was so sweet with our…read moredaughter and kept her distracted throughout the process. She answered all of our questions and took care of our whole family for checks and treatment. We really appreciate having this clinic for remediation.

I was completely uninformed and misled. Beware of their 24 hour policy for making changes to…read moreappointments. I called to reschedule an appointment and the receptionist told me she moved it to the next day. At no point during that call was I warned about any 24 hour policy or possible fee. When I called to verify my new appointment, they told me I was never put in the system and that my appointment did not exist. Instead of acknowledging the mistake, they said I would have to pay an additional $50 fee before I could even schedule another appointment. Any attempt I made to explain what happened or reconcile the situation was immediately shut down with "as per our 24 hour policy..." despite the fact that I was never informed of that policy when I called to reschedule. I followed the instructions given to me by their staff and still ended up being penalized for something that was clearly not my fault. The way this situation was handled felt incredibly unfair and unprofessional. Patients should be very cautious when scheduling or rescheduling here because you may end up being charged for their internal errors.

The unethical and high pressure techniques used by the administrative staff to collect their…read more"annual administrative fee" that they never informed me of, has been over the top. Non stop harassment, they were unable to provide me with the notifications they said they sent me about the implementation of the administrate fee. AVOID THIS PLACE.

Arrived about 8:45 am, no one else here. Polite receptionist checked me in then had me register via…read morephone, which I personally do not like. After completing it at 8:52 am, I saw my spot in line: #5, estimated visit time 10:06 am. One hour, fourteen minutes of waiting in an empty waiting room. They do have a screen showing your place in line and the online app gives you this, too. Receptionist was excellent. Nurse was good except she did some tests that seemed completely unrelated to Dr Rod had excellent interpersonal skills/bedside manner. I actually got seen 22 minutes earlier than the original projection. I drove a mile past NCH immediate care to get here because of its bad reviews and I am so glad I drove the extra mile! Exam rooms are very clean, look new too. Plenty of space and extra seats for parents that bring kids.

Quick service and quick diagnosis of my spider bite. At least it wasn't flesh eating bacteria. I…read moredidn't have to make an appointment, either. I just walked in.

Never a fun time if you need to visit an immediate care center, but other than feeling poorly my…read morevisit here was worthwhile. The reception staff were friendly; however, they/the office had me do a test that was absolutely not necessary and though I didn't ask questions about it I was in a lot of pain and didn't even really think about it. They really need to move to a model where they are telling you why they want or need a particular test so that you can refuse if you want. Generally I would not opt out of a test, but this one was truly superfluous, and worth removing one star. The doctor I saw was excellent. She listened to my concerns and her exam did not feel perfunctory or rushed. She provided a prescription for immediate relief as well as a referral for PT and I've been undergoing treatment since. The waiting room was reasonably sized and comfortable, and I'm not sure if it was the day or time of day but there were only a couple other people there. The parking lot is huge, but this is kind of an outpatient medical center; in addition to the immediate care clinic there are offices, oncology services, and other specialists to be found here.

They are great with walk-ins and I was lucky today, no one else waiting for an appointment. They…read moreare really good at quality care and I've had nothing but good experiences here. The receptionist, the nurses and doctors here are top notch and you can expect nothing but superior service. One good tip that the receptionist gave me was to not come when they first open. She's like, people think that if you get there early, it won't be busy. That's totally the opposite and they are usually less busy late afternoon to really evening.